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December 2023 by Patricio Villanueva
The attention was very bad. And also they pressure you the manager I don't know who is the person who is outside of the girls who attend they greet and want to assist you that way that he has is not like the pandoras of other places. My recommendation is that they seek to maintain the line of other pandoras because the sawgrass one is terrible. And in addition to the only man in charge and the girls, some seem nice but the others don't. 0
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November 2023 by Kayla Marie
Only Pandora location I’ve been to that refuses to clean my jewelry. This has been the third time in two months this happens. Greeter was very rude about this as well. I was going to buy a charm, but I’d rather go to another location where they are more polite.
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October 2023 by Luzcarime Saco-vertiz
I have been to the store multiple times and had really good experiences, but I went there yesterday around 4-5 pm and the sales associate that greeted me wasn’t nice and lied to me. I asked her about a firefly glow in the dark charm that I had for a little over a year since it broke and she said that it was fully my responsibility it broke and they had never had issues with the charm I was talking about. Needless to say I have two friends who had been to the store due to having issues with the firefly charm (over the past 3 months) but they got a different sales associate who were willing to help and assisted them with a replacement. I just don’t appreciate the fact that the sales associate lied, she could have said sorry the charm is out of warranty, but she claimed the store has NEVER had issues with the firefly glow in the dark charm. And said she didn’t have to give explanations as to why it broke since it has never happened before.
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October 2023 by Marcela Cersosimo
Excellent attention
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September 2023 by Jacqueline Mitkus
Excellent service ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Paola Vanesa Pereyra
Exquisite variety! Excellent atention
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June 2023 by Joli Bebe
I came into the store to buy their clearance 14k gold rings. I asked can I see all of the options they had in a size 4.5 and 5. The associate came back with only one ring. I asked where are the others? There was a manager I believe who stepped in to inform me that they cannot bring more out to make the “cameras happy”. I intended on buying at least 3 but I couldn’t help but feel like I was discriminated against. I have a co-worker/friend who came to this same location and she wasn’t given any issues. They brought out all of the styles for her and she’s white. She intended to buy multiple and she wasn’t given a speech. I got the impression that they thought I wasn’t going to steal! I am a manager for Pandora!!!! I never in my life heard of such policy or had any itch to steal Pandora jewelry!! I left feeling very upset that I was treated that way!! I will never THINK about stepping foot in this location EVER in life!! The manager was cold and racist!!
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May 2023 by Clive Case
Lovely clean store loads of selection, very helpful staff
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April 2023 by Susana Ines Garcia Juarez
YOU WANT TO BUY EVERYTHING, VERY GOOD PRICES, FIRST CARE
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March 2023 by Alejandra Velez Montoya
Thank you Sebastian and kiandra for a very great customer service . Definitely I know where to go and get my pandora pieces .
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March 2023 by Jefferson Perdomo
It was really good! My mom and friends love this store. For sure you will find something that fits everybody. Recommended. The Venezuelan girl from Sawgrass Mills store is so lovely and patient. 6 stars for her!
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March 2023 by Jana F
Absolutely satisfied with their sales and service. Their manager Anna and sales person Astrid were great at helping me pick out the holiday pieces for my mom and myself! They were great at promoting the holiday sales and patient with trying on the jewelry and asking questions. The prices are also less expensive than other Pandora stores!
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March 2023 by Melissa Chaple
My husband bought me a ring and ear ring set from here and the ring did not fit me. He went back to get a bigger size and had to exchange the ring. The new one which I did not like was on sale and they did not say it was on final sale. So on top that they could not exchange it to get the right size they had at another store the assistant manager did not tell us the sale was final so we could not get our money back so they basically ruined my 10 year anniversary so I do not recommend going there for any sepa cual occasion and remember everything on sale is final which they do no tell you total scammers.
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March 2023 by Ferreteria VyV
Scammers!! Disgusting customer service
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March 2023 by Franco Mercier Vieira
I bought a ring at this store POLLACK JEWELRY sawgrass mall (the worst decision I’ve ever made) and before doing the payment I asked the lady who works there if I could return it and get my refund if I would like to do it, the employee said yes we can so I did the payment. After 1 week I noticed the ring was defective so I came back to the store to return it but the lady manager said they doesn’t allow refunds. Ok but if their employee who sold me the ring told me than I’m allowed to do it they have to do it but the manager start having an attitude to us and start making a situation just for a refund in a defective ring. So she called the owner and the owner called the police on us and now we are not allowed anymore at this store or the police could arrest us. They are totally scammers also the officers told us is not the first time it happens. All of them are scammers especially the owner.
