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October 2023 by Elena Márquez Vergara
It's awesome to rent a car here. The best experience. I highly recommend it. Rose and coworker, nice persons, and very professionals. I drove a new car Standard SUV. Clean. The coworker was available and got me back to my place (less than 1 mile). Sorry I didn't took a picture of it. Good price.
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October 2023 by Chin Chin
Wasnt very happy as i made an appointment two weeks prior and they did not have the vehicle i reserved , apparently they did not see an appointment for me even thou i had a confirmation, and was getting updates, ended up taking a vehicle that didnt have great mileage, or power, and the sanitation on the vehicle wasnt great!Other than that, checkout was a breeze & very convenient at a location closer to me and the price i paid for the weekend was unbeatable.
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October 2023 by Nicole Williams
I have yet to have an issue with this location. I thank the team for their assistance always.
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August 2023 by Eyan Page
Totally let down by Budget. A week before we reserved a hybrid rental car through direct phone call, only to be called two hours before that none were available. What proceeded afterwards was a nightmare. Weston sent us to the Fort Lauderdale airport and told us they would honor the original contract price. When I got there they tried to charge us more than double price with a new contract. We refused so we reserved at Plantation. When we got there they had no cars. Then we reserved again at Sunrise for the following morning. They confirmed a hybrid car would be available when I called. We got there at 7:30 AM and when she opened the location there was no car. What a waste of a day and a half running around to chase after a rental car that wasn’t actually there for me. We have decided that we never want to see the Budget brand ever again. We went to Hertz and the problem was solved, they honored the new reservation we booked quickly and professionally.
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August 2023 by Kerby Liazard
5/5 across the board. I was well taken care of especially on a last minute reservation. Rose, was cordial, professional and nice. Also, the location and office was very neat and clean. I will only return to this location when I need a rental car.
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August 2023 by Pansy Robinson
My last experience was very disappointing. I have been a loyal customer for 2 years. But after making several calls about my account due to an inconvenienced rental car that broke down, l was charged for services l did not use. Never again will l use this car rental agency
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June 2023 by Angela LeClaire
Rented from this location twice so far for my mom when she visits. They are always professional, kind, and honest. The staff are great and make our road trips easy and carefree. No issues whatsoever!
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June 2023 by Angela DelCorpo
Rented from this location twice so far for my mom when she visits. They are always professional, kind, and honest. The staff are great and make our road trips easy and carefree. No issues whatsoever!
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May 2023 by ynot Ochouno (ynot)
How are you a rental location and take request for rentals to hold cars but when I get there you have no cars and no idea when you'll get any.
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May 2023 by Dexter M.
Both employees I spoke to were rude and unprofessional. When I called to confirm the reservation MINUTES before I left my house to pick up the car I was told there were no cars available, and that I should keep calling them to see when a car will be available, like I am the employee. I was offered no assistance with another rental, no discount, and they said they don't accept my bank card but offered no other options, information, or respect. Everything I had scheduled had to be canceled. Absolutely appalling customer service.
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July 2022 by Tonybear sims
Horrible Horrible Horrible customer service. Been waiting here inside the location for 15 minutes so far and there is NOT ONE EMPLOYEE IN SIGHT. NO ONE IS ANSWERING the phone!
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April 2022 by Daniel Abraha
Well this place earned my business going forward.So polite, so efficent, so friendly. I just had a nightmare of a time at the Plantation location in the Broward mall.
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April 2022 by Gio Cordisco
Great price and great service by Arianna and her staff. Wishing all the best to her and the new baby to come !!
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April 2022 by Jackie Madigan
Picked up car at FLL, upgraded at desk after over an hour wait to large SUV, car filthy,, not wiped down at all. Smoke smell unbearable. Shouldn’t have driven it off the lot. Customer service unacceptable and made it MY problem. Couldn’t guarantee me a car anywhere. They told me I have to take my chances that they will have a car for me when I get there and that I have to wait in line like everybody else to be fair! I was polite until the manager said this. Emails and signage saying 100%smoke free guarantee. Total BS. Spent a lot of money on car and will never rent here again. Please pass this on.
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March 2022 by Stacey S.
I was able to rent a car last minute the night prior to my trip. It was no hassle, easy, and the representative was very polite and patient while I had trouble with my credit card. I will definitely use this company again for rental car needs.
