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November 2023 by Amy Marques
This business has a great selection of shades and lamps. We were rather overwhelmed in a happy way. However, our time there quickly soured with the person who was helping us out. This unfriendly employee had a very abrasive personality. We brought in several very old lamps that needed repairs and shades. She insisted on us choosing a lamp shade before first discussing the many repairs we wanted to discuss. It would have been better for us to do before choosing shades but she was rather nasty about it.After enduring many unpleasant comments from her, my boyfriend looked at me and mentioned his frustrations under his breath (I'm getting an headache) and she asked him to repeat it. He did and employee walked off in a huff, making a comment about not wanting to continue helping us. Her action was extremely immature and unprofessional.Our experience was completely ruined. We gathered our three lamps and walked out the store to take our business elsewhere.
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November 2023 by Amy M.
This business has a great selection of shades and lamps. We were rather overwhelmed in a happy way. However, our time there quickly soured with the person who was helping us out. This unfriendly employee had a very abrasive personality. We brought in several very old lamps that needed repairs and shades. She insisted on us choosing a lamp shade before first discussing the many repairs we wanted to discuss. It would have been better for us to do before choosing shades but she was rather nasty about it. After enduring many unpleasant comments from her, my boyfriend looked at me and mentioned his frustrations under his breath (I'm getting an headache) and she asked him to repeat it. He did and employee walked off in a huff, making a comment about not wanting to continue helping us. Her action was extremely immature and unprofessional. Our experience was completely ruined. We gathered our three lamps and walked out the store.
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November 2023 by Troy M.
We visited the store today seeking lampshades and repairs for six antique lamps. We brought a few of lamps along to match the shades. Initially, things seemed promising, but our experience quickly soured due to the unhelpful and discourteous attitude of the person who was supposed to be assisting us. This individual seemed to impose her own opinions on what worked for lamps, disregarding our preferences and needs. It was not just what she said but also how she expressed it. She incessantly pointed out flaws in our lamps, even when we acknowledged these issues. When we tried to discuss the necessary repairs, she told us to wait until we were done choosing shades, then made a fuss about the lamp problems. Moreover, she displayed impatience and rudeness towards us. When my girlfriend mentioned specific repairs, she snapped at her. We were constantly interrupted by her unsolicited comments about our lamps. Furthermore, she insisted we refrain from touching the lampshades on the shelves, displaying her displeasure with her tone. At one point, as I bent down to examine a lamp issue, she remarked, 'Nobody views a lamp at that angle,' without understanding what I was looking at. At that moment, I turned to my girlfriend, expressing my frustration, which led the salesperson to abruptly give up and walk away, saying something to the effect of 'you're on your own.' The entire encounter was marked by abruptness and rudeness, prompting us to ultimately leave the store with our lamps without making a purchase. I am generally averse to writing negative reviews, and I won't mention her name, but I believe it's crucial to inform others about what they might encounter at this store. Hopefully, this feedback will reach the management, prompting them to provide counseling to enhance their employees' customer service skills and prevent customers from being treated rudely and driven away. I must note that the other staff members in the store appeared friendly and helpful. If not for the negative encounter, I would have simply requested assistance from another employee. It's regrettable that a single unpleasant experience with one staff member can tarnish a business's reputation. It's also worth mentioning that they have nice selection of lamps and shades to choose from.
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September 2023 by Caroline
Excellent serviceI highly recommend this store
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June 2023 by Deb N.
They have a fabulous selection of lampshades and gorgeous made in the shop finials.They have also re wired a couple of my older lamps.,
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April 2023 by JAVIER ESPINOZA
Rude ! Called about a question, some lady with a short fuse and a bad attitude answered the phone pretty much told me to go elswhere and stop wasting her time , im trying to take my business to you not waste your time .
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November 2022 by Diane R.
This place is awesome, any lampshade u need they probably have, pretty amazing. We've been looking and looking for a shade that the movers killed, finally! Barbara at Lamp Connection is incredible, she was so nice, helpful, patient and informative. Thank u B, you're the best!!
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September 2022 by Marie P.
My 3 fish 1950s lamp was rewired and got a lovely fish top. Now I can use it again ! Reasonable prices, fast service. I would highly recommend this shop
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August 2022 by Deb Scharbo
What a great store! I brought a lamp in and the lady who helped me was very knowledgeable and helpful in picking out the perfect shade. Definitely recommend!
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August 2022 by Imma DeMartino
I am thrilled to discover this lamp store. The staff was very friendly and professional. They were very patient helping me find the perfect shade for my special floor lamp. Incredible inventory of lamps and shades. Worth the visit.
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September 2021 by Barbara Flint
What a pleasure doing biz with them....just as I'd remembered from a few years ago. Helpful (and prompt) with repairs, great selection and eye for shade choices, and now educated me on LED and incandescent high hat lighting. Feel very lucky to have this store in town; go to them for your lighting needs! I'll go back again and again in the coming years.
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September 2021 by Nick Lisanti
The proprietor was very helpful in lamp shades. Many Lamp shades to make your home glow!
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August 2021 by E. Pitman Gallup
Owner knows her stuff.
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May 2021 by Ellen Briggs
Knowledgeable staff, huge selection, unique finds. A bit pricey. But I don't know where else you could find such a large selection.
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April 2021 by Abuela Mulberry
I needed special parts and was very happy with the service in the Lamp Connection.