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November 2023 by Rafael T.
Future service customers please be careful when selecting this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell him what my transmission was doing for the past day or so when shifting the first and second gear. Dropped off the vehicle at 9:30am in the morning and after not getting a call at around 2:25 pm I decided to call and was told the mechanic hasn't had a chance to diagnose my vehicle. At around 3:50 pm a receive a call telling me that I need it a new transmission at a cost of $7.000.00. I was really surprised how it went from shudder to a toasted transmission in a matter of hours.The mechanic stated my oil was burnt, and gave me no other option than to buy a new transmission. I called the service guy back and told him I was getting my vehicle back and for him to tell me what my bill was, after paying $224.40 to find out the next day Ed Morse dealer did not perform the work 5heybsaid they did, I took my vehicle to a transmission shop, and to my surprise the oil was as clean as new( I have pictures to proof it) to me this is robbery plain and simple, this dealer targets innocent customers in thinking they have no other choice, this is criminal behavior in my book, if I can save anyone from getting taken advantage of I will by writing this review, I will also dispute my charges with my credit card because they did not performed the job they claimed they did. Please please please stay away from this dealer or you are going to regret it. I will report Ed Morse with whoever I have to in order to stop them from their criminal behavior. I hate to believe the service guy was on the plot to make me buy a new transmission knowing I did not need it, but for sure the mechanic guy is not doing his job and trying to bring revenue to the dealer. Shame on Ed Morse for behaving in a criminal matter with their customers.
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October 2023 by Gregory D.
On Monday October 9th, 2023 I called the service department for an auto diagnosis and repair appointment. The young woman I spoke with stated that the service department opens up at 8am, I had asked if there will be an opening at 8am? She replied, "Yes". I said, "I'll make that appointment as I need to be the first one there". Today, Tuesday, 8:03am arrival, yet five auto's ahead of me going into being serviced. At 8:15am a service representative greeted me. I said I was hoping to be first for service today. The service agent replied, "We open at 7AM. I told him I called the service department yesterday and they said you open at 8am. He said there are already 15 autos in the garage ahead of you, and three more ahead waiting to be brought in. He said he didn't know if they would be able to check the car out today! I was ignorantly misinformed which created a great inconvenience to me having to cancel the appointment. The service agent said that GM is on strike, and any parts if needed may not be available.
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September 2023 by Jeanmerys Pina
Amazing! For a last minute repair my service advisor Aldo was excellent! We had a great communication, he kept me up to date on the status of my car. My vehicle was fixed and ready ahead of time of expected. Thank you sooo much!
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September 2023 by Eli Shalom
I recently had the pleasure of working with Vanya as my car salesman, and I couldn't be happier with the experience. From the moment I walked into the dealership to the moment I drove off the lot in my new car, Vanya went above and beyond to ensure I had a fantastic buying experience.Vanya's knowledge of the cars on the lot was impressive. She took the time to listen to my needs and preferences, and she expertly guided me to the perfect vehicle that checked all the boxes. Her patience and willingness to answer all my questions made me feel comfortable and confident in my decision.What truly sets Vanya apart is his genuine and friendly demeanor. She didn't make me feel like just another customer; she made me feel like a valued friend. She was transparent throughout the entire process, explaining all the details of the transaction and making sure I understood everything.Vanya's professionalism and dedication to customer satisfaction are commendable. She worked diligently to get me the best possible deal and made the paperwork process as smooth as possible. I never felt pressured or rushed, which is a rare find in the car-buying world.Overall, I can't thank Vanya enough for her outstanding service. Thanks to her & her GM, I'm now driving a car that I absolutely love, and I couldn't be happier with my purchase. If you're in the market for a new car and want an exceptional buying experience, I highly recommend reaching out to Vanya. She's a five-star car salesman through and through!
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September 2023 by cristian calero
Absolutely flawless customer service. James Jackson the salesman was phenomenal. Extremely friendly and attitude was contagious. Made us feel like family. I Got the vehicle I wanted and I left home happy.
