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January 2024 by Carlos Dilone
Just called to discuss the availability of new animal visits and prices they are very informative and polite we will be taking our Frenchie here
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January 2024 by Chris Scott
Fast and friendly. They always treat my dog Goober like their own.
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December 2023 by Felix ruiz
The staff are friendly and very knowledgeable.it is clean very nice
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December 2023 by Ashley Winders
Great clinic. Dr. Rousso is very professional and a straight shooter. Plus, the staff is always friendly, helpful, and knowledgeable. My dog is not great around new people and we muzzle him just in case, but they are always very patient with him. He went in recently for a neuter and gastropexy and needed to be sedated. I liked that there is a window that looks through to the surgery area and I could see what was happening. One of the poor nurses had to pin him down so they could get the port in for the anesthesia, but she was speaking gently to him the whole time,trying to keep him calm. As much as it sucked to watch him be manhandled, i know it was for his and the staffs safety. I really appreciate the efforts the staff take to accommodate us whenever we visit.
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September 2023 by Toni R
Dr ***** was negligent in treating my pet.\nShe obviously did not have the expertise in his treatment and ethically and morally , she should have referred him elsewhere. We trusted her to treat him and as a result of her lax attitude and waiting to refer him out, he died. This has caused great trauma in our family and a nd a sense of blame at our own ignorance in trusting her.
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September 2023 by Ashleigh blough
I love this clinic for my dog. Staff is friendly , caring and flexible. They are honest and always provide options where they can, and always upfront about pricing. Highly recommend.
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September 2023 by Mary Hodges
The staff is extremely friendly and knowledgeable. They were very patient with me, and it was obvious they were all meant to work with animals. I highly recommend them.
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August 2023 by IntuitivesAlike (Frankinstein)
i came in for a second opinion after my primary vet wanted to charge me $400+ for a test sample for a small mass on my dogs chest and the flea shot.there was literally no wait on my 4pm apt and once i got into the room and nurse Jen had a look at my baby she almost immediately identified the mass to be benign and just an accumulation of fat due to my dogs pregnancy weight.Dr. Russo came in to confirm Jen’s findings and gave me a PLETHORA of info to help me take better care of my Bichon Frise.They even hooked me up with a flea pill for my baby that will last 2 months!all in all i only paid total of $77 along with a $50 deposit.TOTALLY WORTH IT FOR MY EASE OF MIND AND ALL THE HELP OF THESE WONDERFUL PEOPLE ❤️❤️❤️❤️
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July 2023 by Deborah Carson-Bagwell
I have been bringing my awesome pup Maxx here since I adopted him from the Animal Shelter in 2019. I did not know a pandemic was coming, but this dog and the people at that clinic were the two best things to happen to me since 2020. Dr. Russo and her staff have helped Maxx through allergy issues and they have tried to help us keep him keep his weight down. With their help, he has remained healthy and happy over the past four years. I wouldn’t want any other Vet to care for my pet. I also love how they use technology, by sending receipts straight to my computer, and how they always follow up with a call to make sure Maxx is okay. And let’s face it, it’s not cheap to take him there, but taking care of the medical needs of a family member never is. But I trust these folks with my best friend, and you should too!
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June 2023 by Tiffany Licata
I recently acquired a cat after it broke into an “Open House” one of my Real Estate agents was hosting. The agent thought the cat belonged to the home owners, it did not. I removed the cat from the property with the intention of bringing it to the Animal Shelter however the shelter was full. After careful consideration I decided she would be a great “working kitty” for my property however I did not have a vet. The staff at West End were able to squeeze me in and give me a crash course on animal care. They are always available when I have questions and try to accommodate my working kitty’s crazy schedule.
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June 2023 by Judy Willett
West End Took our sick cat in before Memorial Day when our own vet couldn’t!! Maryann was so kind on the phone and told me to come right in !!! Everyone was so kind and considerate, our Cat is much better!! With everything being closed for the holiday we are so Thankful to west End for seeing us !! Miss Lilly says Hi and thank you all !!
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June 2023 by Israel Rodriguez
Very compassionate staff, very helpful on my Odie's final moments.
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June 2023 by Stephanie Condon
Dr. Russo and her staff are amazing. Along with their professionalism, they meet all of your pets needs with love and care.
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June 2023 by Zack Smith
The Dr and staff here are AMAZING! I cannot say it enough! They took care of my babies and all my needs and questions…I’m from out of state plz give them a try! I cannot thank them enough!
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May 2023 by lisa amoresano
$400+ for goop in my dogs ears. $700 for bloodwork to get a refill on seizure meds. Audacity to schedule a follow up and charge for it after the 400+ visit. I told the assistant when I waited 40 min before the Dr came in that I wasn’t paying for a follow up and would leave. He said he would speak to the Dr and then came back with the Dr and we had no conversation about a charge or I would have walked out then. I did however walk out after the appt and Got a nasty call and email stating they wouldn’t see us any longer unless we paid more money and that we were told how much. Lies!! I told them I wasn’t paying anymore and they could have told me to leave them, I would have as the follow up wasn’t necessary. I honestly had no reason to believe it wasn’t a courtesy after over 400 for the first visit