The Grand Beach Hotel Surfside is a highly praised hotel that offers an excellent overall experience for its guests. The staff, including the front desk, doorman, bellhop, and pool attendants, are consistently described as polite, helpful, and great. The rooms are excellent, with comfortable beds and pillows, providing a pleasant stay. However, some guests have had issues with the valet parking service. Prior to arrival, guests have read negative reviews about the valet service damaging cars, which has made them wary. During their stay, some guests have experienced their vehicles being mishandled, with damage occurring to the undercarriage. The hotel management has attempted to address these concerns, but guests have expressed frustration with the lack of proper documentation and resolution. Despite these isolated incidents with the valet service, the hotel is widely regarded as wonderful. Guests have praised the beautiful lobby, elegant and lovely pool area, and the hotel's proximity to the beach, which can rival many in the Caribbean. The spacious rooms with two full bathrooms and the overall coastal and upscale decor have also been highlighted as positive aspects of the hotel. Guests have expressed their enjoyment of the hotel's amenities and have plans to return for future stays.
Great experience, we love everything Will be back there again highly recommend
July 2025
This was one of the best birthdays I had. The staff was amazing and the food was magnificent. The views were amazing. I will definitely stay here again!!
July 2025
This hotel was phenomenal in every aspect. Great location, just steps from Harding stores and restaurants. Beautiful lobby and rooms and really attentive staff. Would highly recommend and will definitely be coming back!