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September 2023 by Debra Young
Aldo was my service advisor. I was concerned at first because Aldo looked so young i didn't think he could really do a good job with my car. But he was professional, easy to talk to and understood my car issues.I was there the whole day, from 9:30am -5pm and would have love a rental but was told there was none available which i feel at a "car" dealership, how could you not have a "car" available?Other than that, my experience was great. Aldo did a great job and i have already told my friends about my experience.
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September 2023 by Andrea
My service advisor Aldo Ducasse never fails to offer and commit to a superior service experience. He is courteous, informative, polite and goes above and beyond to meet the needs of his customers. Aldo pleasant and helpful demeanor keeps me coming back to this dealership.
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August 2023 by Denise Lewis
Archie was so patient with all my questions and he never rushed me and took his time explaining everything to me in detail. He was so comfortable to talk to and I never felt pressured at all. He worked hard to find me a car and financing that I was comfortable and happy with. He went above and beyond and I will definitely refer friends and family.
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July 2023 by Starchar N.
Adrian is a phenomenal team member! He was insightful and helpful during the white process! The entire team made the acquisition seamless!
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July 2023 by Damion J.
I have been a loyal GM customer for the past 15 years, and my positive experiences with their vehicles have led me to purchase a total of four GM cars during this time. However, my recent visit to Ed Morse GMC truly exceeded all expectations, thanks to the exceptional service provided by Robert Pierce.From the moment I stepped into the dealership, Robert's genuine enthusiasm and dedication to helping customers were evident. He greeted me warmly and took the time to understand my specific needs and preferences. What truly stood out to me was Robert's attentiveness to detail. He carefully listened to my requirements and recommended a few options that perfectly matched what I was looking for in my next GM vehicle. He went above and beyond by making a thoughtful introduction that led me to explore additional options, resulting in my recent purchase over the past weekend. I am incredibly grateful for his assistance and expertise in making the right choice.As a long-time GM customer, I can confidently say that Robert Pierce is a true asset to the Ed Morse GMC dealership. His dedication, honesty, and customer-oriented approach set him apart in the automotive industry. I cannot thank him enough for making my car-buying experience so smooth and enjoyable.Thank you, Robert, and the Ed Morse team, for continuing to provide top-notch service to loyal customers like me. I look forward to many more years of driving and enjoying my GM vehicles.
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July 2023 by Karina Rijo
Shawn Muciek was my sales consultant and he was very knowledgeable. He listened to all my concerns and specific needs and got the the vehicle that fits perfectly to all my needs. He was been in contact with me the entire purchase process and got me the best deal ever. Also, Eddy and Luis from the finance department were very helpful.It was a pleasure doing business with all of you.
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July 2023 by Jacques Cruz
I felt like a valued customer. My service advisor was extraordinary, super friendly and took time to understand my needs. I appreciate Matt’s professionalism and ability to provide me with and exemplary service. I would like to have Matt be recognized in front of the entire team for his outstanding work. Thank you Matt!
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July 2023 by Gregory Rabideau
I worked with Robert (Internet Sales) Juan (Salesman) and Karl (Manager) as well as Noah in Finance. I knew exactly which vehicle I wanted and the communication was excellent. They confirmed all of my needed features were on the vehicle and sent me pictures from the lot. I travel for work and being able to have such service and a smooth transaction was exactly what I needed. Extremely helpful and flexible to meet my needs.
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July 2023 by Ivan Tkachenko
The Service Advisor demonstrated exceptional performance by consistently attending to my requests and promptly providing solutions. However, the Chevrolet dealer on West Atlantic Blvd. in Pompano Beach fell short of providing a similar level of service. When I arrived at that location and parked my car, the service advisor informed me that they couldn't inspect my vehicle until the following week, but I would need to leave the car. I was concerned about being without a car for a week and how I would manage my daily commute, just waiting for the inspection, In response, she calmly suggested that if their service fell short of my expectations, I might want to consider an alternative service dealer. I recommend the services at Ed Morse Sawgrass Auto Mall.. 100%
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July 2023 by Juan Jimenez
I had an amazing experience with Alberto Salas!! He is always extremely kind and does a great job answering any questions. I have been going to him and this dealership for my over 2 years. I will continue going to Alberto for my Cheverolet needs for years to come.
