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December 2023 by Roger Beck
My phone wasn't charging and thought I'd purchase a battery, staff at the store informed me that the phone is sealed and the battery can't be replaced. They tested the battery and it was fine. They then looked at the charging port under a lighted magnifying glass and found dirt that was preventing the charging cable from connecting properly. They cleaned it out and the phone started charging normally. They young men saved my a lot of money and at no charge. I tipped them with some cash out of thanks for what they did. This is the second Batteries Plus store I've been to and the customer service is the best!
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December 2023 by GeoJoeWPB
Iphone battery was replaced quickly. Service technician was courteous and efficient. Thank You!
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October 2023 by Alexis Young
Had an off-site service completed for a car key to get made and reprogrammed. Nick did a fantastic job and was patient with the process. He explained everything from start to finish and was very customer friendly. Would definitely go choose Batteries Plus on Tennessee St and Nick again if I ever need a new car key!
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October 2023 by Julie Cumbie
Wow. My IPhone battery replacement was so easy. I scheduled my appt on line. I dropped my phone off and it was ready in less than an hour. The work was excellent. The customer service was exemplary. The $10.00 coupon made the price reasonable and affordable. The reminders and information sent before the appt made this a seamless process. I will be back for all my phone repairs. Thank you Batteries Plus. My tween daughter is thrilled to have a working phone.
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July 2023 by Su ve
WORST service ever. STAY AWAY. I went in for an Iphone 6 battery replacement. Phone was in perfect condition when i turned in. They replaced the battery and right way started glitching (white lines on screen and delayed touch). They messed up the Screen in this process and requested some time and said the phone was fixed after a day. Later after 2 days the phone completely died. NOW you go and ask they are cooking stories. The entire location is a mess and everyone including store manager is a LIAR. Please stay away. Wish i could give 0 stars for these jokers.
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July 2023 by Eowyn
Poor service for $170 iPhone 11 screen replacement. Paid the extra cost for a glass screen protector, which cracked on it’s own the very next day. Called the store to report this. Left a voicemail requesting a return call, which never came. As an aside, was originally told my phone would be ready in an hour. Returned to the store after 1.5hrs. It wasn’t ready and seemed they hadn’t even started on it. Not a big deal. I returned for the 2nd time, hours later, so they’d have plenty of time to get the job done. Upon my return, was told by the tech, ‘Oh, sorry, I forgot to tell you earlier that our system is down and we can only take cash or you can write your card information down and leave it with us.’ I did not have that amount of cash on me and so had to leave my card information, which I was uncomfortable doing. They did offer that I could leave my phone with them and come back on another day to pay - this was on a Saturday and the store was close to closing and is not open on Sunday - or go to an ATM to get cash; either one of these options would have meant a 3rd return trip to their store; so I, reluctantly, chose to leave my card information. They did not seem to appreciate how their lack of communication all throughout the day caused inconvenience and, at this point, frustration for their customer. Apparently, they care even less about the quality of their ‘repairs’ as I’ve yet to receive a return call from them, one full week later, in response to my voicemail reporting the cracked ‘protector.’ Will never take any of my devices to this store again. Very disappointed and feel ripped-off.
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July 2023 by Keithton Woodson
Techs replaced my crack screen and now my home button doesn’t work properly. The tech haven’t given me a solution to fix the issue nor offered a refund.
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July 2023 by Sanket Shah
They keep their promises. I purchased a battery 2.5 years back and for some reason the battery went bad. When I went to the store, the guy in the shop replaced the battery with new one without any hassle to me.
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July 2023 by David Embleton
Great service. Replaced my screen on my cellphone in 2 hrs.
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March 2023 by Michael Boucher
Great prices (depending on location) and solid batteries explains it all short and sweet.
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March 2023 by 345 To 392
Came here for my IPhone 11 screen replacement and after they attempted to replace the screen with 2 different screens they said they couldn’t do it. Put my old screen back on and from there my screen just stayed black. Phone came out worse then what it came in. Also removed my SIM card out from the phone which is no problem but the problem was they forgot to put it in so I had to go back to the store AGAIN. Needless to say worst experience and definitely won’t return.
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March 2023 by Robert Gillander
I was pleased. Quick and friendly service
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February 2023 by Philsbury Dohboy
Great battery place with people who care about your needs.
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December 2022 by Chris Kalbach
I had ordered some unique batteries for store pickup. While my wife was out, she was going to pick it up for me. My baby fell asleep just as she arrived and the store associates were able to bring out the batteries so she didn’t have to wake him up to go inside.Will shop there again. The product/price was great. The service was exceptional.
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December 2022 by Barry L
I had a Nebo rechargeable flashlight needing a replacement battery. I believe the owner of the store helped me, but we had a difficult time finding the correct battery. He made several attempts, checked the computer for conformation and finally found the correct one. I will be back, great service.
