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April 2023 by MackVin
Scams companies don't do business with
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May 2022 by Kathryn King
I rent a 26' truck every couple months all over the east coast and midwest and am always pleased with how customer service oriented this company is, until today! I usually book over the phone because it's so convenient and they always answer any questions I may have regarding weight or whatever comes up. Am I going to stop renting from Penske? No Would I rent from the Stuart location? I'd rather walk on glass than deal with the attitude and belittling that I experienced from that location
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February 2022 by Jarrod Randel
Would leave a zero star review if possible. Incredibly rude staff at the Stuart/Hobe Sound location. Will go to Uhaul instead from now on, despite being 15mi farther away.
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August 2021 by Godspeed onethousand
All MovingTruck sizes are available trailers accessories moving accessories Therese good customer service just a little bit expensive comparing to other companies
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April 2021 by Mike F
Awesome staff. Nice and clean trucks!! Great place.
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February 2021 by anne wallace
Great people.
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January 2021 by William Wood
First I should let you know the physical location can not change or modify your ticket. That is preformed by a sales men on the phone from wherever. I arrived at 11:30 did NOT LEAVE WITH A TRUCK TILL 3PM !!! The first truck was broken!!! But No one called to inform me of that , I couldn't even get the Penske truck location to scan my insurance card and send it over to Penske corporation. She informed me they Don't scan email or really do anything at this location besides just sit in there chairs ?.
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October 2020 by Charlene Kingrea
I loved their trucks. Easy move!
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January 2020 by Jason Williams
Absolutely cluster ....of a rental place. I would not recommend this place to anyone. Lazy, they don't explain that if you chose to return the tank less than full you have to wait on their guy to go fill the truck before they will close out your ticket. It's not like enterprise where they'll just go fill it up and then add the inflated gas prices later.
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September 2019 by Bob Heslin
Great place to rent a truck. The trucks are clean and ready to go
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July 2019 by Daniel White
Terrible customer service. The guy at the counter wouldn't punch in our credit card numbers after the chip wouldnt work. He made us go get cash. He was horribly inefficient and not very good at his job. Go elsewhere.
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August 2018 by Chris m
Excellent customer service at Penske. You may pay a little more but the way they treat you is worth it.
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May 2018 by Tiffany G.
Worst experience ever!! Only giving it 1 star because it was a clean new truck. Was lied to and hoodwinked by the people signing out the truck regarding their terms, fees and prorating of daily charges. I usually rent from Budget in Stuart but they were booked out for a week. It would have been worth the wait! My fees doubled from $120 est to over $240. Don't trust the people at Wallace Penske Truck rentals at 6491 SE Federal Highway, Stuart FL 34997. Where "prorating" has a whole new meaning!!!
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January 2018 by Matthew E
I set an appt in the morning and the truck didn't make it for hours after the set time, the staff was unbelievably rude and seemed to not care at all, to top it off the credit card machine was not working and the staff refused to reset it after multiple cards were used. I found out that this is a franchise branch off of Penske...
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December 2017 by FACTORYMAN84
Renting a lift gate from them on Saturday easy to get to easy to read they do charge you like $50 for a estimated mileage I wound up driving 9 miles in the truck when I brought the truck back and try to charge me for gas they said I had used 4 gallons of diesel fuel I spoke to two people one person was somewhat cordial about it second person was little indignant about it but they did in the end take the charge off of my bill so I wound up running from them again and the second time I didn't have any problems however I did put 6 gallons of diesel fuel in their truck which I don't think I drove cuz I only drove 20 miles that particular Journey
