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January 2024 by Brielle P.
great service from JJ!! Received a bag as a Christmas gift that I wasn't thrilled with so went back to exchange. Ended up finding another bag that was $300 more and happily paid the difference. Once I got home and changed purses I realized it was just way too heavy for me with the chain link straps. Back to the store I go. Ended up with a bag that was $300 less this time and found out that they do not do store credit or refunds. I had to find something to spend the $300 on - what a joke of a policy! You drop a mortgage payment on a bag and the treatment is embarrassing. Then you wait in line to check out for over 25 minutes. Disappointed with the policy and also the slow service but my sales person JJ is awesome. You are able to make an appointment online or thru your sales person so you don't have to wait in the long lines outside the store.
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November 2023 by Keena J. K.
Ask for Shantelle! She's AMAZING. I've visited the store several times and she's my go to person. First I wanted to purchase the perfect bag and belt for my 50th birthday to match my Gold Gucci Adidas. Recently I took my daughter for a day of retail therapy.
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September 2023 by Ana Zamora
I had a very dissapointing experience not only with this store but with this brand. Unfortunately my husband decided to gift me a Gucci watch for christmass. The strap was of such bad quality that started to fell apart after only 2 monhts of wear. I took it to this store to see what options I had. It was a very hot day, they had a man guarding the door that asked me to wait outside, in the steaming hot weather. When I asked why, he said that they didnt have enough personel to be able to take care of everyone individually and that I had to wait for someone to become available. Once I was granted permission to come in, they asked me to wait for a manager and then they decided that the guy at the door was going to be manager for the day since there was no manager at the store at that time. He then asked me to fill out paperwork to send the watch for repair. 2 weeks went by and no one called me or send me an email regarding the repair. The repair slip had a phone number that will send me to a recording saying "no one is available to take your call, we advice you to call back later". After trying several times I got a hold of a lady, very nice and kind, but unable to help me since the store was supposed to be in charge of this. Finally the lady decided to scalate the issue but I ended up getting an email from Gucci, charging me almost $200 to replace a strap and not taking any responsability for the quality issue. No one even call me.
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September 2023 by Lola
This store has become a complete nightmare. Despite a recent store renovation, within just five seconds of stepping inside, you'll notice that the pleasing visual aesthetics are overshadowed by chaos. The store resembles a polished flea market, particularly towards the back, which is not only disorganized but also poses safety risks. The expectations placed on employees are absurd. If you had COVID, you were expected to meet your goals, especially in this location, interestingly enough every other store adjusted their associates' goals since they weren't physically present and able to perform. Write-ups are given left and right. The goals are astronomically high. While sick days are granted, you cannot use them, or they will assume that you are up to no good. Also, don't get sick and miss a day because you will not be able to make your goal! New rules and policies are improvised on the fly and are called "POLICY." Zero consistency!What's truly disturbing is the rampant favoritism within the workplace. Many associates feel they're being treated poorly, akin to being treated like "dogs." Unfortunately, there seems to be no recourse for the daily abuse endured. Incredibly, the inventory manager made headlines on channel 7 for assaulting a child who was left with a broken nose and eyes were swollen shot. This horrifying incident further adds to the store's tarnished reputation.Making matters worse, a manager who engaged in inappropriate conduct with an associate was not only promoted but also transferred. The store director's top priority is winning arguments. She lacks empathy, common sense, and promotes a very hostile place. She often creates scenarios in her head and makes atrocious accusations, thus demonstrating how delusional and malicious she is. Instead of scrutinizing associates' checking phones and client profiles, perhaps she should focus on thorough background checks, as her recent hire poses a significant asset protection risk. This environment has created elevated levels of stress and anxiety among the employees, highlighting her apparent disregard for their well-being and please don’t bother to call HR because they are not going to help you. They are going to report back to her and she is just going retaliate against you since she is vindictive and her harassment will push you to resign. Her indifference extends to everyone but herself, and it's only a matter of time until she discards you and brings in "her people”.
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September 2023 by Lola B.
