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July 2024 by michael ward
love the clean nostalgic feel of this hotel very clean well kept. the pool area is an oasis
Noteworthy details: Very convenient to the downtown area and waterfront
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June 2024 by Tyler Yungmann
Okay so I booked this through Chase rewards so it was free for me. However, the rooms in this place ended up being so bad I have to warn people.
First off, the pictures seem like they try to hide that this is not really a Hotel, it's a Motel. Our unit was the second floor and faced a parking lot. We felt unsafe hearing people go up and down the stairs all night and hearing yelling and shouting. Also, the AC unit when the compressor kicked on and off made a HORIFYING noise that sounded like a woman screaming which happened every 10 minutes.
The room inside was outdated, which in not a diva so that was whatever. But the cleanliness was not great, maybe due to the room type. I'm not sure if it's Chase's problem or the hotels, but we did not know we booked a SMOKING ROOM. It smelled like smoke, and strong. I re-looked at the booking and sure enough only one small word said "smoking", not bold like other text or mentioned anywhere else. I tend to think the hotel is being misleading with this because I'm sure Chase just pulls the listings from them and is not writing descriptions of every hotel.
Bathroom was disgusting. Pubic hairs greeted us in the tub, drain clogged immedietly (indicating hair is clogging the tub drain), and corners of the bathroom had caked on dirt.
Me and my partner out of caution tried checking for bed bugs but it was late and dark and I have no idea if there are or not truly. We swear we felt crawling on skin in two Seperate queen beds so I hope and pray they did not have them.
Overall I'd say I have pretty thick skin but the room cleanliness and motel safety level is so low here it is NOT worth it to stay here. I was actually so grossed out and this may be the worst hotel I've ever stayed in.
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June 2024 by Tammy Diaz
Sent an employee for work and booked him a room here. Went through the process of reserving and did not see one place on the website stating that the person staying in the room had to be over 21. They turned him away and when I spoke to the representative he was rude, argumentative and unprofessional.
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June 2024 by Liz Carreras
Great hotel. Very clean. Excellent breakfast and staff.
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May 2024 by Инесса Сотникова
Trains and planes nearby
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May 2024 by Tracey theobold
This was the worst experience ever, I booked on line and told the booking agent I had a dog, I was traveling with my cousin which he also booked a room. The price difference was about $20.00 so I was under the impression that the dog had been paid for.
We received confirmation by text and the was nothing about an extra charge for the dog. I checked in to the hotel and they wanted another $35.00 dollars, I told them I already paid, they said the company do not charge and it on the , I told them no and they proceeded to demand the money,
I ask the front desk agent if he could give me a discount because I had paid more for the room he said no, I asked for a supervisor, or a manager he denied me both, I became angry at their attitudes , and they refused me a key, then they threatened me with the police, I stormed outside to cool down. When other guests came to the counter, I walk in and look at them and ask for a key they gave it to me.
The man on duty gave me the worst room in the hotel, 160 it the bottom floor on outside steps, so all night people were going up and down, running around and partying.
There was no security, besides the hotel was a rundown mobile park, with sketchy people,
A guy sleeping in his truck across from my room, and going to the bathroom in the morning when I walked my dog, the hotel is also next to a train track and at the back some kind of cement works.
I will never stay in a Best Western again
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May 2024 by Shannon Romeo
Everyone we interacted with was very kind. The rooms were very clean and housekeeping does a wonderful job taking care of things each day. The daily breakfast bar was pretty good too, a good amount of options and delicious coffee! We will definitely use this hotel again when we come back to Stuart!
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April 2024 by DJ Williams
At this price point Best Western is moderate. The room was clean and comfortable. Amenities were adequate. The location left something to be desired. The Brightline train horns blew at 10 pm, 12 am, 5 am, you get the message? We may return at this price point.
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April 2024 by W Zur (wzur)
Great place, great pool and hearty breakfast. Stayed here in April 2023 to visit a friend.
Nowhere close to walk to especially downtown Stuart but a great relaxing place.
Rooms: Rooms were nice and clean
Nearby activities: Nowhere to walk to
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April 2024 by Debbie
Stayed here for three nights. Impressed
with cleanliness of staff and all surroundings! Hot breakfast…..great selection They do an awesome job!
Recommend staying here if in area!
Rooms: Comfortable bed and pillows; everything clean, showers worked fine with ample hot water Again very clean and enjoyed our stay. Would stay here again if in area?
Safety: Felt comfortable and safe throughout stay.
Walkability: We walked around area; had few restaurants, gas stations, other shops nearby. Traffic little noisy but not too bad
Noteworthy details: Very impressed how they kept grounds up, inside and out. Check in super easy and staff very polite. Beds and pillows were comfortable too
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April 2024 by Kaptan Kurt
Great hotel. Would stay here again. Room was well into the clean zone, with everything you could ask for. If im in the area again, you'll find me here. Just a note: the hotel is quiet at night except for a train that goes through overnight.
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April 2024 by Julie Parrigon
The staff is very friendly and helpful. Great location. Have stayed here multiple times in the past year.
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April 2024 by Elifred Maurera
Diana, the lady from the desk is not friendly, she does not know how to deal with the public, she had NO intention of helping. I arrived early on Saturday the 20th, it was 2:00 am, super exhausted from my work and the room had already been prepaid and I couldn't get my card to the deposit, then my partner said she could put it in with her ID and card and she insisted that it couldn't be done.
Then I went to look for the card in my car and fortunately I got it and it seems to you that it supposedly declined and had a balance because she saw it on the screen.
I was uncomfortable with her indolence regarding the situation when she did not at any time want to give any option to solve it.
She wasn't nice at all.
I consider that he had a bad action in customer service.
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April 2024 by Amy Matthews
Beds are so comfortable! Rooms are very clean. They have a nice pool. Service is great!
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April 2024 by FC 1960
A safe place without having to search too hard. BW is always quality assured
