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February 2024 by Mus Ica
I recently rented two trucks from U-Haul over a span of four days, and the entire process was exceptionally smooth, especially considering I completed it online. U-Haul's system proved to be user-friendly, guiding me through the steps without any complications or hidden surprises. It accurately reflected the details, making the experience transparent and hassle-free.I want to highlight the efficiency and professionalism of the staff at this location. Rainy, in particular, was notably attentive and demonstrated a high level of professionalism throughout the rental process. Their commitment to providing excellent service contributed significantly to my positive experience.In conclusion, based on my hassle-free rental experience and the exceptional service received, I strongly recommend this U-Haul location to others in need of reliable and straightforward truck rentals.
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February 2024 by mike p
Truck was ready upon arrival , process was easy. The truck cab smelled like a wet dog , the hand truck and moving blankets were missing. Overall the 26’ truck did what it was intended to do.Was overcharged for tolls , I tried to attach my SunPass but it said the tag was already in use. Made a complaint about the excessive administrative charges nobody responded to the email.
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January 2024 by Ruben Seoane Losazo
Very good service
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January 2024 by Ricky Studds
Trusted place to rent a truck from
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January 2024 by Milford Perilus
I find it incredibly frustrating that they charged me for 283 miles when the entire journey logically adds up to a much shorter distance. Let's break it down: I drove 17 miles from the rental location to my house, then another 6 miles to my second destination, and finally returned the truck, which, generously factoring in some extra miles, brings the total to approximately 46 miles. Despite the loading and unloading time, my usage only spans about 3 hours. The discrepancy between the actual distance traveled and the billed 283 miles is not only illogical but also mathematically perplexing.UPDATE: When I called and made the reservation over the phone yesterday, I received a text with my pick-up location, initially set in Davie. However, without any prior notice, they changed the pick-up location. It was only when I arrived at the Davie location and called again that I was notified about the change. From there, I was instructed to pick up the truck at the Sunrise location. Upon arriving at Sunrise, I encountered another issue: the truck I originally reserved was not available. Fortunately, they agreed to provide me with a larger truck at no extra cost.RESOLUTION: After expressing my concerns about the mileage miscalculation, I received a call from them, acknowledging the error and assuring me that they have fixed the issue. They mentioned that they will refund the extra charge back to me. While I appreciate their prompt response in resolving the billing discrepancy following my complaint, the initial inconveniences and the subsequent mileage miscalculation have been quite frustrating.
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December 2023 by Foster (HandyFisherman)
Solid fast and effective service and clean trucks!
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November 2023 by Sonja Hill
I can't really think of what can be improved. Cameron was great as well as Rainy. Cameron's personality is so fitting. He's extremely helpful. I told them both this was the best U-Haul location I have found!
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November 2023 by Liz Edge
They were horrible. We reserved a 26ft super mover and they lied to us and said they didn't have any, after we reserved it. We checked and they had 2 on the lot. The lady working there was nasty and treated all the customers horribly. Would never recommend this place to anyone.
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October 2023 by Maria Giraldo
Very bad costumer service not polite at all not good communication between workers lost my reservation and no one wants to be responsible for it
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September 2023 by Pierre Mailhot
What a very bad expérience à that place at 4747 Nob Hill st Sunrise Florida,first i rent à truck full of coacrages and when i make my réservation i said i dont need Insurance because i have with my car Insurance but they charge me more then $120 for nothing ?and second i rent and i pay for a dry secure and climate control Storage but with all the rain they receive they have an accumulation of water on the roof and they decide to drill à hole on the roof to evacuate the water and that hole was made on top of my unit 7001 and i lost arround $2500 of my stocks and they said i dont take Insurance for that and the dont want to pay for my damage they made ?
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July 2023 by Jesus Ortiz
Bad experience with this location thru mileage error with massive overcharge and also dolly was missing from truck but was refunded as well.
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July 2023 by ally
0/10 stars. EXTREMELY POOR CUSTOMER SERVICE from LORRAINE at the front desk. i CALLED to EXTEND my reservation, she told me the truck was DAYS LATE, and i would be charged a late fee. i asked her to EXPLAIN HOW it was days late when my CONTRACT literally said the RETURN DATE was THAT DAY. she replied “anyway, the amount due is $xx.xx.WOULD NEVER recommend this location AT ALL. they treat people HOWEVER they want because we need their services; most ppl aren’t using uhaul for fun. after that experience, i called uhaul corporate customer service directly, for the duration of my rental, and everyone there was pleasant because they are actually being MONITORED.
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July 2023 by Kae Zariah
THERE IS SOMETHING REALLY BAD HAPPENING AT THIS LOCATION AND IT SHOULD BE INVESTIGATED. THE MANAGER FERNANDO IS COMPLETELY UNPROFESSIONAL AND SO IS THE OLD WRINKLED LADY AT THE FRONT DESK.MADE RESERVATIONS AND WHEN I WENT TO PICK IT IP THE MANAGER FERNANDO SAID “YOU LATE AND GAVE IT AWAY”HE SAID NOTHING WAS AVAILABLE.HE LIED. BECAUSE I WENT ONLINE AND THERE WAS A TRUCK AVAILABLE.ONCE AGAIN MADE THE RESERVATIONS,WHEN I ARRIVED FOR PICK UP 20 MINUTES EARLY I WAS TOLD BY THE UGLY WRINKLED AND UNPROFESSIONAL OLD LADY AT THE FRONT DESK THAT IT WAS CANCELLED!NO EMAILS WERE SENT. ABSOLUTELY NO NOTIFICATIONS OF ANY KIND TO ADVISE WHAT SHE WAS SAYING!!I HOPE SOMEONE IN CORPORATE TAKES A GOOD LOOK AT THIS LOCATION AND THE PEOPLE THAT THEY HIRE AND REMOVE THEM! SOMETHING VERY FISHY IS HAPPENING HERE AND I HAVE NEVER HAD AN ISSUE RENTING A TRUCK!ALL THE 5 STARS REVIEWS ARE FAKE !!!Just like that !!
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June 2023 by Valeria S.
DO NOT. I REPEAT. DO NOT RENT FROM HERE. If I could give it 0 starts I would, this place confirmed our reservation and when we got there they had no trucks. There were multiple people with the same issue. Then they offered to give me a smaller truck that was someone else's reservation. When I expressed my issue with this they refuse service. I tried to cancel since th money had already been taken from my account and they lied and said it had not been taken yet, even tho my account said otherwise. When I called the manager he told me he wasn't in and that it wasn't his problem and hung up on me. People who do not know how to treat customers should not work in customer service, that goes for this entire company, the employees I had to deal with and SPECIALLY the manager Fernando Dutra. Mr Dutra is a poor excuse for a manager. DO NOT USE THIS PLACE.
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June 2023 by Mike T.
I needed a trailer for a few hours and was running late for my reservation. They called me to see if I still needed it. Once I got there it was smooth. The only minor thing is I had reserved for a few hours but according to their system I had only reserved for 1 hour. I would definitely go there again .
