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April 2024 by Chuck Ippy
This is my fourth night here, and I do not have one complaint.The staff is friendly and helpful, and is very attentive to their exact job. The security guy is cool, and keeps the place safe.They are doing construction in the morning in the lobby and by the pool. SO what, they are making the place beautiful.Great bar by the pool.Management, when I come back next year. I want to eat at the newly remodeled restaurants. OK?
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April 2024 by TAURUS POWER SERVICES
Good customer service.Nearby activities: Fishing ?Food & drinks: Restaurants in the Area are good.
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April 2024 by Nancy Ofarril Velazquez
I recommend
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April 2024 by John Scotsman
Wonderful place to stay, eat, drink, and play. I wish you all much continued success.
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March 2024 by K O
My stay at this resort was nothing short of magical! Nestled along the pristine shores, this beachside haven offered the ultimate escape from the hustle and bustle of everyday life.From the moment I arrived, I was greeted with warm hospitality and genuine smiles from the staff, who went above and beyond to ensure my comfort and satisfaction throughout my stay. The attention to detail was impeccable, from the beautifully decorated rooms to the array of amenities available at my fingertips.Waking up to the gentle sound of waves lapping against the shore was a dream come true. The beachfront location provided endless opportunities for relaxation and rejuvenation, whether it was lounging on the sugary sands or taking a refreshing dip in the crystal-clear watersWith its impeccable service, breathtaking scenery, and luxurious amenities, this beachside resort surpassed all expectations. It truly is a slice of paradise found, and I can't wait to return for another unforgettable escape by the sea!
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March 2024 by Yesenia Lopez
The pool had an amazing view. The staff was very friendly. Bryan, our server, provided us with excellent service, I highly recommend this place ?. I'll come back ?
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March 2024 by fernando moretti
A disaster. My daughters slept on a sofa bed that hurt their backs. They made us sign a separate contract when we arrived at the hotel and then they did not give us the beach service that corresponded to us as previously contracted through take-off. Total insecurity. We had to park the car ourselves in front in an unsecured parking lot and pass it separately from the parking lot. Beyond the payment, discomfort and total insecurity. Do not go to this hotel, I do not recommend it to anyone. They are going to have a very bad time. The receptionist's attention was terrible. We asked for a coat for the bed and they brought an old and dirty blanket. Don't go, it's deplorable!!!Safety: Total insecurity and on top of that you have to park in front without any security.
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March 2024 by Shannon B
Rooms need to be updated.
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March 2024 by Katie Spencer
I booked this hotel as a package deal on Expedia. The pics looked great and we were excited about our short get-away to Miami. Well, our excitement turned quickly into total disappointment upon arrival. Our room, which was supposed to be an ocean view, was facing the pool. It was SO loud. Kids yelling and running around. The room was gross and dingy. The couch looked awful and the carpet was coming apart at the seams; I didn't even want to put my bare feet on it. We asked the front desk if we could change rooms. They apologized and said they would have something else available in the morning. We were exhausted from traveling all day but did not sleep much at all. The resort was playing music on full blast in the pool area until at least 11 or 12. Even with the sliding doors shut, it was still super loud. The walls are VERY thin. You could hear everything. People up yelling, running up and down the hallway. And our neighbors were partying most of the night. Look, I don't care how other people want to spend their vacation, you do you, but I have to be able to at least sleep and have a quiet place to relax when needed. I found a great Airbnb/condo and decided to go ahead and book it for the rest of our trip. No way it could be worse than this hotel (and it was great, by the way!) We went down to the front desk first thing in the morning to inquire about checking out and they said that was fine, no problem. That I'd get a refund for the nights we booked but didn't stay. Then they hand me the receipt. They charged my credit card for resort services for almost $300 ?! I told her there are additional charges on the receipt and she assured me I was going to get a refund for all of it. WRONG. It all got charged. Three days worth of valet services and resort fees. Yes, just in case you weren't aware, because we sure weren't- the resort charges you an additional $65 a day for valet and resort fees. I am working with Expedia who is in turn reaching out to the hotel to ensure I get reimbursed but in the meantime, I can at least warn others and share our experience.
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March 2024 by Bojana Koprivica
The pool was the vibe! Excellent service! Friendly staff! What an amazing day! Thank you!
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March 2024 by heather horras
The rooms are in need of updating but the good news is....it was bought out by Hilton and is in the middle of being renovated. The pool and outside pool bar are new and awesome!! The people on the property are nice, some not so knowledgeable but you get that everywhere you go. The location was perfect. We stayed during spring break which is why we chose this location, far away from everything. We got an Oceanview room on the 9th floor. Was great, loved sitting on the balcony with drinks just chilling. We will definitely cone back after renovations.
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March 2024 by Miya Coleman
This was a horrible experience. This hotel has spent all there money on updating amenities and nothing on their rooms. Our room smelled like mold.You could see it in the vents, towels were dirty. The Hallway smelled like ammonia from pet urine. We had bed bugs! However, they claimed to have done an investigation but nothing was found. Believe what you want! we didn't go to sleep with any bites! NO help for me from anyone! Not management, Not corporate, Not even the health department. The worse part about it is when we made the claim, No one even looked surprised nor remorseful for the inconvenience! Never will i ever recommend or come back! I don't care how nice the amenities. Terrible rooms and TERRIBLE customer service!Rooms: Terrible! Mold in vents, outdated. Towels were dingy, bugs in the bed! They would not refund me my money!
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March 2024 by Sebastian Kunin
Horrible!!Bad experience everrrr!!!!Resort fee just covered to use 2 beach chairs/room, no umbrella!If you need umbrella there's an $25 extra, also for extra chair 25/chair, ridiculous!!There's more things beyond that, they charged $26/day for parking that not in the same property but cross the street uncovered parking lot!UNBELIEVABLE!!
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March 2024 by Joao Luiz S. da Silva
Terrible, I've never seen such poor hotel service, no one is helpful or polite. Parking is a mess and if it rains you will get very wet as you have to cross an avenue. The people who do the parking are rude and get angry if you ask to use the stroller to carry your bags, I was with children and there were 2 people there at a quiet moment, they didn't do anything to help and they still got angry and told me to return the cart immediately. I've never seen anything like it. The room and hotel are a little dirty and the elevator takes half an hour to use. I don't recommend it to anyone.Safety: The hotel has parking outside, which is extremely unsafe.
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March 2024 by Fani G
The Newport hotel is amazing great staff , at the valet quick check in , front desk staff was fast and welcoming , We spent everyday at the pool , Juilo and Trenton was our pool attendant Byran L was our server , there is plenty of restaurants around and a pier and sushi restaurant , I would definitely recommend this place, Very clean a really nice vacation spot for the whole family! We have been several times it's actually the only place we stay when we are in town it's that good!Nearby activities: Fishing pier , sushi restaurant, pool with food and drinks service , beach with chairs and service , Starbucks near, Marshall near ,