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January 2024 by jason lagi
Jewel and Michaela are awesome. They were so helpful to fix my skin problem. 5 stars all the way!!!
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November 2023 by Jeff Davidson
I love Sephora, but this location always leaves a lot to be desired. Products are always out or not stocked. The displays/product shelves are dirty and always disheveled looking. The staff aren’t really knowledgeable on any of the products at this location and always inattentive or on their phones behind the counter. (All times they were dressed in Sephora employee attire notKohls attire.) I typically try to be understanding but today I walked around for 15-25 minutes looking to exchange my concealer for a little bit darker of a shade as it was too light. Unfortunately, no staff member asked to help or said anything to me until I went to check out for my exchange. The staff member training a new employee acted somehow bothered and was quiet annoyed looking by me not knowing that they cannot exchange products purchased at free standing locations within kohls.I won’t return to this location. Even though the nearest free standing is miles from my home in St. Pete. Beach! I don’t think based on this location going into kohls was a good idea if we’re going to make so many rules about where I can and can’t do things according to store type. Super inconvenient for situations like this. Hopefully this policy can be adjusted in the future.Hopefully some good customer service training can be of some help at this location. I’m not sure if the attitude problem was frustration from a work environment issue or what. ?
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July 2023 by Lamoismynamo
Lots of products for every type of person that uses them. Clean and well stocked. Staff are Very helpful and friendly. Will be by again.
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July 2023 by colouristix
The employees blatantly made fun of me and mimicked me right in front of my face but that’s totally okay cause the products are good ?✌️
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May 2023 by Alicia Hayes
I lo e going to Kohl's anyways, and the fact that Sephora is there is icing on the cake. It's the same size and setup as the Sephora when it was in JCP, but open. I will be going back. Sephora girl for life, lol.
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January 2023 by Madison Young
I tried to give this store a second chance, but it has now been two times that I have gone to this Sephora, and the employees did not ask a single time if I needed help. The employees were whispering and laughing in the corner, giving rude looks to me and other customers. When I approached the front of the store to look at the travel-size products, one of the employees rolled her eyes and sighed. Just terrible customer service overall.
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November 2022 by Diana
I usually buy online, so I asked for a sample. The associate did not do a correct shade match and it also broke me out terribly with the sponge she used. She was not knowledgeable on the products and did not help me with questions on skincare. This store is very odd putting and associate not give me a sample of a cream I wanted to try.
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November 2022 by Ellie Rose
I received help from Carly and another nice lady with the dark curly hair(I did not get her name) . They had products for W.O.C as well :)
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October 2022 by Tina S.
I stopped at this store location while visiting from NYC, and it was interesting to find that this store does not really cater to African-American women. There were a few fenty products there but not enough. When I asked about more products for women of color, the staff stated that since they've moved to this particular location, they have been out of the products. I would think for this location to have been open for over a year, they would have the enough products to also cater to women of color. The managers and other staff need to address this matter because this unacceptable.
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August 2022 by love scarxx
everything was super organized and clean. the two girls working tonight were very helpful and friendly! definitely went above and beyond.
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July 2022 by rachel cornatzer
Natasha helped me today and she was absolutely amazing and so helpful!! She listened to my concerns, asked about my current routine, allowed me to test some products she recommended, consulted with other staff members, sent me home with some samples, and always kept my best interest in mind. She is so sweet and friendly and I had so much fun with her picking out products that were right for me!!
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June 2022 by Nhakia Bryant
Not a place for African American women they do not carry makeup for us…
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June 2022 by alicia “Alongcamealicia”
Great experience - great product assortmentSuper friendly and helpful staff