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June 2023 by Linda G.
Nothing but the highest praise and accolades for stellar employee Adam Mouradian. His calm and reassuring manner truly provided comfort and clarity to me and my husband in a time of great uncertainty. We did not feel rushed, and he made us feel like our problem was his greatest opportunity to help provide a solution. In this day and age, especially with the customer service we experienced from Wells Fargo's phone reps, it's a trait that's hard to come by. Kudos to Adam, and I am happy to recognize him for his great service and kindness.
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June 2020 by Andrea M.
Good customer service and easy to use. Wanted to provide a COVID update: the inside is only for appointments to meet with the bankers. All outside drive up lanes are open for all other needs
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April 2020 by Tash P.
After the experience I just had at my Credit Union I was happy to be greeted at Wells Fargo with a prompt Hello! The teller was very friendly and processed my deposit promptly. I left here with a positive experience.
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February 2020 by Marie M.
This is the bank that I opened my first account in several years ago as a new head of household. It was a difficult season and I needed help maneuvering on my own. I was apprehensive and had many inquiries. The young man that took care of me was patient, professional and very personable. Since then, I have gone in, transacted at their drive-up tellers, and used their outside ATMs. While I no longer bank often at this branch, as I have others closer to home and work, it is a branch that I feel most comfortable at and highly recommend.
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February 2019 by Andrea D.
Very helpful and attentive location. Everyone here was very kind despite my naive banking experience. When I walked in I was greeted immediately by a consultant, which I really didn't need one at the time bc I was making a deposit but she directed me anyways. Very busy location, right on the outskirts of the Sawgrass Mills mall so I'm sure heavy traffic at times, but the line went fairly quick! The drive through there's like 4-5 lanes, so also a fairly quick line. Inside there were 3 tellers for walk-ins and 2 tellers for the drive-thru so it seems like a well functioning bank! If it were closer to home I'd do all my banking here.
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February 2019 by Jennie P.
I love this bank!! Myself and my husband have been banking here for 3 years now, this location is the best, we recently moved and have a wells fargo down the street and we drive over to this branch!! Kathleen the manager is awesome, she will go out of her way to help you, and she has the staff doing the same, coming in to see smi
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August 2018 by Randall B.
Great experience today with Personal Banker Juan Frometa, he treated my issue as his own. He dedicated alot of his time and help when he didn't have to.Amazing customer service skills. Thank you
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September 2017 by Cristian C.
Worst bank ever as far as responding to people's need ! Any other bank in a 10 mile radius is actually working n won't open if they don't have power... it seems like everyday u come to this bank the servers down , or they have no power , or the check cashing machine is broken? What in the hell are you fools doing over there in the (bank) where the money's at fix that shit wtf....
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February 2017 by Skarleht P.
HORRIBLE SERVICE! Manager has absolutely no idea what she is doing should be demoted to teller. 0 customers service.
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November 2016 by Fernando M.
This is by far my favorite bank now. I came in just to make a deposit for someone else, but then I decided to talk to a personal banker about reopening and old account I had there. She was so nice, and provided such great customer service, that I ended up not only opening a new account, but I also decided to completely take all my banking from bank of america to wells fargo. Thank you Elizabeth Ducasa-Holder! You really are doing a wonderful job as a personal banker and I really appreciate it!
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April 2014 by Melissa C.
Customer service does not exist here. But who can blame them? I heard its hell to work at Wells. But no one is making them work there. The staff is very unpleasant. I only make deposits for work purposes. I would never personally bank here
