ADT Security Services is a leading provider of security and automation solutions for homes and businesses. The company is committed to superior customer service with a focus on speed and quality of responsiveness, backed by 24/7 customer support. Reviews highlight positive experiences with knowledgeable and caring staff. Technicians are described as extremely experienced, patient with questions, and able to make customers feel very safe and confident with the service. Sales and security advisors are noted for being kind, helpful, and making the whole process easy. They take time to explain systems, look around properties to assess needs, and ensure installations are done properly. Customers report feeling taken care of, safe, and happy with their choice, often specifically recommending the services. The team is courteous and assists with everything from installation to billing, providing excellent information and ongoing support. ADT helps customers feel more safe and empowered.
What a disappointment. Bait and switch fees with no one communicating with each other. And good luck trying to cancel your service. Use a different service. (I had them for almost 15 years)
July 2026
Prices keep going up and service declining! Don’t even try to speak to a human, AI has taken over their customer service department!
June 2026
Christine Mortimer was absolutely amazing. She was very knowledgeable, very supportive through the process of our move and installation of services. I 100% would recommend ADT and her level of commitment to her job and services are unmatched. We appreciate it Christine !!
