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July 2025 by Mike Kilgore
I would avoid Crown dealerships at all costs. Learn from my mistake. I bought a brand new truck there and it’s already been in the shop 3 times. They have no idea when it will be fixed. Extremely unresponsive.
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July 2025 by Wayne Rodriguez
Everyone involved was courteous and professional.
Adjuster David Thach was very informative and would contact
me on each step of the process
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July 2025 by Amy Dang
Johnnie is really good! He help me done with my problem just a couple day, it has been hold a few months with other agent.
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July 2025 by Jayde Trabert
One of the worst experiences I’ve ever had. My car has been at this shop for over two months, and communication has been nearly non-existent. They consistently fail to return phone calls, and no one besides the receptionist is ever available to speak with.
The updates I’ve received have been vague, repetitive, and often misleading, promising completion dates that come and go with no progress or explanation. I’ve had to pay out of pocket for a rental car and have even missed work due to the constant delays and false promises.
Even with an insurance adjuster involved, the process has been frustrating and poorly managed. I can only imagine how much worse it would have been without insurance. Based on my experience and similar ones shared by others. I strongly do not recommend this shop.
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June 2025 by Jeff Moore
Very pleased with the repairs to the back of my 2020 Elantra. Car looks like new again. Paul Barlow was easy and professional to work with
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June 2025 by Ben Zwissler
Very friendly and professional estimators. Jennifer was great.
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June 2025 by Daniel Reininga
My vehicle has been at Crown Collision since early March. I was told on March 18 that the vehicle would be ready for pick up in two or three weeks. The estimate to repair the vehicle was approximately $9,000, and is being paid by the insurance company. I have reached out to Crown Colission numerous times, with no response. Occasionally, I would receive an email apologizing for the delay with explanation blaming parts availability or some other minimal issue. The vehicle is a Jaguar FPace that is two years old with 11,000 miles on it. The inconvenience caused by this situation has become overwhelming. I suspect that I am not the only customer that has experienced poor customer service and broken promises from Crown Collision. This has been a painful and unfortunate experience. Obviously, I wholeheartedly cannot recommend Crown Collision for services of any kind.
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June 2025 by Monica Perez
Horrible customer service, unfriendly place and no one calls you back Or acknowledges you. I called several times to try and get my car in after an estimate and nothing. I was told “Jeen” would call me back 3 times. Also, next to the ghetto and if you don’t want people screaming at you while you’re outside stay clear of this place entirely.
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June 2025 by Ricky Smith
YOU’VE BEEN WARNED. Do not bother coming here. Took them 3 MONTHS to paint my hood. Poor communication by management Tony H. Go to Tampa.
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June 2025 by Gary Keber
Thanks to Wayne Calderwood and the Paint Shop crew at C.C.C. - brought a 10 year old Civic that needed a couple of areas repainted. What outstanding quality - great job everybody.
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June 2025 by Sara Crum
Every single employee here has been kind and helpful! They don’t act like you’re an inconvenience at all. Just friendly, knowledgeable and professional.
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May 2025 by jennifer bunch
Chuck was great and provided the needed services and repairs
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May 2025 by Jeff Bennett
This was a very bad experience. The communication from the representative (David Thach) assigned to us was horrible. He often would not return phone calls which necessitated us driving to the shop to get updates. My insurance company experienced the same issues with David which slowed the entire process. When I was told the car was ready, I found the door gaps from the repair to be excessively out of spec. They agreed and did eventually correct the repair but it calls into question the quality control system they claim to have in place. My guess is that most customers don't notice such things so they don't bother to check. After David continued to refuse to answer or return my phone calls about when the vehicle would be ready, I showed up at the shop asking to take possession of my vehicle. The receptionist said she needed to check with David. When she returned she asked me if I could wait 10 minutes or so because David was finishing his lunch. I almost could not believe my ears. I demanded to speak to a manager to promptly helped me, pulled David away from his lunch and then after a few minutes returned my car. I will say the final quality of the work appears to be very good. The customer service experience was legendarily bad.
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May 2025 by Jeff Lamm
Wayne Calderwood did a fantastic job, and I truly appreciate the team that repaired and painted my 2021 Acura TLX—they did excellent work. I wouldn’t take my Acura anywhere else. I bought the car from Crown Acura in Clearwater and even though I live in Tampa, I gladly cross the bridge because of their outstanding service and attention to detail. I’m admittedly a bit picky about who I do business with, but Crown consistently hits the mark.
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May 2025 by Brian Troche
Great customer