Gucci Sawgrass became a complete nightmare. Despite a recent store renovation, within just five seconds of stepping inside, you'll notice that the pleasing visual aesthetics are overshadowed by chaos. The store resembles a polished flea market, particularly towards the back, which is not only disorganized but also poses safety risks. The expectations placed on employees are absurd. If you had COVID, you were expected to meet your goals, especially in this location, interestingly enough every other store adjusted their associates' goals since they weren't physically present and able to perform. Write-ups are given left and right. The goals are astronomically high. While sick days are granted, you cannot use them, or they will assume that you are up to no good. Also, don't get sick and miss a day because you will not be able to make your goal! New rules and policies are improvised on the fly and are called "POLICY." Zero consistency! What's truly disturbing is the rampant favoritism within the workplace. Many associates feel they're being treated poorly, akin to being treated like "dogs." Unfortunately, there seems to be no recourse for the daily abuse endured. Incredibly, the inventory manager made headlines on channel 7 for assaulting a child who was left with a broken nose and eyes were swollen shot. This horrifying incident further adds to the store's tarnished reputation.Making matters worse, a manager who engaged in inappropriate conduct with an associate was not only promoted but also transferred. The store director's top priority is winning arguments. She lacks empathy, common sense, and promotes a very hostile place. She often creates scenarios in her head and makes atrocious accusations, thus demonstrating how delusional and malicious she is. Instead of scrutinizing associates' checking phones and client profiles, perhaps she should focus on thorough background checks, as her recent hire poses a significant asset protection risk. This environment has created elevated levels of stress and anxiety among the employees, highlighting her apparent disregard for their well-being and please don't bother to call HR because they are not going to help you. They are going to report back to her and she is just going retaliate against you since she is vindictive and her harassment will push you to resign. Her indifference extends to everyone but herself, and it's only a matter of time until she discards you and brings in "her people".
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September 2023 by MsLady
Had an amazing shopping experience today with Gustavo. He was attentive, informative, and helped us pick out items we otherwise would not have seen. We will definitely be back to shop with him.
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September 2023 by Bre Lar
I purchase thousands of dollars in items I asked then to shipped to me because it would be to much to carry on plane I waited three days got no shipping info like tracking number etc I called the number on receipt it sent me to call center I left give messages n thru told me over b over n over again someone will call me back they forwarding the message it’s the 4th day now nothing no respond no call then I email a handful times no respond I always shop there when I’m in town I don’t think I’ll have them ship my stuff because it’s ridiculous four days I have to wait for a contact I fly out in morning n I just need to know the info for all the stuff I purchase it’s Sunday n I guess I’m going to have to head down there which honestly I do not want to go down there today n it’s raining so heavy but I can’t get anyone to call me back or even a see my email I’m really really annoyed about this honestly poor customer service
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August 2023 by Urs Urs
Nice mall very big and lots of options this will be a visit every time I am in miami. The only bad thing I don’t understand why there is a line to sit outside of the Gucci store in 100 degree weather. They are just throwing money away bc I will not be doing that I will just wait to visit the one in NYC where we can just walk in to 100 ppl in the store hahahaha.
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July 2023 by Carla Kettles-Clayton
Great prices compared to retail store. Get there really early if you’re shopping on the weekend or prepare to wait in line.
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April 2023 by Wendy Cobb
I hate this place! They are very unhelpful and deceiving. I customer service is the worst. I purchased two bags from them based on. Pics sent from a sales associate. I got the bags and one of them didn't appear like the pic. Haven't gotten any call back or help in returning the bag. Spent $3700 for the bags. I will never buy from this place again. Their customer service department is no help as well!
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March 2023 by Fee Fee
Come here if you are looking for shoes and bags, and don't expect to find classic Gucci clothing.
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February 2023 by Traci W.
My friend is a regular at the Gucci outlet in the Sawgrass Colonnade. She has the phone number of a sales person that she uses each time so she texted her in advance and we made an appointment. When we arrived, of course there was a line that wrapped around the side of the store. We walked right up to the attendant outside the door and let her know we had an appointment. We waited just a few moments while our sales person, Jay, was contacted and then were quickly ushered into the store. Jay was absolutely fabulous. She tended to our every need and whim, showing us pieces she knew would appease us just based on some of the items we were admiring. She bought several pieces from the back room that were not on the floor, including a beautiful limited edition bag that I wanted so badly but having purchased a vintage Gucci bag the day before I was looking for a matching wallet and had to stay focused! Jay literally showed me every wallet I liked until I found the perfect one. She also showed my friend several bags and was completely patient and accommodating with both of us, not to mention absolutely super friendly and sweet. Like I said, this was my first official Gucci purchase, and I can honestly say, I think I am now addicted! The store is beautiful, the service impeccable and the merchandise (bags, clothing, shoes and accessories) beautiful. The checkout process was a bit slow though, but other than that I would highly recommend the outlet to anyone looking for beautiful items at a great price. I'm definitely a new fan!
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February 2023 by amanda rivera
Associates not helpful when I asked questions or to see products. Really disappointed in the cleanliness of the store and lack of customer service. I would never shop here again.
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January 2023 by Ana Sofia S.
Juan was amazing!!! He helped me pick the right bag for me and was so so kind. He truly listened and made me feel so welcomed and taken care of. Made the shopping experience s 10/10. Definitely ask for him!
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November 2022 by Sheina G.
HORRIBLE CUSTOMER SERVICE!! all the managers are nasty and don't take care of their customers esp the head manager!! they need new staff and to treat their customers with respect!
