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November 2023 by Isabella Smidtsrod
Kristina at the front was very helpful. our family will be using this location in the near future.
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November 2023 by Ilovegolf5
Great place...Employees very professional and willing to to help..Clean storage units and very secure. A must to rent. Thx girls.Frankie C Moreno Photography.
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October 2023 by michael zurl
Great facility. Clean and secure
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October 2023 by susan tong
People are friendly and helpful when needed. Closing our account (moving out of the area) was made easy by the young lady on duty.
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September 2023 by Wendell Black
Clean, safe, professional. Very happy with our storage units and the customer service.
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September 2023 by Robert Pervenecki
always clean and neat. not the cheapest place in town. They charge you money if you don’t give them 2 weeks notice before moving out. Never had that happen before other storage facilities. 3.5 stars
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September 2023 by Bee Bellz
They’re The Best Literally. Very Helpful and Understanding, Very Professional and strive to meet everyone’s needs and wants.
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September 2023 by R Matthies
They were very accommodating to me for the four years I rented a space.
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August 2023 by John Merriam
The storage building was clean and helpful finding flat carts available inside. access was good and very few to no insects in the climatized areas. Only negative was the often increase in the monthly rental fee.
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August 2023 by wanda robbins
Nice clean units. Supplies available if you need something. Customer service is courteous and helpful.
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June 2023 by LaDrena
The smoke damages are in my clothes and personal belongings. It appeared that someone heavily smokes, what appeared to be cigarettes . Can anything be done regards to the damagesbir ghastly caused to my personal belongings?
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June 2023 by Stella S.
Go to any other storage unit you can find, prices on the website that are the deals, do not match if you go in person and book & nobody will price match it. I needed a large unit and one that was available was in a "climate controlled" building. I loaded my items in there and would come back at least every week with more items and to check things out. Note, this is all of my home and personal belongings while I was finding a home here. In the unit next to me, there began to have a mass puddle of water in front of their door and creeping into their door. I called multiple times because I went multiple days in a row to see that it was still there, the response I got was "we'll make a maintenance request" not one person ever came, not one person from the front desk came to look at it. In that same time period, I made a call saying that the air conditioning was not working and it was cooler outside than in, the response I got was "it doesn't work all the time." I started to unpack my unit this week and there was standing water on the ground, mold and more water leaking in. My mattress is destroyed, I have furniture, destroyed. I have boxes and bins with mold growing on the outside and inside. I went to the front office, they didn't even come to the unit to see the water and take photos or make notes. Their response was, darn that stinks well here's our email and you can send us what happened and we'll try to submit it to insurance. The most unprofessional, uncaring, storage unit I have ever used. You are paying over $300 a month to have a large climate controlled unit and instead within a few weeks.. building with a roof leak, mold growth on the ceiling and floor and broken air conditioning. The comment that got me was that when I move out, I have to have a walk thru done to make sure the unit is clean or I will be charged extra. They are fast to charge you extra if your unit isn't sparkling but not willing to walk over to look at a large leak on the floor or your unit that has been destroyed. I wish I could contact other people who have units in that building to let them know that their stuff is also probably destroyed and unsafe to be around due to mold.
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May 2023 by Michael Sava
I've had storage units at four different places prime storage is awesome and the staff is awesome and they're real people who treat you like a person and I'm happy to be there
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May 2023 by Hunter Jones
Facility and staff are nice folks however, I paid four days in advance and was locked out on my move day. I had a crew of movers that couldn’t get into the facility or my storage unit. I contacted the customer service for Prime Storage and they sent me two emergency codes that did not work. I was asking for a resolution and action because I had money into a move/moving crew etc and a clear date delivered to them. On the call with support, I didn’t get any straight answers and eventually the customer service rep hung up on me. Nice! Ultimately, I had to drive from West Palm to Stuart six times over the next two days as a result of this poor delivery from Prime Storage. Additionally, since my moving crew had charged me and was unable to finish the second half of my move to the storage unit, I was forced to ask my 70+ year old parents help me finish the move. It’s crazy to think that a storage unit could really disrupt your entire move that badly. I contacted the manager the next day and asked for some sort of resolution, conversation, or compensation. To date, I have received no calls and no outreach back from Prime Storage. I work in corporate so I get that there’s going to be problems. However, a professional company seeks to provide solutions when something like this happens. I guess Prime Storage does not feel the same. The situation is still fixable but nobody’s reached out to me to date, nearly two weeks past this event.
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May 2023 by Tina Linden
It's clean but they keep raising the prices which feels like every other month. I realize everything is going up in price but dang a 5 x 10 unit is now up to 120.00 a month. That's insane
