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January 2024 by Launa Richter
Cory was absolutely wonderful. Answered all my questions, and saved me money on my bill! Would highly recommend him for his stellar customer service and problem solving!
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January 2024 by Zachary Achler
I’ve been an AT&T customer forever and on FirstNet. I was due for an upgrade and went into this location were I was immediately greeted (not like a typical car salesman), and had all my questions answered. The rep and manager both explained every promotion that was beneficial for me to get the best overall value. I couldn’t have asked for best customer service, patience and education I received. Highly recommend this store to anyone especially my first responder colleagues.
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January 2024 by Christa Vassallo
My husband and I went to AT&T yesterday to switch our service over. Clifton helped us out and made the process painless and easy. He is so knowledgeable and super kind. AT&T is lucky to have him and we were lucky he was the one to help us out. Thank you, Clifton!
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January 2024 by Carrie Swearingin
AT&T on Thomasville road by Books a Million is amazing. The rep was very knowledgeable and kind. I will use them again when I'm ready for a new phone
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January 2024 by Craig B.
Great experience at the AT&T store today. Cory was very helpful and a pleasure to work with. Come see him!!
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January 2024 by Robert Levine
Cory was the best ATT store associate I have ever encountered in 15 years of loyalty to ATT and before that Cingular! He should be a manager he’s patient kind and looking to help his customers!! Will be back just because of Cory!
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January 2024 by M R (Lissa)
I’m not into writing reviews on retail spaces unless I receive exceptional customer service. I have frequently been to this store but never pleased until I was attended by Cliff. What an amazing, thoughtful and educated man he is. He is an asset to the AT&T brand. He is worth waiting for. He will kindly and patiently answer all your questions. The amount of information he offers is truly astounding. Thank you Cliff.
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January 2024 by Caroline Kamel
Clif is the by far one of the best employees I have ever interacted with He went out of his way to help me with a lot of questions and was very patient
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January 2024 by Susan Rudd
I absolutely hate shopping for phones and cell phone service, but needed new service. Our service rep, Cliff, was excellent to work with. He was very helpful and knowledgeable about the service we needed. Go to this store and ask for Cliff!!!
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January 2024 by Joseph Lombardi
Cliff was very helpful with getting me set up with my first net account. He was super easy to work with and Knowledgeable on the plans and services they provide. I would surely recommend people to come in and see Cliff. Very personable and funny guy.
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January 2024 by Tammy Barkve
It was a pleasure working with Cory. He was very helpful and kind. He worked with us until we got everything set up on our new iPhone 15 Pro. Thank you Cory!
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December 2023 by Tara Willette
I was way past due for a new phone and was dreading going to a store. The sales staff were so helpful and pleasant and the whole process was super quick and easy. Great location, with great employees. Highly recommend!
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December 2023 by Bradley Alexander
Avoid this location. Cory Zauche decided it'd be a good idea to add insurance and the 'next-up' program onto my new phone plan when I NEVER agreed to it. I had to call AT&T and explain that Cory fraudulently put those charges onto my account, likely to get a couple of extra dollars from commission. Shame on you, Cory.
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December 2023 by Linda Stamatoff
Cory Zauche was extremely helpful, knowledgeable, and considerate when I made my new iPhone 15 Pro purchases and I even bought an Apple Watch. He took time to explain everything.
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November 2023 by Parth Patel
I hope this message finds you well. I wanted to bring to your attention an unfortunate experience I had at your store recently. I believe it is crucial to address this matter to ensure that customers receive accurate and transparent information during their interactions with your staff.On September 26, 2023, I visited your store with the intention of trading in my iPhone 14 Pro Max for the latest model, the iPhone 15 Pro Max. During this visit, I spoke with a staff member named Clif. Regrettably, I encountered a situation where misinformation was provided regarding the installation process, leading to a frustrating outcome.Specifically, I inquired about the possibility of unlocking my new iPhone 15 Pro Max once I started receiving credit for my trade-in device. Clif assured me that once the credit process commenced, I could simply contact AT&T customer service to have my device unlocked. However, this information turned out to be incorrect.Following Clif's advice, I reached out to AT&T customer service, only to learn that unlocking the device required either paying off all the installments or waiting for 36 months when all the trade-in credits would apply. This discrepancy left me with a sense of skepticism regarding my installation process.Recognizing the urgency of the matter, I visited your AT&T store the next day to seek clarification and resolution. To my disappointment, the manager, Mr. Jon, denied that Clif had ever provided such information and suggested that a misunderstanding had occurred.As a result of this situation, I now find myself in a position where I must wait for 36 months to unlock my device, contrary to what was initially conveyed to me by Clif. This experience has left me frustrated and disappointed, as I had expected a higher level of professionalism and transparency from your store.I believe it is essential for customers to trust the information provided by your staff and to receive accurate guidance during their transactions. I wanted to bring this matter to your attention in the hope that it can be addressed internally, and steps can be taken to prevent such occurrences in the future.I appreciate your prompt attention to this issue and hope that it can be resolved to ensure a more positive customer experience in the future
