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December 2023 by Warren T.
We visited T-Mobile today at 4933 34th St. S. in St. Petersburg, and met with Kervens Jean-Joseph and Quinn Walker. Both were extremely knowledgeable, professional and friendly. They solved our problem with switching our service from Xfinity to T-Mobile (no easy task!) for us with patience and efficiency. We highly recommend this store, and these two people in particular.
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December 2023 by Darla Fay
Savanna is amazing! She helped make the switch very easy !
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November 2023 by Nichole May Rock
The actual employees are great. Very knowledgeable. Not trying to scam you. Some of the other customers that come here make the wait times long, unfortunately. The area has a lot of meth/Crack issues and they all tweak pretty hard and the employees are so sweet they just can't turn them away.
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November 2023 by Hayden Bell
Renata, Jonathan, and Christina were great. Though we had to call the RSL (?) line 4 or 5 times, their patience and professionalism were exemplary!
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October 2023 by Moira Donohue
T Mobile is the worst cell phone company. They have been unable to send me bills. No matter how many times I call and plead. They told me to go to the store where I could find a machine that would pull up my balance. The person in the store said they haven't had those in 7 years. I have switched (of course) to another carrier and they STILL can't/won't tell me my final balance. They said to wait for the bill, which, based on past performance, will never come. I would use a landline before EVER using T-Mobile again.
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July 2023 by Adam Romesser
Just switched to T- mobile and already sour taste in my mouth. Had a family member visit this store to upgrade her phone as per promised on numerous T mobile communications and the employee was not only unhelpful but condescending to a new customer that was already hesitant to switch over.Misleading and false information was given vs what was promised via online / phone conversations with representatives. We were told we had 30 days post sim card activation before we had to get a new phone. The plan has been activated maybe 2 weeks and the salesman is trying to rush decisions saying we have 2 days to decide and not giving any options on what phones are covered or the prices. Very shady classic salesman tactics to make uninformed decisions.I hope you improve your customer service especially to new customers... Otherwise this is another reason why brick and mortar store should become a thing of the past. ?
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July 2023 by La'Bron Burgess
huge thank you to Quinn! Very knowledgeable about the products & services offered. Super kind & made my experience overall an 1000/10. Give that guy a raise !
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July 2023 by Eileen Mattioli
Brayan went above and beyond to help me understand the new phone and a lot of passion, the kid is going to places!! Definitely coming back with him!!
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June 2023 by Linda Black Bell
Elana Wunderly is the absolute best sales person. Her customer service was/is so great that I asked for her Manager Christine to make sure I shared my beautiful power filling personal experience. Thank you so much.
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June 2023 by Ian Irwin
Great experience today 05/27/23, we've come here quite a bit and always felt taken care of and walk out understanding everything about our plans and phones. Good team that has been here and not a lot of turnover so I like that. Calvin is really nice and very knowledgeable tech, thank you guys and girls.
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June 2023 by Ian
Great experience today 05/27/23, we've come here quite a bit and always felt taken care of and walk out understanding everything about our plans and phones. Good team that has been here and not a lot of turnover so I like that. Calvin is really nice and very knowledgeable tech, thank you guys and girls.
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May 2023 by Donna G.
I highly suggest going to this T-MOBILE we went here and was helped by Renata and she patiently helped my husband and I for 2 hours with a new phone and a transfer of a old one. Thank you so much for all of your help with everything.
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May 2023 by Billy Elliot
This is a great location! Calvin has a rare excellent work ethic that goes above and beyond i highly recommend him!
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April 2023 by Nanda A
Best TMOB store!! Always excellent customer service!! Lana thank you for handling my issue with patience and expertise! All the staff are awesome!!
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April 2023 by Loyce Hood
The associate we dealt with was very knowledgeable and extremely helpful even though we were making all kinds of changes over and over again but he really helped us and we are very thankful.