-
January 2024 by Greg H.
I signed up for service and unfortunately I had a flat tire later that day; I was told that in the first 7 days, they did not provide service; I was charged $60 for someone to come change a tire, I agreed to have them come out and I told then to send the technician and cancel and return my membership fee. Today after receiving, the run around for over an hour I was told that they could not return my membership because they provided service even after I originally told them to cancel the membership before I told them to provide service. As a follow-up the terms of the membership did not provide this information. I have been a member of AAA for decades in AZ, but never had an issue. AAA of Florida is terrible and in my opinion unprofessional and unethical!! Choose a different company you will be sorry with AAA!!!
-
January 2024 by Kelley S.
I called Aaa last night after I blew a tire. After getting a confirmation that they knew I was stranded, no one ever showed up. Why am I paying for a service that doesn't get provided?
-
July 2023 by Jennifer Z.
Called for roadside assistance this morning, Billy was in our driveway a half hour later, ran diagnostics, determined it was the battery, changed the battery and life is good again. Love my AAA !
-
March 2023 by David C.
I will never book a vacation through AAA again. We made our deposit with Royal Caribbean but transferred and finished it through the Stuart AAA because when inquiring about their deals vs RC direct prices we were told we'd get a few perks like a bottle of wine and fruit basket. This was confirmed over and over. Well, after getting on ship, those weren't there. I emailed our agent at AAA and promptly received a reply: "Hi David, Royal changed the program for this year to balcony stateroom and above. So sorry about that! Bon Voyage, You are still going to have a wonderful time! Cheers, Jen". Well, then we found out we also lost our $50 on board credit which we did not know either. We should have just finished the booking with RC like my sister in law. Would have been nice to find this out prior instead of basically an oops, reply. Real bait & switch to get less. Welcome to 2023 service. Just book direct.
-
January 2023 by Linda R.
Always helpful and have great servicesFrom trip tickets t booking cruisesEasy location and plenty of parking
-
September 2021 by Mia C.
i have called twice for roadside assistance , both instances the customer service roadside reps have ask me for my medical history , here's the thing if i can't and will not ask for your medical history hippa laws are in place for my protect as a consumer i have the right to buy a service and the goods delivered without disclosing my medical history ..AAA went has far as this .i needed roadside once and towing the next as they would not assist me either time as i would not disclose as i asserted my right to my privacy of medical history. i paid for an entire year two ppl some 200 dollars and i been harrased by the roadside assistance reps
-
June 2021 by Jennifer J.
I would give AAA Stuart ZERO stars if I could. Their representatives were very UNhelpful and UNcurtious. Went in to ask for TripTix and Marty B. had us sitting at his desk while he clicked away on his computer for over a half hour saying he couldn't print. He finally sent us over to another agent, Cindy M. to start the entire process over again. Cindy was very rude, condescending and even argumentative. Then we asked her to check prices for a hotel listed in the AAA Tourbook. Once she found out that we already had reservations but wanted to see if she could get a better rate, she all of a sudden said she did not have access to check on rates. We asked for clarification but she made no sense. What a horrible experience. Horrible customer service from these Member Representatives.
-
April 2021 by Jen L.
I have had only good experiences with this AAA office. I have planned trips through this location and had my discounted passport photo done also. The staff is professional, helpful and friendly.
-
August 2019 by Tracy C.
In response to Barbara B review: Only Disney will sell tickets at FL resident rate because Disney requires you to show your ID every time you purchase FL resident tickets - you must show your FL ID at the gate to pick them up even if you purchase them online. This is to keep FL residents from buying tickets for non-FL residents. It is unfair to give poor review for something that is completely out of their control. I haven't had any experience with this office, but I have heard very good things from several people and plant a book future trip through them.
-
December 2018 by Barbara B.
I'm not giving them any positive feed back. Do not buy Disney tickets. They do not sell you the Florida resident rate. Tickets are $107. At the Disney gate and Stuart office $137.
