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January 2024 by Andre Brown
I would love to give this location 5 stars but it would be a disservice to the nature of providing meaningful feedback for the purpose of improvement. I’m diamond member and was hoping to check in early so I arrived at 1:30pm. I was asked to return in a half hour. I came back in 2 and 1/2 hours and the room was still not ready. I played pool in the lobby until around 4:15pm. My wifey began to feel ill so I went to check on the status of my room only to learn that the room had been ready if the system had been refreshed.The process of accessing breakfast could definitely use some improvement by way of verifying actual hotel guests. There is a sign posted to provide your room number on the table with the food. However, the lady servicing the dining area was “selective” about who she asked t their room number. It was very apparent and verbally expressed by several that it felt discriminatory. Other than those two very unfortunate circumstances, the property was very clean and centrally located to popular venues and attractions.
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January 2024 by Firat Demiralp
Good hotel with good breakfast! Close to a great outlet mall. Chris at the reception was very nice. Roma are aort of small but clean and New.
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December 2023 by Freddie C
We had a good night sleep, quiet stay, and very spacious rooms. We used their gym which had everything we needed. Now the only bad encounter was when we went back downstairs to the breakfast bar, the staff decided to clean up early and put the food away. I suggest you get to their breakfast early don’t expect to have food 15 minutes before closing.Noteworthy details: Be early for breakfast
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November 2023 by Anjali Lakhan
I love this hotel, very clean and love the kitchenette in the rooms.Breakfast is the basic, regular breakfast all hotels serve as complimentary but I enjoy it.This is my preferred place to stay when visiting Miami.Rooms: Very clean, comfortable rooms with all kitchen conveniencesNearby activities: The mall next door is my favorite activitySafety: I feel very safe hereWalkability: Walking distance from the mallFood & drinks: There's a restaurant but I never bought anything. The convenience store is quite stocked with pretty much anything you'll need or forgot to pack.
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November 2023 by Samantha Barrett
Lovely hotel, clean rooms friendly staff. Great location, nearby malls etc.Rooms: Very clean Rooms
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October 2023 by MARI
This hotel is very clean and accommodating. The complimentary breakfast buffet was amazing, dining area was very nice, and the staff was very friendly. The king size bed was comfortable and soft. The Dolphin Mall is a couple minutes away with many shops and great restaurants. We will definitely stay here again!
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October 2023 by Nazim Khan
I enjoyed my stay at this hotel. The front desk staff were great and helpful. The room was big and had everything I needed for an extended stay. However, the housekeeping was really bad. My room was filthy and covered with hair (including pubic hair) and sticky stuff on the floors. The bathroom had piss under the seat and on the floor behind the toilet as well. The fridge had not been cleaned and what looked like juice was hardened on the bottom when opening the door. I meant to take a picture of the before and after cleaning but I'd already started to clean. Other than the dirty room, I really liked staying at this hotel. After I self cleaned the room, I had a great stay. I do hope the management at this location can actually do something about the housekeeping staff. It's really sad but this hotel isn't the first time I've come across housekeeping issues.Noteworthy details: Housekeeping is not good at this location.
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October 2023 by Maria Higgins
A great hotel, the overall service was expectational and it is great value for money. Special thanks to Gabrinia and the team at front desk, you were amazing, always friendly!The breakfast was awesome, great variety and the ladies serving in the breakfast area were really nice!Well done! Homewood Suites! until next time!
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October 2023 by Eliud Rodriguez
Was there for less than 24 hours as the trip was to go to see the Marlins and the Braves play. Was on the 11th floor and the view was spectacular. Did not deal with the service portion. Felt safe riding elevator.Rooms: Room was spacious, clean and with a kitchen.Nearby activities: Less than 20 minutes from Loan Depot Park.Walkability: Walk to Mall across the street.
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October 2023 by Marcia LB
We had multiple issues during our stay including what looked like pubic hairs all over the bathroom, a broken keypad entry, uncomfortable bed, dirty pull out bed, and unresponsive staff. After multiple attempts to reach management by phone and email we never got a return call or email. I will never stay at this Homewood Suites again, and may even switch hotel chains altogether because corporate hasn’t been helpful either. Terrible experience.
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October 2023 by Marcia L.
We had multiple issues during our stay including what looked like pubic hairs all over the bathroom, a broken keypad entry, uncomfortable bed, dirty pull out bed, and unresponsive staff. After multiple attempts to reach management by phone and email we never got a return call or email. I will never stay at this Homewood Suites again, and may even switch hotel chains altogether because corporate hasn't been helpful either. Terrible experience.
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September 2023 by David Cruz
Great hotel. The breakfast is always amazing as well the crew that helps with the breakfast. All the employees were very
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August 2023 by Lisa Brock
I have been trying to receive a group quote from this hotel's sales office for two weeks and still have received nothing. In addition when calling reservations there.are no people to talk to you only receive robo responses. This hotel is lagging I service.
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August 2023 by Rogelia Martinez
I went for a weekend with my family and everyone was really nice. This hotel is close to a lot of stores, food places, the Dolphin Mall, etc. If you want to walk, you will feel safe. I'm already thinking about going back.
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July 2023 by Abdullah Abdulkarim
The room is a suite and have full kitchen. The service is excellent. They need to put more towels at the swimming pool.Walkability: Very close to Dolphin Mall and International Mall.
