-
March 2024 by Jesse Hobbs
Great place to get financial help people are great to work with. Help you with your business.
-
March 2024 by Robyn Adkins
Melanie Aldridge has taken care of my entire family for many years! She is very dedicated and the most caring considerate FCU employee! She has made being a FCU member very personable.. and believe me she had taken great care of me many times! She is a pleasure to do business with.. A very valuable employee.. they don’t make them like her anymore!!❤️
-
March 2024 by Dawn Flournoy
I can't remember names and there have been several people here who have helped me solve issues! Thank you!! And, thank you for EVERY smile when I've done business in the drive through!
-
January 2024 by Jarrod Clarizio
So glad I was paired with Alison here. I applied for a small loan and she saw fit to have me approved for a line of credit instead so I could stop using early check advances. In all my years here, no one else has ever done that for me. 5 stars Starke. Thank you. I was approved and my loan booked the same day. Talk about 5 star service. Go Alison!
-
September 2023 by Don
Cold and impersonal. People behind the monitors are nice and plesant.
-
July 2023 by V R.
I wish I had read the reviews before doing business with Florida Credit Union. They lack the very basic customer service standards. I left 2 voice mail messages and sent 3 emails asking for the status of a $500 deposit not posted to my account. All I wanted was a return call or a quick email telling me what was being done. I received neither. I drove to the office and was greeted with the question "Do you want something?". Yes I do want something. I honestly could not believe the tone of voice that was used during the whole conversation. It was as if I made her mad by asking a question about my account. In the end, my deposit was located. it was a simple accounting error which I understand happens. It did not have to be such an unpleasant experience but the interaction with this employee made it so. if you are looking for a very impersonal credit union/bank with no friendly greeting , all transactions through a screen and no easy access to a human, then this is the bank for you.
-
May 2023 by kim Hollis
Kayla F. is awesome she also goes above and beyond to help us .
-
January 2023 by Jessica Wardlaw
Took weeks for a check to get desposited into a brand new checking account I opened in 2020, which meanwhile got overdrafted becoming negative. Incompetent/rude/unprofessional staff at branches and over the phone. Withdrew the money once it cleared, closed the account and switched to Navy Federal ASAP.
-
December 2022 by Benjamin Richman Apollos
HORRIBLE EXPERIENCE WITH MELANIE ALLDREDGE TODAY! FROM THE BEGINNING, SHE WAS DRAB, NO SMILING, EVEN AFTER I CRACK A COUPLE OF JOKES TO LOOSEN HER UP! DIDMN'T WORK! I HAD THE FEELING THAT SHE WAS SET ON DENYING ME ANY TYPE OF PRODUCTS, THAT'S HOW BAD HER SPIRIT WAS. FIRSTLY, I AM A 22 RETIRED SERVICEMAN, LIVING IN STARKE FLORIDA. I CAME IN WITH AN AVERAGE CREDIT SCORE OF 777, MELANIE SAID IT WAS 756, STAY WITH ME HERE. SHE PROMISED TO LET ME KNOW ON THE SPOT WHAT PRODUCTS I QUALIFIED FOR. I ASKED FOR THE STATED INCOME PRODUCTS AND MINIMUM CREDIT SCORE, SHE STATED 640 PEOPLE! HER PULL TOLD HER MINE WAS 756. I WALKED OUT OF THERE WITHOUT KNOWING WHAT WAS GOING, NO ANSWER. BEFORE I LEFT, I ASKED IF SHE WOULD JUST QUALIFY ME FOR SOMETHING THAT DIDN'T TAKE AN UPPER MANAGER, SAY $20K, SEEING THAT $30,000 WAS SUPPOSED TO BE WITHOUT ESCALATION. SHE SAID WITHOUT BLANKING, NO! TWO HOURS LATER A CALL STATING THE DENIED ME FOR ALL THEIR PRODUCTS. THIS ENTIRE EXPERIENCE WAS COLD, A WASTE OF MY TIME AND IT MAKES YOU WONDER WHAT SHE SAW ON ME THAT MADE HER BE SO COLD, NO CUSTOMER SERVICE, NO LET'S TRY AGAIN, NOTHING, BYE SIR! I WILL ESCALATE THIS TO HEADQUARTERS FOR SOME ANSWERS AS SHE NEEDS TO BE CHECKED! I CAN SEE WHY THEIR AVERAGE REVIEWS ARE 3.2...DON'T GO TO THIS PLACE IF YOU WANT FAIRNESS AND GOOD CUSTOMER SERVICE, ESPECIALLY IF YOU ARE A SERVICEMAN/WOMAN OR VETERAN!
-
December 2022 by Benjamin A.
horrible experience with melanie alldredge today! from the beginning, she was drab, no smiling, even after i crack a couple of jokes to loosen her up! didmn't work! i had the feeling that she was set on denying me any type of products, that's how bad her spirit was. firstly, i am a 22 retired serviceman, living in starke florida. i came in with an average credit score of 777, melanie said it was 756, stay with me here. she promised to let me know on the spot what products i qualified for. i asked for the stated income products and minimum credit score, she stated 640 people! her pull told her mine was 756. i walked out of there without knowing what was going, no answer. before i left, i asked if she would just qualify me for something that didn't take an upper manager, say $20k, seeing that $30,000 was supposed to be without escalation. she said without blanking, no! two hours later a call stating the denied me for all their products. this entire experience was cold, a waste of my time and it makes you wonder what she saw on me that made her be so cold, no customer service, no let's try again, nothing, bye sir! i will escalate this to headquarters for some answers as she needs to be checked! i can see why their average reviews are 3.2...don't go to this place if you want fairness and good customer service, especially if you are a serviceman/woman or veteran!
-
October 2022 by Hannah Scaff
Absolutely wonderful! Clean. The associates are knowledgeable of their products: policies, etc. Wonderful time management skills in seeing and helping customers with their needs. The associates are kind and helpful.
-
September 2022 by Stacy Field
As far as credit unions go they are subpar on conveniences. Excessive fee schedule. Little to recommend them except that they were there when VyStar failed their online banking rollover. Only came here as I lost faith in VyStar. Do not care for this credit union. There are far better options
-
June 2022 by Amber Hartley
Roger is always super friendly & helpful, & always takes the backseat’s requests for lollipops.
-
June 2022 by Lila Sellars
Great place to bank. Thanks for your help and friendly customer service today Russell!
-
June 2022 by Eusebra Harris
Russell @ Starke branch was awesome today.Thanks again Russell.
