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January 2024 by Mike L.
Terrible service. I was sent to this location from a different U-Haul location to get propane filled because the location close to my home was out (as they always are). Drive halfway across town for an employee to tell me they don't fill propane tanks when it's overcast outside. You read that right. It was a cloudy day so he wouldn't fill the tank of propane.
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January 2024 by Melissa P.
DO NOT, SAYING LOUDER FOR THOSE IN THE BACK...DO NOT WASTE YOUR HARD EARNED MONEY ON THIS LOCATION! Fact# Rented truck (7) days in advance Fact# Day of pickup, 2 hours from pickup Tropicana Rep phones to say they don't have truck, which we paid for in full Fact# Routed us to a location more than 30min from even our home Fact# No recourse other than go get it Fact# We offered to accept smaller size truck AND waive mileage fees since this is CLEARLY their mistake Do yourself a favor and rent from another establishment. The people employed there are completely unprofessional and truly don't work hard at all for their income.
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October 2023 by Bradley S.
Reserved a van at this location. Was told soon arrival they didn't have it and wouldn't have one any time soon. They also stated since he found one 30 minuets away they didn't owe me the 50$ for fail to guarantee the reservation like they claim online. Customer service was awful and the location should be shut down
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September 2023 by Diego Tanner
Was horrible. I made reservations 2 days before my pick up date, arrived on time at my pick up location to be met by an employee and told they can not rent me the van because there was a nationwide glitch in their computers and I would just have to keep checking back every hour. I explained to them that this was my only day off to get moved out of my storage unit or else I would be charged for an additional month. I was told there was absolutely nothing they could do....Really???? Nothing???I will never go back to Tropicana Field Uhaul EVER AGAIN!!!I ended up going to Home Depot to get a truck. I explained to the gentleman there what happened at the Uhaul place and he gave me an even bigger truck there for the same price of the van I was (supposed) to pick up at Uhaul along with extra hours at no charge. WAY TO GO HOME DEPOT!!! YOU SAVED THE DAY!!!UHAUL.....YOU CAN JUST......
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April 2023 by Carey Kelley
Great place and very accommodating, but continually raised prices to unreasonable zone
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October 2022 by Sonjah Latelers-Kawala
Prices are good. But system was down so I couldnt get my pass key programed. So I had to be sure to go when they are open. Then when I go back to put more stuff in my storage the elevator in broke. When I call to see if its working again no answers; so as Im waiting on hold a reservation clerk picks and is able to reach that store to see if the elevator is working.... Still not working. What good is a storage if you cant reach it. I cant carry all this stuff up stairs.
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October 2022 by James L
Great new staff and knowledgeable asst manager grant
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April 2022 by Krysthian R.
Had a reservation in place for a vehicle. After waiting for 25 mins in line to receive assistance, we were told that the truck reserved was not actually available at this location and would have to go pick it up 30 mins away. Did not receive any sort of communication reflecting this issue and they did not seem to phase them at all for the inconvenience their poor customer service has put on.
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April 2022 by Monica A.
As an update to my prior review, after about 6-7 hours on the phone and every agent kept transferring me to what they often thought was the right department (but often wasn't)... at one point towards the tail end, I ended up on the phone with the store manager for maybe the third time at this point. He was kind enough to hear me out, frustration included... and went ahead to submit an adjustment removing the additional unjustified charges. This took an additional 2 weeks to process, but nonetheless the issue was FINALLY resolved. What a tremendous pain.. if and when I'm ever moving again, I'll think long and hard about this last experience. Apparently the only person who has the authorization to make adjustments in the whole organization would likely be the manager to the store that added the charges to begin with.
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January 2022 by Giovanna D.
Very affordable and easily accessible moving supplies (boxes, tape, etc.). This is the 2nd move where I've chosen to get supplies from this store and find it to be cheaper than other options. Can walk right in or order through uhaul.com and then choose a pickup day/time. Easy/peasy. I showed up 6 hrs earlier than my pickup time and Lucas and Grant were so accommodating, getting my order together quickly and even carrying all of the boxes right to my car and loaded them for me. I totally wasn't expecting this level of service but was grateful for it!!Felt horrible I had no cash because really wanted to tip them to say thanks but luckily I expect to make more trips to this store before my move for additional supplies, so more opportunities!I really like that I can just pickup what I need, as I need it, rather than having to be surrounded with wardrobe and other moving boxes I'm not yet using!Cannot speak to other services.
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January 2022 by Brandy E.
Jack checked me in and was very nice and helpful. Business was stocked well. Great communication. Quality products and propane fill station.
