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February 2024 by Robert S.
Walking into a Foot Locker now is almost walking into a store with kids just hanging out and playing amongst themselves. I was looking for some sneakers and as I stood there looking at my options, 2 salespeople were playing on their cellphones...I don't know what game.... I picked up a few of the shoes to check out style, price, etc....and none of them came to ask if I needed help or if they could be of assistance. I left the store looking for a place with better customer service and experience.
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January 2024 by Rahat Sakrani
Store in sawgrass mills mall in FloridaStore which is next to Starbucks/claire. Very rude customer service. Jose and a girl who works there are extremely rude. They don’t care about disability and Jose guide people wrong. Our online order was at the store and they say they don’t look by account or tracking numberThey said oh it’s must be at next store /same mall but next store Delan and girl who worked w him was amazing they looked 30 min and they called other store they didn’t answer I had to walk all the way back and yes my online order was that store. When asked why don’t u answer phone - shop was empty not busy reply was my store phone doest work,. We can call but we r not receiving calls. Jose is extremely rude. No thanks no apologies. Definitely rude !
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October 2023 by juan felipe moreno serrano
The seller's attention was the most unpleasant, and he was never willing, and his character was defiant and rude.
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August 2023 by Dante W.
Management is very weird. Staff know nothing about the products and policy's of the company they work for, I worked for the company so when they make up some rules I laugh. The selection of sneakers is ok, they have most common models, exclusive items and retros are hardly found ever. Retail store so value of the items is standard.
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June 2023 by Andrey Sitnov
the window showed my size of sneakers, but they could not find a second pair, and I could not buy
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June 2023 by Sabine JM
Helpful employees very small location
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June 2023 by Morooj Almadani
One of staff with a curly hair refused to give the shoes I was looking for despite the other worker told me the shoes that I looked for is available!I was looking to buy it not only to try it even if i was wanted to try it , it’s one of my rights as a customer!!THEY WERE NOT HELPFUL AT ALL!!
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May 2023 by Chris Walden
Didn't have anything hardly... Just go to the outlets
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May 2023 by Mike P
Went in today while walking through the mall. I needed new running shoes, but didn't have a specific brand in mind. Sales rep Kyana was outstanding, knowledgeable about different shoes, and took the time to explain the different options and helped me select a pair that ended up being exactly what I didn't know I wanted (and were so comfortable, too). Really great experience to the point I was surprised. Wish I lived near here so I could come back, but would say that my experience was so good that I would consider shopping online at Footlocker rather than going somewhere else in person.
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April 2023 by Shantel N
Manager and Spanish male employee with the long hair was rude and rushed me. It’s seemed like they were more concerned with interacting with each other than providing quality service.
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December 2022 by marco capriles
Luis closed the door right in front our nose 20 minutes earlier from closing hour. We are purchasing for Christmas and he didn’t care at all.
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November 2022 by Thomas K
Could not find the shoes I was looking for. Nevertheless large variety of shoos; good pricing and helpful staff.
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July 2022 by Hialeah Comic Bro
Excellent customer service. Visited location didn’t have my size they called other location in Sawgrass and they had them waiting at the counter. Want to thank both stores but especially the team at the first location. I was approached by several team members while I was waiting. They where all excellent!!!
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July 2022 by Keyonna Jitteggheerr
Horrible experience the fat white girl hurried me and no one would let me try on shoes. Such a stupid culture. You made a point to embarrass me and i will do the same to your service
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June 2022 by D
Had a 50% on a pair of crocs, when we brought it up they rung it at $60 instead of $30. Called manager and everything, they wouldn’t honor the tag they had on every white pair of furred crocs. So, we left. Bait and switch.Walked back as we were leaving, would you be surprised if I told you all the pairs we saw on sale magically weren’t on sale anymore?
