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November 2023 by Jonell Beckum
New XT4 left me stranded on the road last night. Lost power steering. No real sense of customer support from Wallace, which is very disappointing. Will update with outcome.
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November 2023 by David Wisk
I was visiting the area, and my check engine light came on. I made an appointment for the next morning, and they had my XT5 up and running a few hours later. They even worked with my 3rd party warranty to get everything covered. I highly recommend.
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November 2023 by William E. Lewis, Jr.
What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess.Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance – the purchase package was competitive, and the salesman wasn’t pushy. I told them I wanted the car straight up – no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser.Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive.40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was “leaving in 5 minutes” if the deal was not completed immediately, was I brought into finance.Nick was polite and didn’t push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles – the salesman – chased me down as I was exiting the parking lot to execute a final form completing the sale.Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome – no request for payment. Two calls to GM Financial were for naught – I was not in their system, and neither was the Cadillac XT-4 loan.Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck.49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan – although previously fully approved – was never submitted to GM Financial for funding.Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan.That’s all – that’s all I have to report about my experience with Wallace Cadillac of Stuart.
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October 2023 by William L.
What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance - the purchase package was competitive, and the salesman wasn't pushy. I told them I wanted the car straight up - no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser.Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive.40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was "leaving in 5 minutes" if the deal was not completed immediately, was I brought into finance.Nick was polite and didn't push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles - the salesman - chased me down as I was exiting the parking lot to execute a final form completing the sale.Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome - no request for payment. Two calls to GM Financial were for naught - I was not in their system, and neither was the Cadillac XT-4 loan. Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck.49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan - although previously fully approved - was never submitted to GM Financial for funding.Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan.That's all - that's all I have to report about my experience with Wallace Cadillac of Stuart.
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October 2023 by Karie-Ann N.
Daniel Saldivar who is the Director of Purchasing was amazing to work with. He made the process very easy and was very generous when purchasing my Cadillac XT6. I am looking forward to my next Cadillac purchase at the Wallace Group. You have a forever customer here! Thank you Daniel!!
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September 2023 by Jonelle M.
I recently had a fantastic experience at WALLACE NISSAN OF STUART. I can't say enough good things about my experience. From the moment I walked in, I was greeted by Phillip who was friendly and knowledgeable and made me feel comfortable and valued as a customer. The sales manager, Miff went above and beyond to help me find the perfect car. They were not pushy at all and they offered me a more than fair deal right away. I didn't even need to negotiate, which was a refreshing change from my previous car-buying experiences. They answered all my questions, provided detailed information about the cars I was interested in, and never made me feel pressured. The dealership's facilities were clean and well-maintained, and they had a wide selection of cars to choose from.Once I made my decision, the paperwork was handled efficiently, and I was on my way with my new car in no time.Overall, my experience at NISSAN WALLACE OF STUART was exceptional, and I highly recommend them to anyone in the market for a new vehicle. Miff professionalism, customer service, and commitment to customer satisfaction was exceptional. Thank you, MIFF and Phillip for making this the best car buying experience I have ever had and i absolutely love my new car!!!
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September 2023 by Ann Massart
The service department is top notch! David and his team always go above and beyond the call of duty. I will never take my car anywhere else. Loyal customer forever! Thank you all for all you do!
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August 2023 by Charla Harper
There was a recall on my vehicle for the heated/ventilated seats. They told me in January (I believe) that they would order the part. They also said there was a second recall and they would order that part also and call me when they were in. Well I didn’t get a call, but I got at least 3 letters saying the part(s) were in. So I called to schedule. After the girl lost her bad attitude, she scheduled my appointment and confirmed the parts were in. I go in today, they inform me that only one part is in and they have to order the second part. (Thought we did that in January). So after they complete the one recall and the oil change, I get in my car. There’s a tag hanging that says they cleaned my car. They clearly did not clean my car. My first time there and was definitely not happy with the experience. But guess I have to go back whenever the second part comes in.
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August 2023 by Dalton James
Buyers Beware...they are masters of the distraction technique.Looked at a vehicle I liked and proceeded to make a deal. I then left dealership to eat lunch and promised to return to complete the purchase. Upon my return they had me wait for an hour and a half for the paper shuffle. Once in the Finance office the guy was using alot of excuses including having a terrible hangover. Pathetic! Forced me into extras...warranty, Gap insurance & service plan which I didn't want. Was told they wouldn't do the deal without it.STAY CLEAR OF WALLACE.......
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June 2023 by Teresa Cavo
I had an absolutely GREAT experience working with Wallace Cadillac. They were extremely friendly and really helped me get what I wanted and needed. Everyone from sales to finance was friendly and never gave me the back and forth. I highly recommend going there
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June 2023 by Tara murray
Absolutely horrible!!!!! I order a key for a car originally they told me 3-4 days when a week went by I called and he said he didn’t see my order I provide him with the invoice number and he told me he didn’t know when the key would be in. I called back another week went by continuously got hung up on and still they wouldn’t tell me any type of time frame. Now they are no answering my calls at all and I have Togo in to speak with someone because at this point they just stole my money. To be continued………..
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June 2023 by Heather Young
My family purchased a Cadillac XT6 from Wallace and it was the by far the best car buying experience we have ever had!!!!! If you need a car you should definitely check them out.
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May 2023 by Nikki Burgos
Brought my vehicle in to service, everything was awesome!! Between the customer service, the cleanliness, and knowledge the staff have. Best experience ever! I highly recommend and will definitely be back for future services. Thank you!
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May 2023 by Zach Rinehart
Charlie was great to work with on the purchase of my new Cadillac. Luckily they had what I was looking for as they didn’t have much inventory on the lot to choose from.. Other than that great experience!
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May 2023 by jessica thomas
Amazing experience bought a Cadillac CT5, My salesman Charlie was great at showing me all the features in the vehicle. however the detail was not great and My gas tank was not filled....
