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January 2024 by mie coe
ARE YOU KIDDING ME RIGHT NOW! I would not recommend using this provider for cable or cell. So, I lost my phone. I went here and explained that to them. Their recommendation was to add a second line. I decided that it was a better idea to report the phone lost/stolen. I paid them $550. I waited 24 hrs, like I was instructed by them, to get another one. My visit to get the new one was over an hour. They charged me over $1300 for the new phone, added another service plan anyway, gave me the phone (I purchased) without setting it up, gave me the case and screen protector (I purchased, $80) without putting them on the phone, and told me the transaction was complete. The phone didn't work properly from the beginning, because it was trying to use a primary and secondary plan for the same number. When I immediately returned to the store lobby I was instructed to give it time. Later, I spent about an hour on the phone with a representative that was very hard to understand, who educated me on how to remove both eSims and then she pushed me a new one. OMG, the aggravation and frustration meter is broken. Now I'm wondering if Xfinity is going to start billing me for 2 plans every month. How's that for an explanation?
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January 2024 by Jerry Grosenick
The worst internet/TV experience I have ever had. I spent 5 months trying to get this to work. I even paid for a tech person to come out. Never worked very good at all. I switched to a new company and in 24 hours both the internet and TV service worked perfectly and I did the installation myself. Very frustrated with Xfininty.
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December 2023 by A Affordable Bee Removal - 772-475-1883
Comcast service technicians are killing honey bees on a daily basis and I would like to know why? Not only do we need the honey bees and they should be saved and relocated but it's against the law for people to kill honey bees, ( unless you're a licensed pest control operator...)
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December 2023 by David Delaney
I had a terrible experience in the Jensen Beach location...Sunday afternoon...2:00 pmThe service at this location was a less than prompt...they said.."20 minutes"...i waited OVER 90 MINUTES....NOTHING...THEY SEEMED TO JUST STOP TAKING CARE OF CLIENTS...AFTER SPEAKING UP, TO ASK WHY 90 MINUTES....NO SERVICE....PURE MANAGERIAL INCOMPETANCE TO BLAME...THEY ASKED ME TO LEAVE AS I REFUSED TO ACCEPY THEIR LIES AND EXCUSES AS TO WHY NO SERVICE going on two hours waitingI WAS NOT THE ONLY ONE COMPLAINING...MR CLINT JEAN- Bsptiste should be retrained or fired.
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November 2023 by Brian McDaniel
Two stars are not for actual store experience. The two stars are my experience with the cell service. I have had Xfinity for several years. I always purchase Motorola I've always had a good experience with Motorola recently I purchased Samsung phones for wife and son. They had a promotion. Day after purchase my Motorola started having issues the same model they still sell in the store. Went back to address my issue and was told I needed to purchase a new phone that the one I had was out of date. So I realized that the big corporation sees you spend money and want you to spend more so they messed with my service. ??? Side note...I temporarily moved and moved again permanently they still show my temporary address from 4 Years ago this this causes issues when you order phones and when you activate new phone numbers because it was in a different area. I wish there was better the evil corporate empire will try to get all the money they can . learn how to factory reset your phone so they don't make you by new every other year.
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November 2023 by Aaron Almeida
Xfinity in general not just this store alone has to be a top 10 worst managed and owned company. Always stick with companies that actually have someone to speak with when you have an issue. Those are the companies that care about their customer service. Xfinity apps dont operate correctly, internet is in and out always, tv is way overpriced. I have been paying over 450 a month and been with them since 2017 and its impossible to accomplish anything with these people. Thankfully I havent experienced their mobile service but this is my final review for xfinity as I will no longer be a customer.
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November 2023 by William Duquet
As soon as I can I am changing carriers. Customer service only out of country Cairo, Philippines etc no USA assistance I traded my $600 S21ultra and never received credit I have tracking number which I gave to them on every call but no one can resolve my issue . Pathetic service . Someone signed for my trade in but never gave me credit that I was told I would get . I guess I am out $600 run as far away from this Xfinity lie.
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September 2023 by RUTH CLAYBORN
Xfinity is out right crooks and thiefs. Friends warned me I should have listened. First they changed my speed without my consent. Next a cell phone showed up that I didn't order and now they want to charge me a restock fee on equipment I didn't order. This is out right stealing. I will tell everyone about these modern day pirates. Stealing stealing stealing
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September 2023 by Jim Krenick
Open at 10:00am phuck you! The operating hours are not conducive to someone who works nights, however, the rep was spot on to getting the wi-fi activated! ?
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September 2023 by Hayley Little
I was in and out and happy in less than 4 minutes. Amazing!! Awesome service. I'm very happy.
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August 2023 by Pamalou815
I had the BEST experience with Xfinity today. Seriously!!First, when I called customer service with an issue, knowing I wanted to upgrade but calling to discuss tech issues first, I spoke with the most AMAZING AGENT, EDWARD W. He was very knowledgeable, super polite, friendly, and turned my anger for taking a bit to get a live person right on its head. He made my day! Then, when I went to pickup the gateway at the Jensen Beach location, I had the true pleasure of meeting and working with the AMAZING ANA M. who was also very knowledgeable, super polite, friendly, and even walked me through the set up process (verbally and showing me in the app) since I was going to do the setup myself. KUDOS TO THESE TWO EMPLOYEES! (I was so impressed, I spoke with both of their supervisors.) It is hard enough to find employees who want to work, let alone who are FANTASTIC at their jobs and VERY KNOWLEDGEABLE as well. I can only hope that some of you out there have the good fortune to work with either or both of these wonderful people!
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August 2023 by Michael Breindel
Excellent experience today with store manager Chantel and customer service reps Clint and Steve. All were very professional and helpful in the process for 2 new customers. We left Verizon after around 20 years and couldn't be happier with the service so far. And also, we save money every month switching to Xfinity compared to Verizon.
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August 2023 by Cindy Torres
Eric is so sweet and always helps us with everything we need!
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June 2023 by Ray Cost
They should really clean house were the workers there, every one of them had a poor attitude that's the way I was bothering them. I wanted to buy a new phone and ask questions regarding the process, the girl would roll her eyes as if I was a pain in the neck. Amazing that these people have a job
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April 2023 by Andres Moreira Jr.
The assistant manager and manager of the store were very attentive to our unique situation that we had. We explained a little bit about our issue with the assistant manager and told her where we came from. Once we explained our situation, the assistant manager was very polite and asked us to please wait so she can get the store manager. As we explained our situation to the manager, he was quick to assist us the best way that he could. He was very helpful and came up with a solution very quick to resolve our problem. Thank you both very much for the help.