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August 2024 by Chris Nguyen
No one answering the phone, lack of staffs and lazy
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April 2024 by Reid Wyman
They had me open an account if in order to cash a check, the money wasn't available anyway! Blatant lie
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November 2023 by Igor Stolyarov
Thanks Samantha Stalter. Helped with all questions quickly and professionally.
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November 2023 by Vanessa B. Dreamz
this bank sucks! very poor customer service. don’t understand how they are still functionning.
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July 2023 by James Seaton
Short waiting time. I’ve talked with 3 or 4 different banking reps and they have all been polite, helpful and able to answer any questions that I posed. I couldn’t be any happier with my choice of banks. ?
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July 2023 by Eriel Forrest
These people play with your time and your money. I drove here in the pouring rain to open up a business checking account just to be told the staff member called out sick. I didn’t receive a courtesy call or cancellation email. Mind you, it was 3:30 in the afternoon and the bank was completely empty. 2 staff in the front talking and twiddling their thumbs.
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June 2023 by Send money
i use it because it's convenient. everyone's been nice to me when I'm there.
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March 2023 by kay pow
The worst customer service I’ve ever received. The focus is not on the customer. The mannerisms of the staff are horrible. A one minute transaction aka a payment took me an hr and a half. The drive through banking, although always in green(open), no one is ever available or no one comes to the window to assist. Convenience is out the door. It’s just a NO
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February 2023 by Michel T
Terrible branch! Unprofessional and unfriendly staff. Don’t think they like their jobs too much.
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October 2022 by kerri powell
The worst customer service I’ve ever received. The focus is not on the customer. The mannerisms of the staff are horrible. A one minute transaction aka a payment took me an hr and a half. The drive through banking, although always in green(open), no one is ever available or no one comes to the window to assist. Convenience is out the door. It’s just a NO
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October 2022 by Reb
i use it because it's convenient. everyone's been nice to me when I'm there.
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August 2022 by abby
Some of the workers are childish and need to fix their attitude.
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August 2022 by sabrina barnett
Racist staff members, worse bank to exist they hold onto your money and won’t give you access but will use the funds for banking fees. I deposited a check in March still haven’t received funds decided to close account still have yet to receive money back. Deposited another check on a different occasion they sent back in a legal copy stating check was altered so I can’t cash anywhere else. Worst banking experience bank with them at your own risk.
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March 2022 by Tyana Northcutt
I really hate this bank they always process your transaction wrong and end up taking money out of your account they can send you emails about unnecessary things but when your account is about to be closed due to fraudulent activities they can even so much as give you a phone call they just close it without even acknowledging you about then tell you you would still have to pay the balance on the account they claim was overdraft even though you have overdraft protection and on top of that they don’t even answer your call and when they do answer they hang up on you when they feel like it literally I recommend you put your money anywhere but here
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February 2022 by gary wolf
Poor or no service at branches. Not a good bank ,compared to others I do business with.
