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June 2023 by Chloe Twadell
MOST UNETHICAL PHARMACIST I have ever encountered. Pharmacist thinks she’s a doctor and has a say in what prescriptions I take and when. I’ve been a customer at this CVS for about a year. The pharmacist recently lied to me and told me she wouldn’t fill one of my medications because it was too soon to pick up and is a controlled substance. It was not too soon to pick up and it is NOT a controlled substance in Florida and my doctor has sent in several refills. When I politely mentioned this to her she said I’m not going to argue with you lady. When I told her I didn’t know what to do because I didn’t have my medication she shouted in front of maybe 10 other people in the area that “I shouldn’t take all my pills early” (which I would never do!). Everyone heard and it was such a humiliating accusation. She has no idea about the context of why I take the medication. Went to the manager, didn’t do much. I feel so bad for the other pharmacists, they’re sweet.
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June 2023 by Kate Tessler
the employees are rude and disrespectful. we walked in and they threatened to call the police because we laughed.
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March 2023 by Romina Llanes
OMG i never saw so many bad reviews from the same pharmacy person and actually cvs no doing nothing about it this person at pharmacy shoud be fired sorry if you can treat costumer,change your job dont make everyone miserable go do something that make you happy and stop mistreating clients
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March 2023 by Cata F
Young lady at beauty was extremely helpful and friendly ho me find all my products and more love the dtore
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December 2022 by Amanda Ferrel (Ada)
Staff members took turns cutting the line to get checked out ahead of waiting customers.Multiple staff have said “no habla” and speed walked away with zero effort to help or find someone who can. Nor did they pause even a second for me to attempt a Spanish translation myself.There are leaks in the roof dripping down into the store (for at least a year). Watch your head in the far isle (away from Harding).
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December 2022 by Leonard Lionnet
The pharmacist Laura was awful. She was completely unhelpful and gave me a hard time in filling my presciption. Pharmacists are HCP and should act with empathy. People need their medications. I'll stay with Publix down the street and stay away from this place.
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December 2022 by melis ozdogan
Absolutely the worst customer service. They literally won't even try to help you if you ask them anything, they'll just shrug their shoulders.
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December 2022 by Marjorie Zolot (Margie)
This is the worse cvs . The pharmacy does not pick up phone. They do not have inventory to place online on the app and there are little to none employees at this cvs .
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July 2022 by elliot newhouse
I was shocked how rude the pharmacist was on a constant and my experiences confirmed by the multiple 1 star reviews Sadly I agree. I tried to think it was a bad day but it was the same since my first encounter. I wanted to go to my local pharmacy when this person is not there. My choice now now is going to a different pharmacy. In my opinion this puts CVS corp. in a poor light. It seems like every time I went there was a new method of trying to be mean and difficult. Going to a pharmacy should not be like going to the witch in the Wizard of the Oz or the soup person in Seinfeld. I just moved to Miami Beach and love it. I have lived here for less than 6 month and she accused me of being difficult to her for two years. I emphasize with with similar experiences and mine hopefully further validates their reviews. I am not sure why CVS can have turn a blind eye to these legitimate complaints.
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May 2022 by Maria Teresa Paredes
This is my local pharmacy FOR 15+ years. Its been twice i sent family members to the Pharmacy, and Pharmacist supervisor Lara isn't helping customers smoothly, her treatment to customers is questionable, even with the good customer service training CVS gave to employees. Making you wait more than usual with no long lines at all. Once, as i am on the phone, Manager Ian helped while he laughs at the phone with employees on the side. Customer service is poor, the only employee that stands out there is Rossana. She pays attention and cares about customers. They should learn from her. If you go look for her for any help. Very disappointing customer service from managers at this CVS from SURFSIDE. District manages should know about this.
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May 2022 by Genel Landec
On Dec 3rd, at 10 30 I had an appointment for a vaccine booster. A young lady who took care and administered the shot at the pharmacy was awesome. She updated me on the possible side effects and was patient and thorough. In our conversation she mentioned of becoming a nurse. Great service!!.
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April 2022 by Sarah K.
Horrible pharmacy. Stood in line to pick up my prescription and when I presented a discount card, I was asked to move over so they adjust. Once they did, I was then asked to make the line again to purchase the prescription with no regards to having wait behind people I arrived before. They are rude and can't imagine people have plans.
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February 2022 by Bashi A.
So let's talk about some things. First things first this cvs does not stock up! Meaning every time I look for something I have to ask them to look for it in the back because they usually don't refill anything. Don't bother asking the staff for anything, they just don't know. Even tho it has been the same people working there it's always the same answer. Oh I don't know which isle, or I don't know what this is, but the best excuse so far : no habla ingles! YES A CVS WORKER TOLD ME HE DOESNT UNDERSTAND ENGLISH! Since I've been shopping there a lot due to different circumstances I know where most of the stuff is at this point. I even helped out another lady trying to ask the staff who just said I don't know and walked away from her! Luckily I just bought the same product a day earlier and she got what she needed. I'm seriously asking myself why customer service is not being fixed! Honestly! It's a shame! These people don't want to work! You can see it in their faces! Every time I have to get something which is locked and they need to open it up with a key I get an attitude! So sick and tired of this place!
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January 2022 by Amelia M.
Lara the pharmacist is wonderful and super helpful. I always get my prescription on time and accurate. Also, the rest of the staff is helpful and sweet.
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December 2021 by Marisa R.
It's weird to see negative reviews for the pharmacy because it's the only positive experience I've had there. The worst CVS in terms of convenience items - food and beverages (including bottled water) are always out of stock. This is a busy intersection and always a busy store but they rarely staff anyone. Self service checkouts always broken. Very poorly managed store and needs intervention. There is a lot of potential with this location but is severely neglected. I guess corporate doesn't look at reviews.
