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March 2024 by Cooking with Belinda
This store is terrible. I purchased some hooka shoes and they broke in less than two months I came back with my receipt and the associates darreyon and Ashley are terrible with customer service. They even refused to returned some unworn items to my original method of payment which is my Nordstrom card. They gave me a gift card. Very bad customer experience here. Run for your life. Go to another Nordstrom where they actually treat customers with respect.I’m am beyond upset and I even have high blood pressure at this moment for all this inconvenience. I want the store manager to get in contact with me. I have a lot to share with you. Your Ac needs to be fixed as is very hot in there.
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March 2024 by Sandy R
They are so wonderful here. Great customer service, and they do great work as well! This is the reason I travel miles and miles away!
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March 2024 by Pablo Villamar
Yesterday, we went to pick up an item for my daughter that was shipped for pickup at the Sawgrass Nordstrom store. The experience went from bad to worse. First of all, after ringing the bell three times, an associate by the name of Sophie came out and was extremely abrupt with my daughter who showed her the order number on her phone, after which this Nordstrom employee told her she wasn’t going to read it from her screen and rudely demanded that my daughter read it her to she could type it in. She was unable to locate the item in the back and simply said there was nothing she could do even though the confirmation email said it was ready for pick up that day. When we spoke to an assistant manager by the name of Anthony, he told us that confirmation was an estimate and that he could do nothing as he was not committed to deliver the product that day as per the confirmation email and that I could call customer service myself to track down the item that was supposedly out for delivery that morning. When I finally spoke to a manager by the name of Omar, he took my information down and said he would call me that night to let me know if they could locate it at the post office. He never called, and today he never showed up to work as promised, so I called and asked to speak to the store manager (or to be transferred to the store manager’s voicemail if he wasn’t available), and I was transferred instead to an associate by the name of Edward who was very rude and simply hung up on me. It is clear this store is very poorly managed, and the employees do the least possible to provide customer service! I hope this is not what the Nordstrom brand has degraded to, as we recently purchased a car seat, baby stroller and a number of items from the Tampa store in the International Mall to get ready for the birth of our son.
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March 2024 by Lina Khatib
You find the greatest deals with good brands.
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March 2024 by Brittany Clark-Lewis
Today I went to return a pair of shoes I received as a birthday gift yesterday. When I spoke to the cashier Mercedes I made it clear that the shoes were GIFTED to me and I’d simply like to exchange them, but need to know the amount so I could find a shoe equivalent to the price. She first had trouble finding the account, then when she did she informed me that they were from Nordstrom’s so they wouldn’t be able to do any exchanges. I wasn’t aware that there was a difference between the stores so I then asked if I could receive a store credit because I simply wanted a different pair. She again said no, only a refund would be possible, so I decided to just keep the shoes and try going to the direct store. I couldn’t even take the shoes because WITHOUT my authorization she had already processed the refund to the card. She seemed to have wanted me out her line quickly and assumed a credit would suffice but I was highly displeased because again this was gifted to me and had I been given the choice, I would’ve just taken the shoes and left. There was no apology so sympathy and even when the manger Anthony came out, there wasn’t any effort to apologize for the error the cashier made nor care to rectify the situation. Just a simple “the refund has already been processed so unfortunately there’s nothing else we can do”. Terrible customer service from mainly the cashier Mercedes but also the Manager Anthony.
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February 2024 by Maria Suste
There are not many offers
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February 2024 by The Girl On The Street
I love their sunglasses and purses, but everything else is a no-go
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February 2024 by Mike McSherry
Good store
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February 2024 by Janet Jones
Great place to shop. Can purchase online and pick up from here. Can also return items there as well. Cheaper than ordering from Nordstrom.
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February 2024 by Diosa Boutique
My favorite store, very good prices and designer clothes
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February 2024 by Tamara Myers
Clean some deals
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January 2024 by Orczy Ortiz
I love it
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January 2024 by Luz Matus
the store is very disorganized. no real deals ?
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January 2024 by מנדי גולדשמיד
Good choice of everything
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January 2024 by Rocki R.
Disappointed, the merchandise used to be better at this store.
