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March 2024 by francisco javier rendon palacios
They are not at this address
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November 2022 by Maritza Carpenter
We used this company for many years, they are terrible! They never arrive on time or respond to service request on time. They pass the buck from one person to another and the customer ends up paying the piper. I will NEVER recommend them as far as I am concerned!!Buyer beware, make sure you read all the fine print. They get you on the way in and out!!
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September 2022 by Suzi Simonelli
Great company…local too! They are very knowledgeable and helpful in helping to protect my home!
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May 2022 by John Goodwin
On May 10th, I texted a photo of a panel for the fire alarm system at our HOA clubhouse which needed to be re-wired. Group One schedule a technician for May 13th. After the technician didn't show, I called and Group One said the photo was simply a test panel -- they said with all the cut wires shown in the photo, the system would likely need a full day job to re-wire it, so they scheduled a technician for May 23rd. After not hearing from them until 10:30am on May 23rd, I called to inquire what time the technician would show up. Group One said the technician tested positive for Covid (a phone call to me would have been nice), they said they'd try to find another technician and they would let me know within an hour. A few minutes later, Group One texted me to say they cannot do work on my system because they do not do the monitoring. What a total run-around they put me through --- Almost two weeks after my initial call they notify me they won't work on my system? HORRIBLE SERVICE --- IF THIS IS HOW THEY TREAT CUSTOMERS, I'LL FIND SOMEONE ELSE. The funny part is our HOA is looking to sign a bulk monitoring agreement for all 395 homes in the community... not gonna use this company!!
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August 2021 by Tammy C.
I know everyone has individual experiences with companies, some good some bad. We have used Group One for many years to monitor our business and they have been professional, friendly, quick in responding and all around amazing. Their service technicians are super helpful and friendly. This company also supports the community.
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January 2021 by Danny Ebinger
Great Company to do work with . Can say enough about the service. Great pricing .
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March 2020 by Carol Reif Collins
I can’t begin to tell you how happy I am with this company! The short version is that when I bought my first house in 1986 my father had their system installed in my house! Fast forward to 2020, and although it’s a new house I own now they have been with me every step of the way!! This is such a family oriented and honest company and I would highly recommend them to anyone who wants to keep their house and family safe knowing that Group 1 always has their back!!
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December 2019 by Barbara Bradley
Had two different experiences with this company. We were extremely patient the first time and was turned by the sincerity that they projected so, we put them to task on another project. Same problem, no customer service, no decent turnaround time, no call backs, or return of email. I would not recommend this company for any system. Been fooled twice.
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November 2019 by Christopher Bragg
Had a great experience with this company (alarm & surveillance cameras), from start to finish, the team was professional and thorough.
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November 2019 by TC Mobility
Great Service & Great Prices!!
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April 2019 by Howard Ehrsam
I was in a pinch and having trouble getting a response from other fire alarm companies for work at my office but Hilary and the gang at Group One was very friendly, responsive, quick, professional, etc. Great experience.
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April 2019 by C&W Technologies
Group One has been a client of ours since February of 2006 and a Managed Client since June of 2016. The company has always been a pleasure to work with. We appreciate and value the relationship we have with them.
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January 2019 by Katelyn Floyd
We had our security system installed today. Chris and Josh were the installers and they were wonderful! We love our new system and feel so much better having a great security system! Hilary set us all up and was wonderful to work with as well. Overall we had a great experience.
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January 2019 by An O.
This company is horrible! Awful customer service from their office and the owner/manager is a total douche. The ONLY good thing they have going for them is one of their field techs/inspectors Blake who has gone above and beyond with no help from his office. If you're thinking of doing business with this company, get ready for rudeness, call dodging and excuses
