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January 2024 by Gary V.
This review is encompassing my last 2-3 visits to this Office Depot location. Let me begin with what I consider a serious "lack of knowledge sharing." Went to Office Depot online and right away a box down the bottom of page says "Military/Veterans Discount 20% off your qualifying, regular priced ....." I was medically retired from the UNITED STATES AIR FORCE in 1980! I have never received a military discount from Office Depot. Now, I might just be getting grumpier as I age but I am sick of cashiers yelling, (or saying it so softly person might as well SHUT UP) "Welcome to Home Depot." If you are saying it because you boss ORDERED you to please save your breath, you might need it. So they make said statement but with NO OTHER CUSTOMERS in the store why not follow with "do you need any help finding something." Instead, last time, about 2 weeks ago, in an empty store other than cashier who said "welcome..." One alleged OD employee is standing there playing "pocket pool" or whatever watched me walk up and down about 4 aisles without saying a word! DUH?!? Hey Einstein, get a clue doesn't it appear that I am not finding whatever it is I'm looking to purchase? Finally I go up to him showing him my worn out business card holder and I say, "excuse me sir. Could you possibly tell me where I might be able to locate one of these business card holders? I saw them online at the OD website for this store." He tells me to go over about 2 aisles and "they'll be right there." Of course they weren't. I looked all around the store without any luck. At one time this was a good store with very good, helpful employees. Obviously they have gone the way of the dinosaur. Now I am up in New England so I will go to Staples and buy my replacement for a wallet. I keep my cash in my front pocket so my wallet with my various I.D. cards, credit cards, and business cards that I use to write people's phone numbers on the back. So, going forward if I should shop at Office Depot (OD) again, though very doubtful, may the Welcome to Office Depot person have laryngitis, and may "Mr. I will watch you search in vain" have a myocardial infarction and I'll WATCH HIM instead of performing CPR! Office Depot is going onto my "only shop there if NO OTHER STORE has it" list. This post is going onto every website out there to warn my fellow consumers: "this place is a WASTE of your time" so go anywhere else.
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March 2023 by Mark D.
The store is under construction or something. There is a sign that says, "we're open" though. I had stopped by another nearby Office Depot about 15 minutes before they opened. The employee who was waiting outside of the front door was nice enough to advise me of the Tyrone Square store being much bigger and having much more as far as selection. I showed up. At first it seemed there was nobody available to help. Usually I'm the type that gets annoyed by 'persistent' salespeople. Today was different though. I eventually got help from 3 people in the store. All of my questions were answered completely and thoughtfully. In my experience this is rare. I give it 4.5 stars. I really was impressed with the level of service. I mean, it was early and there weren't many customers, but it's still greatly appreciated. I couldn't round up to 5 because the appearance is a little, I don't know, 'messy?' Maybe not the best description but it is under construction. Also, the prices were okay, but not all bargains by any means. And I think there could be better selection on some stuff. Also, a peeve of mine is having to pay extra to warranty items. I mean, it would be nice to just pay a little more for quality merchandise and have the sellers and manufacturers stand behind it. Maybe I'm old fashioned. Or just old? LOL I don't know. Off my soap box!Anyways, there were lots of concerns but the service outshone all of that. I'll be back if I need more office supplies.
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January 2023 by Scott Moore
I had a very good experience in a return process for chairs that I had bought online. I had purchased a couple of chairs online for my office while there was a 60% off sale. However, after receiving the chairs and sitting in them, I immediately discovered there was no lumbar support. After discussing with the operations manager at my local Office Depot, I was able to return my chairs with no hassle. Great customer service!
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December 2022 by WEST COAST RESOURCES REIT
They have added a new service. You can email docs to be printed directly to the copier without having to wait for the full service print shop staff to be free.Miss the human touch, but it saved me soo much time.
