Hot Nails has received mixed reviews from customers. Some clients loved the thoroughness of the pedicures, especially praising the focus on foot care rather than leg massages. However, others noted that the new owners do not provide the same level of detail as the previous ones, particularly in removing calluses. While the salon appears clean and features nice massage chairs, some customers found the atmosphere less relaxing due to technicians using their phones during services. Overall, the service quality varies, making it a place worth trying, but with some caveats.