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March 2024 by Scarlett Smith
Got here at 8:50 and then refused to take my order and said they were closed. It’s a Mondayit shows online they close at 9. The lady at the speaker was very rude and unprofessional.
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March 2024 by Cherish Brewer
Decent food for a decent price. I can't say it's a 5 star restaurant necessarily, but technically maybe 5 stars for a "fast food" restaurant. It is Real food for the same price as BK or MDs and I felt satisfied instead of sick when I left. The bathrooms were clean. The staff was polite and very patient with my kids as well. I will definitely return.
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March 2024 by Michael Gellert
The food is great most every time but this store consistently runs out of chicken to serve before the store
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February 2024 by demonioblanco772
first time here .. sooo much bread for a tiny 4 oz dry chicken breast, and no togo utensils to eat my beans and rice.. totally feel ripped off.. how tiny the chicken was compared to the enormous bun. woulnt be eating here
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February 2024 by Alejandro Bravo
First I had to wait a long time to place my order as the service area was a complete chaos and when I went to pick up my order they informed me that there was not what I had ordered, and they served me a hard and overheated chicken. I definitely won't be back.
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February 2024 by William Pagan
Always in an out great
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February 2024 by Peter Acosta
They did not have Puerto Rican beans (red beans), avocado was not fresh and maybe even thawed from an avocado freezer bag. Employees did not know if any item was gluten free. Black beans were not that tasty. The place did not look too clean. I ate a little and got out of there. Compared to the Pollo tropical in Mayagüez Puerto Rico, this place did not even come close to the Mayagüez one.
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February 2024 by Brad Hawn
I love Pollo Tropical but this location just keeps failing. Our last three orders have all had errors that we discovered after driving home. Tonight I ordered a wrap, it's on the receipt, and was given a chicken sandwich instead. They never give the sauces that you order in the bag. You have to ask for them every time. This means flagging someone down to ask and then waiting for one of them to get the sauces. This store used to be one of the busiest in town until people found out how bad the place is managed. This store could rival Chick-fil-A if they had the right team in place. Once again, I love the food - dislike this location.
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January 2024 by Peter Ramgolam
Ordered drive through 1/4 chicken meal. Got chicken back neck and a wing.
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January 2024 by Tomás. Napoleon.
Good service
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January 2024 by Maritza Herrera
Bad service, they give you what they want, your order does not come complete and they take a long time to take your order and also to place your
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January 2024 by Robert Marino
Typical Pollo not much atmosphere but pretty good chicken.
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January 2024 by J D
That kid at the register just doesn't listen.
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December 2023 by Mitchell D.
Last weekend, my family and I decided to try El Pollo Tropical for a quick meal, and I must say, we were thoroughly impressed! We ordered chicken bowls for everyone, and each bowl was a delightful mix of flavors that catered to all our taste preferences. The chicken was perfectly cooked, tender and juicy, with just the right amount of seasoning.What stood out to us, apart from the delicious food, was the efficiency of the drive-thru service. It was our first time visiting, and we were expecting the usual wait that comes with fast-food drive-thrus. To our surprise, the service was exceptionally quick without compromising the quality of the food.Moreover, the staff at El Pollo Tropical deserves a special mention. Everyone we interacted with was incredibly nice and welcoming. Their friendly demeanor added a warm touch to our overall experience.In conclusion, El Pollo Tropical provided us with a solid dining experience. The combination of tasty food, swift service, and friendly staff made it a memorable visit for my family and me. We're definitely going back for more!
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November 2023 by Kari W.
Normally I do not Yelp for quick to-go meals, that I did not take any pictures for, but last night's experience deserves it! Walking in we were immediately greeted followed by the same employee coming up to help us at the register. Her personality and kindness is so hard to find these days, it truly was a breath of fresh air! I believe her name is Kassandra or something similar with a K, she should really give courses on stellar customer service and I also hope she goes wherever she wants to go in life! Oh, and the food was right on point, how can you go wrong with a Tropichop??
