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January 2024 by Chris Herron
I've been banking with this company for the last 20 plus years. Came in today and asked to have a piece of paper notarized which I've done a 100 times in the past over the years. They couldn't spare 30 seconds to do that for me today. Told me they were too busy. Really!!
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July 2023 by Bella D.
Bank of America is the worst f****** bank in America never go here. If I can give it a zero I would actually I am.
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November 2022 by Jonathan Chery
Quick and easy and very helpful
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September 2022 by Emma Ventura
If I could give it a zero I would, my husband went to go cash a check close to closing time, (manager was holding the door) a lady was ahead of him and was asked what she needed she told the manager to cash a check without having an account with them, so when my husband goes and tells her that she needed to cash his check without an account as well, he was turned away. The manager said oh, since you don’t have an account you can wait till Tuesday. Very rude and unprofessional. Why was he turned away if he was there for the same service as the customer before. Horrible horrible service!!!!!
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September 2022 by Jacqueline Bradham
I had the best the best Bankers Mr Anthony he was one of those great tellers and I love the bank on North Monroe Street it's the best bank I know where to go to now he was a real good guy
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July 2022 by lessthan12parsecs
There is no drive thru at this location. You have to go inside.They only have one teller to help the long line and three people doing other banking stuff.It never changes. No matter how much you talk to the bank.Plan to spend at least 30mins in line just to make a deposit.Edit-- to respond to the BOA robot response.My visit was for a business deposit with about 50 checks. The ATM was out of the question.We have a machine that allows us to deposit online from the office, but your software cannot detect a certain check voucher every other month. Your software calls them repeats which they are clearly not. So off we go for a 30 min wait in line. Every. Single. Time we go.
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June 2022 by Ricardo Quintero
I went to my appointment to have a document notarized in Tallahassee and the person who was supposed to assist me (Nnennya Ukpabi) was late and did not even take the time to apologize or talk to me, she did not ask what I needed or give me advice for what I needed, it seemed that did not exit there. thanks to the other two people who took the time to put up a face and try to help me (Mya Phan).
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May 2022 by Elizabeth N.
I have struggled with Bank of America for fifteen years, thinking it was too much trouble to change all my business banking. I wish I had made that effort sooner. They value every $5 fee over small business customers that run $5 million a year through their accounts. They have shut off merchant service processing with no notice on busy consumer weekends. They have charged fees and interest on fees for errors that were their problem. They reversed the error but were unwilling to credit the fees. Even when I called to close the account, I was told that their recent service charge put it $3 in the negative and I would have to put money into the account before they could close it. I had waited almost an hour on their customer service line to be told to deposit the money and call back - that if they closed the account and then the deposit came in, it would reactivate the account and I would be subject to future monthly fees. This is a perfect example of their customer service, Don't open an account with these people. Your business deserves better. I would leave zero stars if it were an option.
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January 2022 by Carmen Roibu
Thank you for your service Misses Kijar Butler! I greatly appreciate your time & service & patience !
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January 2022 by Katie Ramella
This is not the “bank of AMERICA” This is the bank of the cheap. every single time i come here there IS ONE TELLER. Doesn’t matter if it’s 10am on a monday or 10am on a Friday. ONE TELLER. It’s so sad that I have to wait over 20 minutes or longer just to grab change for my business etc. The amount of people who have complained about this issue as well is numerous. PLEASE HIRE MORE TELLERS AT BANK OF AMERICA ON MONROE STREET. Your loosing BUSINESS .
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January 2022 by Miles Donaldson
Worst bank ever not enough tellersAlways some hang up trying get anything done with your accountOther banks are so much better
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October 2021 by Nicholas Ford
If you love waiting in a long line with only one bank teller, then this is the place for you
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July 2021 by Evelyn C.
I wish I could give a 0 star. Worse branch to visit. Staff rude, dismissive, condescending and I'm talking about one of the tellers, then there's the Indian (Asian) who literally decided to wait on a white man who came in after he'd already noted I'd be next. But once seeing the white man he literally walked away from me to this man. Too bad for him the man was actually with me. SMH I won't go back there. This branch used to be so much better.
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July 2021 by Essien Get Carried
Always one person at the teller. 20 customers waiting 30 minutes in line. Figure it out.
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June 2021 by Evan Horning
Worst bank I’ve been to period. Not even a bank client had to wait 1.5 hours to cash a check. This establishment is horrendous and I’m glad I don’t not bank here.
