-
November 2023 by Kim Huynh
Needed loan to pay off debt. Called at 4pm Within 1 hour CU approved $20k at 11%, open an account and $ deposited!!! best customer service I’ve ever had!!!! 1000000% recommended to anyone and everyone!!!!!
-
November 2023 by Darius
Suncoast is the best great interest rates on my credit card ? overall good customer service.
-
September 2023 by Brick Nolty
SERVICE INDUSTRY BEWAREThis is the second Suncoast ATM I've driven to and tried to deposit my tips at tonight. Neither one will accept CASH deposits.This is totally unacceptable. How am I supposed to pay my bill? My only choices are to wake up early and go to the bank before work, or switch to a bank that has working ATMs.I've been with Suncoast for years, but I am SO OVER with driving around for an hour at 4am just to avoid paying a late fee on my car lease.I'm switching banks. I can't do this anymore.
-
August 2023 by Gcode Johnson
Very very good 1st experience all my question answered very pleasant rep can't remember her name but she did extremely great thank you.
-
July 2023 by brenda burgohy
Maurice, very quick and thorough, and very patient with understanding. DMV ...Luke said, excellent ? job. Paperwork precise.
-
July 2023 by Cheryl Johnson
Maurice was such a pleasure to work with! He patiently addressed all my concerns even when I doubted his answer to one specific question based on past bad experiences elsewhere.He also went above and beyond to accommodate by crunch for time due to another appt.Maurice assured me when I returned everything thing would be ready for me.I arrived and he was at lunch, yet he came out to address me by name and advised Tyler I was the person he was to complete my transaction. Maurice apologized as they got busy after I left and he’d taken lunch late. No worries at all as he still ensured everything I needed was done!Tyler also was most friendly and helpful as he escorted me to the outside teller for a withdrawal that was approved due to the amount, he located documents I wanted to see in my package as I withdrew funds. He was also kind enough to watch from inside the bank to be sure I got in my care safely!Maurice reminded me I’d been a Suncoast customer for 25 years wow!! This is why I continue to bank with them!
-
May 2023 by Jessica DeLong
Naiara was amazing in helping me open my first joint account with my fiancé! Highly recommend this place for anybody who wants an account with a credit union rather than a regular bank!
-
April 2023 by Eddie F.
My usual branch on 34th st and 21st ave s madan error with my loan account and couldnt resolve the issue. But the central ave bank addressed and resovlved the problem plus increased my loan amount from $667 to $902
-
April 2023 by Amber Fischkelta
I spent an hour and a half at the live teller because nobody inside was able to cash a check for me. I’m not an account holder but they scanned my ID and took in the check through the machine and it disconnected and every time you call back you get a new person so I had finally gotten through to the third person and it took them an hour and a half just contact the original rep to find out what happened with the check it was just so unnecessary and so frustrating in the middle of my workday. I will never ever go to this place again.But if I could give an associate a personalized rating, I would give 5 stars ⭐️⭐️⭐️⭐️⭐️ to Diana at Ft Myers branch, she was the only good that came from this experience so thank you again, Diana!
-
April 2023 by Sarah Wright
Maurice McClover was exceptional!!!! This was by far the most easiest process to opening an account. I will definitely be referring everyone I know to Maurice!!! Thank you so much!
-
April 2023 by K M
To be honest I have been with this CU for a short time and I am already a bit disappointed. I signed up because of all the good reviews.I opened the account and signed up online. I was never provided a member number to access my online account. When I called the 800 number I was told initially that they could not provide my member number by phone but they could email it to me and it would take 5-7 days. That’s a long time for an email, which I thought was bizarre. I verified with the rep again that she meant email and not snail mail and she said yes, so I said ok.Then a few days later I called another rep who said something different, she said they can’t provide me my member number by phone, email or even snail mail and I have to go to a branch. She said they don’t send any account information for the first 30 days, even by mail for security reasons. I feel like this entirely defeats the purpose of signing up online. In addition the location and hours are inconvenient for my work hours and it’s difficult to find time to physically go in.I was also told it takes 3 weeks to receive a debit card by mail. My experiences from having this CU already show their processes are quite inefficient and outdated in comparison to the other financial institutions (including CUs) I’m currently using or have used.Frankly, I am hesitant to continue with the account and keep it open and fund it further because I am afraid I will only keep experiencing issues and inconveniences. My experience so far has not made me confident at all in this credit union.
-
March 2023 by Dianne Abrams
We had to open an account and obtain a car loan! They were Excellent! Tom and Maurice went out of their way to make the whole process seamless! Very Professional and Great Representatives for Suncoast Credit Union!!
-
March 2023 by KK M
To be honest I have been with this CU for a short time and I am already a bit disappointed. I signed up because of all the good reviews.I opened the account and signed up online. I was never provided a member number to access my online account. When I called the 800 number I was told initially that they could not provide my member number by phone but they could email it to me and it would take 5-7 days. That’s a long time for an email, which I thought was bizarre. I verified with the rep again that she meant email and not snail mail and she said yes, so I said ok.Then a few days later I called another rep who said something different, she said they can’t provide me my member number by phone, email or even snail mail and I have to go to a branch. She said they don’t send any account information for the first 30 days, even by mail for security reasons. I feel like this entirely defeats the purpose of signing up online. In addition the location and hours are inconvenient for my work hours and it’s difficult to find time to physically go in.I was also told it takes 3 weeks to receive a debit card by mail. My experiences from having this CU already show their processes are quite inefficient and outdated in comparison to the other financial institutions (including CUs) I’m currently using or have used.Frankly, I am hesitant to continue with the account and keep it open and fund it further because I am afraid I will only keep experiencing issues and inconveniences. My experience so far has not made me confident at all in this credit union.
-
February 2023 by Haley
Tom was so patient helping my kid set up their first accounts. Love giving my business to a credit union rather than a big corporate bank.
-
January 2023 by Frank D.
Great Place of business my experience there was none short of amazing. my needs were exceeded . I had a great experience with Diane Bell ! She takes initiative and really wants to help, she gave me a lot of insight on everything I wanted to know . If you're looking for a place to bank , this is the place . Great customer service experience with Diane Bell.
