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November 2023 by Alicia Ann Sharp
If I could give them zero Stars I absolutely was I went and bought a recliner on Friday afternoon told the little guy that maybe he need to take the paperwork off on it whatever I'll come back tomorrow and get it and he goes no it'll be fine it'll be fine we go up there today to get it and they sold it again and then they tell me there's no way they can help make your right and give me a different one for the same price. Gave me the hall run around oh the sales guy was new he didn't know what he was doing well obviously all your people are new and they don't know what they're doing I suggest you not go there and waste your time nor your money
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October 2023 by Charles Greenberg
Jonathan was excellent at assisting us.Edit: an issue on our end came up, due to refrigerator measurements. Jonathan worked with us and we were able to find a replacement. Really great customer service!
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September 2023 by Kate Moody
What a FANTASTIC experience!!! Allen and Alex really went above and beyond to make sure I got the best washing machine for my family. They worked hard to find me the best deal too!! Thank you so much!
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September 2023 by Kiauna Izliah
All of the associates at this location were very courteous, friendly and helpful! Alex helped me find what I needed very quickly. I just felt that the owners should invest in an air conditioning system because the weather was very poor inside the building, all of the customer service associates looked uncomfortable but they had amazing attitudes about their work environment!
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September 2023 by Ruben Malán
I recently purchased a set of Brooklyn (by LANE) bedroom furniture, a dresser with mirror, a chest of five drawers, and a night table at a quite reasonable price (discount) since they were on sale. I’m actually satisfied with the transaction because although the items are not perfect, they are well designed/built and they are good looking, sturdy, and durable. What I’m pleased the most, is by the attitude and treatment by the sale persons and employees. They are all courteous, relaxed, informative and knowledgeable. I got a box with a broken mirror but they immediately replaced it the next day with no problem or questions. And here I must mention the name of the store manager: Jonathan Chery. I’m decidedly impressed by his courtesy, enthusiasm, positivism, eloquence, and disposition to help and satisfy his customers. This young gentleman has a deep knowledge of the furniture business and knows every detail about the American Freight vast inventory. I also saw he has and excellent rapport from his personnel too. No doubts, Mr. Chery is a great asset to this company. Thank you, Jonathan, I will buy again from you and AF.
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September 2023 by Karina Juarbes
Jonathan was such a great help when I came in to pick up my items. Him and Ashia are wonderful at customer service, very patient , and helpful , I will definitely come back just for them.
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September 2023 by Kenneth Jenkins
Jonathan has been the most helpful and courteous salesman for my wife and I. I've also been dealing with him for at least 4 years and he doesn't forget a face. Thank you American Freight for letting us experience Jonathan.
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September 2023 by v v
Shoutout to Alex. He was very helpful even though the store was very full. We got all our living room furniture at a great price. He explained all the plans to me and didn’t get frustrated with all my questions. Very excited to get my furniture!
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August 2023 by Rebecca Christensen
Very professional, helpful, friendly, not pushy. I'm very pleased. Obviously, you're saving money, but equally, if not more important is the value of customer service. It's rare these days.Very pleased with my experience. I will be going back.
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July 2023 by Brechelle Williams
Shak helped me, he was delightful. Answered all of my questions and had me in and out of the establishment. Great customer service.
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June 2023 by Cyndy Rella
UPDATED REVIEW:I received a phone call from the assistant store manager who apologized and stated that they'll be sending me a newly assembled sofa end table tomorrow (the day after delivery) that has no damage. This is a reasonable remedy to the issue described below in my original review, and I am therefore updating my review to 5 stars. It's still an inconvenience to me, as I have to be home to receive this item, but at least they're doing their best to accommodate. I would likely purchase from them again in the future because their staff has been polite, they attempted to remedy the issue, and the furniture seems to be of decent quality for the money.Original review:I was told that "living room furniture comes assembled" however I received only one assembled sofa end table, and the other one was in a box. When I called the store to find out why, I was told that the sofa end tables are not assembled, even though they are located in the living room section of the showroom. I was also told that the sofa end table that came assembled was a floor model, and I received a floor model because they didn't have both end tables in stock. They should have been aware of this when they placed my order last week, and I should have been given the option to decide if I wanted a floor model at that point. Floor models should be offered at a discount. I should have also been told that sofa end tables are not assembled or included in "living room furniture". It looks really bad when one piece of furniture is assembled and the other one, which is the same exact item, is not. Now I'm beginning to wonder if my reclining loveseat was the floor model, after reading the reviews.This is at best a case of poor communication to the customer, and perhaps some deception too, but I can't prove that, so I'm not going to accuse them of such.The only remedy that was offered is that I go back to the store and return the floor model for a new table in the box. That makes no sense either, since they had just told me over the phone that they don't have it in stock, hence the reason for me receiving a floor model without being notified, and paying full price for it. Going back to the store is an inconvenience to me, especially when I was not told I was receiving a floor model, and was also told that "living room furniture is assembled". Putting it together is also an inconvenience, considering I had already asked about my items coming assembled and was told that living room furniture comes assembled.The delivery guys were polite and efficient, and the salesperson was also very nice, but I'm disappointed in the poor communication and unwillingness to completely remedy the situation without inconveniencing me in order to do so.
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June 2023 by Shakira Blackshear
Johnathon was so great! I was so discouraged about not being able to find what I want at an affordable price. He ensured me everything would be okay . Not only did I leave the warehouse with what I wanted. I left with sooo much more! Thank you Jonathan for such an experience!!!
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June 2023 by Rhonda R.
We were in dire need of a refrigerator and standalone freezer due to my husband catering business. I was looking everywhere for a scratch and dent, or out of the box as to not bust the budget. We were professionally greeted by the supervisor Jonathan Cherry. Whom worked with us through the entire process. He was professional and a very savvy salesperson. Jonathan leadership skills and style makes him an asset to the company. I am already looking for a washer and dryer with hopes of working with Jonathan in the future.
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June 2023 by Kay M.
nice and affordable stuff. They have thing that you are looking for and even nice things that make you want to buy. It makes you even to come and shop around again
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June 2023 by Kehlara Kaz
Ashia & Caleb helped me our so much. They were absolutely the most friendly people I’ve ever met. They made my shopping experience very pleasant. 10/10 all across the board. Thank you Ashia & Caleb
