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September 2023 by derek powell
THIS GUY KNOCKED IT OUT OF THE PARK!My wife dropped off her family heirloom for me to have a necklace made for my birthday. She told J to do whatever he thinks I would like and I LIKE.It took some time to source the right necklace and I understood his hands were tied as far as availability and a third party involved, He was transparent from the get go. Being from the service industry I know the importance of customer satisfaction and dealing with unrealistic expectations. He did the best he could and made it happen. STOKED. HIGHLY RECOMMEND.
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September 2023 by Christopher B
Just got engaged this past weekend to The most amazing woman I have ever met!!! (Besides my mother).The most important part about this engagement was making sure that the ring was perfect for her. Throughout this entire process **** Charles has just been amazing from taking in the initial information to creating 3D CAD designs in the computer to then printing those 3D CAD designs and wax molds so that I could see and feel in touch what this ring would look like. Then to go to casting and porting and polishing and setting the stone for the finished product. This whole process was amazing in the creation and the patience, the time, the understanding and professionalism that he put into his craft. There are no words I could use to express what this whole experience has meant to me. To be able to give the one unique amazing person in my life one unique amazing piece of jewelry to share with her what my feelings are and what she means to me. All of this very artistically crafted into a beautiful piece of jewelry. Can't believe I found this guy right here in our backyard in ****** *******. Thank you so much ****. Please all must remember that custom work takes time and patience for it to be right. You and your jeweler are creating something amazing and when it is right you will know. Anything created in a rush has the greater opportunity of not being what was envisioned.
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August 2023 by Darine C.
As a follow-up, I just discovered instead of John Charles crediting me my deposit, they charged me again!
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August 2023 by Darine Chely
John agreed to make my bracelet 1 month before Christmas of 2022 and my husband gave John Charles a deposit. There was always an excuse why the bracelet wasn't finished within the week as promised. First, John told me that the mold broke then he told me that the mold was to be replaced but he didn't know when. I waited indefinitely for the new mold to arrive. I spoke to Dorothy, John's manager at least a dozen times between Christmas and July 1st of 2023. Dorothy continually promised me that the bracelet would be finished in a matter of days. Days turned into months and if I had not intervened months would've turned into years. At one point, Dorothy said that I would receive $100 off of the finished product because of my time & patience. There was always some reason why the bracelet could not be completed. It should be noted that nobody from this jewelry store even called me. I always initiated the calls. Messages left on the store's message machine were NEVER returned. In essence, I waited nine months for my Christmas present from my husband. In the end, On Aug, 1, 2023, after all my patience with this company I finally decided I couldn't wait any longer and asked John for a refund. Not only did John deny he told Dorothy to give me a discount but instead of John apologizing he actually got snotty with me calling me "sweetheart" in a sarcastic manner and HUNG up the phone on me. I don't know if a refund is being processed, I have to wait and see but I do know this; if anybody should've been snotty it is I. I have been more than patient with this store. TERRIBLE, TERRIBLE EXPERIENCE.* John did say twice that he did not charge me enough. Delayed on purpose because he was not making enough money????
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June 2023 by Gail
I am so happy my friend told me about this "jewel" of a shop. Everyone is so friendly. John has made and is making me some beautiful pieces! I would recommend John CharlesJewelers to anyone. If you're looking for honesty and integrity you have found it! Thank you John, Jackie and Dorothy.
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May 2023 by Gail R
John has been wonderful with helping me to make old jewelry into beautiful designs that I'll wear all the time! The detail is phenomenal. Everyone there is so friendly and helpful. I'll use them for any and all jewelry needs. He came by on the recommendation of a friend. I'll certainly be recommending them to others!
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May 2023 by Gail R
John has been wonderful with helping me to make old jewelry into beautiful designs that I'll wear all the time! The detail is phenomenal. Everyone there is so friendly and helpful. I'll use them for any and all jewelry needs. He came by on the recommendation of a friend. I'll certainly be recommending them to others!
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March 2023 by Kathy H
Amazing workmanship! Took my 18k diamond bracelet for a repair The bracelet is almost 25 years old, worn most days They recommended that they can remake exactly and they did without me taking a mortgage out! Reasonably priced ******* is an asset and offers the best front room customer service The bracelet looks like the day I bought it Thank you *** much!
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March 2023 by Kathy H
Amazing workmanship! Took my 18k diamond bracelet for a repair The bracelet is almost 25 years old, worn most days They recommended that they can remake exactly and they did without me taking a mortgage out! Reasonably priced ******* is an asset and offers the best front room customer service The bracelet looks like the day I bought it Thank you *** much!
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March 2023 by T A B
Absolutely wonderful establishment... extremely creative...detail oriented fabulous workmanship...service extremely personable...created a stunning wedding band for my husband...after our wedding they engraved our beautiful bands creating that forever mark.... thank you John Charles Jewelers
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December 2022 by Kate Gallaher
Thank you so much John for a special engraving job! Excellent service, beautiful work! And just in time to give the gift for Christmas!!
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June 2022 by Kyle P.
I was referred to John Charles Jewelry by a friend who recommended him based on his previous experience citing their integrity and honesty. I was looking to liquidate some of my late wife's jewelry and the owner kindly connected me to a gentleman who made me an offer and then asked me to consult at least two others to see if I might not get a better offer. I did as he suggested and after visiting a couple of others, I returned to accept his offer. I was pleased with the outcome and felt it was refreshing to find people who live up to your expectations by honoring their word.
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May 2022 by Teresa M.
We got engaged! Previously, we searched around for the perfect ring for me. We finally found John Charles jewelers! To say they are so amazing is an understatement! They went above and beyond to make my beautiful customized ring perfect! Then we ordered my fiancés ring, and got that customized as well! Just like my ring, his came out perfect! I highly recommend this family owned business to have the perfect jewelry made for whatever you're looking for!
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March 2022 by david zelikovsky
The best jewelry store in Stuart. John is very attentive toward his customers.He is also very fair when it comes to pricing whether your buying or fixing a piece of jewelry. It’s about time that someone like John an honest and reliable merchant came to town.Stuart needed him.
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February 2022 by Peter Intrabartola
I've beep living in Hobe Sound now for 2+ years from Northern NJ. Found John Charles when I first moved here. I'm 64 so have been going to Jewelers in NY & NJ for decades. John by FAR is the most honest, competent jeweler I have ever dealt with. I recently had a repair done to a gold link bracelet and a special Esquire watch both were presents to me from my late wife back in the early 1990's and are priceless to me. The way John treated me goes beyond words.