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November 2023 by Jeff Rafaelian
They have everything and the staff is very helpful.
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September 2023 by Helene McGee
Great service. Helpful for my pool needs!
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September 2023 by Michael Ammirati
Excellent customer service and the sales rep gave us the sale price 4 days before the sale actually occurred!
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September 2023 by noeme rodriguez
The owner and service manager has no customer service skills would not let me speak would only over talk and was very disrespectful. Never giving me a straight answer only saying the policy. This is horrible experience with this company due to customer service always adding new charges. I was charged twice for a pool filter and they “lost “ the receipt when I sent them the bank statement their answer was that doesn’t specify anything. I would not trust this location with my bank information ever again!BECAREFUL WITH THERE BILLING!!
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January 2023 by Bill H.
I had hired this pinch a penny to resurface my pool over a year ago and they no showed constantly then after the pool was done it had streaks in it and now black spots and multiple calls ,messages and they have done nothing even though it's warrantied they refuse to fix it ! This company is horrible and ripped me off streaks in the pool spots in the pool and up until 2 months ago my pool was serviced by another pinch a penny closer to my house so they can't put the blame on maintenance!
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November 2022 by Arleen Burgess
Ryan is the best technician.. HeKnows his stuff
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October 2022 by nadia aluc
I should have known better. I do not know much about pool therefore I rely on them to do the work. Big mistake! When you go in the store they act professional and knowledgeable. Once you hire them to do the job communication and knowledge go up to the roof. I am very disappointed and ashamed that I used them. They were supposed to resurface my pool. I went there pick up the tiles and I was told that I will be receiving an email. Never received an email. I went back and they told me tht they were going to send the email. Never received the email. They are fast talker because of that I went back and have them service my pool. After another company resurface it The guy only showed up for 3 days and that was it. No call no show. Oh well! You got me. You mess it up for the next person. Very disappointed because I trusted you. Shame on you guys..
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September 2022 by Terry Winters
These guys clean our pool regularly,, and do an excellent job. Whenever you have a problem or need anything, they do their best to assist. A great group of people, always aiming to please.
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June 2022 by Philip Bruno
Always the nicest people they help you whatever they got to do
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June 2022 by NOMDEL CUSTOM
I'm so disappointed with them they sell me mx8 elite it's not cheap they said good warranty for 2 yrs. I bought it the warranty also it will be 2 yrs in August but this cleaner not moving anymore I bring it to them march 2022 to get fix still warranty they call its done I pick it up to test they sell me 2 rubber wheels .nothing happen its not moving I bring it back they they going to look at it .after 3 weeks I went back the guy told me nothing wrong it s looks like working good they do anything I test it nothing not moving its a waste of time.i bought mx8 elite repair kit for $165 in Amazon I did it myself now it's working good.its better buy in Amazon..
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May 2022 by Steph Benitez
On MULTIPLE occasions I have had to make phone calls to this place about the service being provided. My pool attendant is probably one of the worst and laziest employees I have ever had to work with (although very polite). The pole with the net sat at the bottom of the pool or hanging over the safety fence multiple times (which can damage the fence as it’s made of vinyl), on one occasion I realized he had not come alrhough he insisted he had (of which's I am 100% certain he hadn’t because not only was I home, but I also have motion cameras that alert through the app on my phone)… nothing ever came of it. On another occasion , I called to notify that there was some yellowish mildew on the pool walls because it clearly Has never been brushed. The company sent him back out and he passed over it in 30 seconds and left. Guess what? The mildew was still there . He never checks the water content, didn’t tell me when the skimmer was malfunctioning, throws the salt in and it just collects at the bottom of the pool… And the list goes on. All of these events have been brought to the attention of the store manager and I was not able to get a new pool attendant or any corrections. I was hoping at least it would have gotten better after my last call but clearly, I am expendable as a customer. I am talking my business to a company that hopefully does a better job and values their customers.
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April 2022 by Curtis Chang
Max at the sunrise location was very knowledgeable and helpful. Immediately knew what I needed. Keep up the good work guys! Thanks!
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March 2022 by chris scala
Best pool store near my home... Hands down. It's not super close, but I find myself going there more often than any of the other closer options
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January 2022 by Al Sewell
Excellent service with friendly professional staff members help us to keep our pool clean..clear..sanitized & safe!
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October 2021 by William Akers
I've been buying my pool supplies at this Pinch A Penny for 31 years beginning with the original owner. Dustin, the current owner has been very helpful through the years as well as Ryan. They are very knowledgeable and always take the time to listen and answer my questions.
