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October 2024 by Takia Johnson
EXCEPTIONAL customer service delivered by the team at Chase Sunrise (near the Sawgrass Mall) today. From the teller who took the extra step to secure a meeting with a banker (with an appointment) to the Banker, Yisel Reyes setting up my new business account efficiently, seamlessly, and professionally, all with a smile was priceless! It is so refreshing to visit an organization in which the customer is FIRST. That is truly a rarity these days.
Yisel was thorough and patient, making this process seamless and painless. She walked me through every step; ensuring my new account was set up appropriately and she made sure I was comfortable navigating the app. She also educated me on products, tips and services I was unaware of. I have opened accounts (including other business accounts) at other financial institutions and the process was long, grueling and inefficient.
Yisel even charged my cell phone when she noticed it was low on battery life! Talk about going the extra mile!
I am extremely happy and will recommend Yisel and this Chase location to my family members and friends.
Thank you so much Yisel and staff!
Happy customer,
Takia Johnson
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June 2024 by Johan L
drive through atm won't accept bills at this location and kept giving an error
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May 2024 by John Tobon
Wonderful service!! They were able to help me out and all I can say I’m a happy customer at Chase! Gisele thank you !🙏
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April 2024 by Calvin
Supportive and super friendly staff. Jessica Ramirez helped me out with flexibility without an appointment. Great ambassadors for the bank.
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April 2024 by John Fossas
Was there today to get documents notarized. The manager and notary very helpful and friendly. Great experience.
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January 2024 by roman jackson
Gross environment everyone there is like mad pushy like I'm about rob the place or sum
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January 2024 by AC LLC
I have an appointment they got me waiting for 2 hrs don’t even assist me , completely ignore me , I need help to open a business account , don’t go to this location you will lose your time unless they change the employees
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January 2024 by Luis Alejandro Castillo
Bad costumer service , worst branch I have ever been!
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January 2024 by n nicole
Branch supervisor Kristine helms is disgustingly rude. My company does tons of deposits with chase - this branch is by far the worst chase I’ve ever been to. Their behavior is downright shameful. Pompous and overly aggressive attitudes. Refusal to help with basic deposits. Nasty comments. Most chases are helpful and the staff is kind and lovely. Avoid this branch at all costs.
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January 2024 by ORLANDO MEDINA
I would like to take a moment to give Kudos to Yisel Reyes. I walked in without an appointment and she did her very best to help me. She went above and beyond. OUTSTANDING CUSTOMER SERVICE. Nowadays you rarely receive great customer service anywhere so I really appreciate her going the extra mile. Thank you for the great service! I really appreciated it!
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January 2024 by Jorge Malo
Terrible customer service. I am 30 minutes waiting for someone to fax 4 pages for my credit card account. And it is not like every employee is busy. They just don't care about their customers. There are 3 more people with me also waiting.
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January 2023 by arleth garay
Excellent
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January 2023 by Daniel Uddin
Bad experience. My wife & I tried opening a joint account, an appointment is required so we came back, spent 1 hour opening an account & then computers froze/lost connection three times. Chase corporate needs to fix this branch & hire more staff to help.
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January 2023 by Matthew “Akalron” St.Amand
They wont speak to you if you walk in, they wont answer their phones, they wont even give me any information about opening account other than "go online" (Which I did, and their website also fails to function properly)
Fairly certain no one at this bank actually works.
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January 2023 by andreea p
Stay away from this branch. Worst customer experince we have ever experienced. Wait time to be even acknowledged when walking into the brach is a joke. Delayed responses to time sensitive issues; documents that usually take 2-5 business days turn into 14 day response due to lack of urgency from management/staff. Blatantly lied to when asked to speak to the branch manager (being told he is unreachable and out of the country) and 10 minutes later, they have him on the phone.
