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August 2024 by Melissa Dion-Beckett
Absolutely horrific experiences at this location. If you are not a male, you will receive zero customer support. Will never go back! Good luck ladies
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August 2024 by Barry Diamond
I had an appointment for an oil change for my Cadillac. When I got there service was closed. They sent me to their Chevrolet dealership. Not happy, the reason I go to a Cadillac dealer because the service is better. None of my fluids were topped off. The Cadillac showroom is much nicer. The ambiance is different. Not going back.
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August 2024 by Michael OConnor
Great service department
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July 2024 by braulio gomez
If you're looking for a comfortable buying experience, then come here. Great professionalism and answered all our questions in getting our son in his new EV. Much appreciation to the guys over there for helping out, especially Jeff Griffin and Angel Vazquez. They stayed after hours to ensure we were comfortable with everything before our decision was made.
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June 2024 by Jody Galler
Very very crooked dealership they put a used transmission in my mother's car that was under brand new warranty less than a year old
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May 2024 by Romeliz
Imagine you orden a part and dealer supost to be delivery to you a never show up, no call. I have to call; to find out they no go out to deliver. No apologies, no intension to delivery.I have to pick up. The guy on part the payment is a jerk. The lady on on counter is super nice. Thank to make lose time
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April 2024 by Lucky Luciano
Management Sucks! Things have declined for approximately 2 years now. It's just a cheap Toyota atmosphere, not a highline experience anymore.
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February 2024 by Barbara Essenwine
The service department at Wallace Cadillac is an oxymoron. They had my new Cadillac for 4 days and returned it to me with the same problem. When I took it back for the same issue they had the vehicle for 7 days. I could never get a return phone call from Anthony in service. When they finally called and said vehicle was repaired and ready to pick up, Anthony still could not tell me what was wrong. When I went in to pick up vehicle Anthony again could not tell me what they had repaired, but said he could read me the ticket if I needed him to.
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January 2024 by BJ Malone
Awesome service. We always owned Mercedes,but did not like going to Ft. Pierce for service. Wallace service rivals any service we ever experienced.
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January 2024 by Alex (E A)
Very good customer service
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December 2023 by Rob Beckhusen
Was able to find a hard to find AC Delco part
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November 2023 by Jonell Beckum
New XT4 left me stranded on the road last night. Lost power steering. No real sense of customer support from Wallace, which is very disappointing. Will update with outcome.
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November 2023 by Karen Taylor
The gentlemen was really helpful
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November 2023 by David Wisk
I was visiting the area, and my check engine light came on. I made an appointment for the next morning, and they had my XT5 up and running a few hours later. They even worked with my 3rd party warranty to get everything covered. I highly recommend.
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November 2023 by William E. Lewis, Jr.
What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess.Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance – the purchase package was competitive, and the salesman wasn’t pushy. I told them I wanted the car straight up – no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser.Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive.40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was “leaving in 5 minutes” if the deal was not completed immediately, was I brought into finance.Nick was polite and didn’t push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles – the salesman – chased me down as I was exiting the parking lot to execute a final form completing the sale.Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome – no request for payment. Two calls to GM Financial were for naught – I was not in their system, and neither was the Cadillac XT-4 loan.Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck.49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan – although previously fully approved – was never submitted to GM Financial for funding.Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan.That’s all – that’s all I have to report about my experience with Wallace Cadillac of Stuart.
