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January 2024 by Lily Martinez
Such a pretty location, but most important... Thanks so much, for the outstanding service! I really appreciate you!
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December 2023 by Ramey Panaro
Cheryl sucks; she turned a 5 minute interaction into a 20 minute one then made me verify a 10 year old account while reading out my recent transactions in a lobby full of people as if that’s anyone’s business. Oh and she got the cashiers check amount wrong too I’ll never be back in this location
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September 2023 by David Yunk
LOL horrible bank...can't even set up an online checking account!
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April 2023 by Danesha4eva
Everyone that works there is so rude. I always feel uncomfortable going in there. I really want to close my account
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April 2023 by Lily Ve
My first encounter with the Branch Manager Assistant "Anita" was unprecedented. She was fast in taking me in even without an appointment. I waited patiently until she finished her meeting with another customer.I know this bank has been transitioning from the SunTrust system to the Truist system.All business transitioning causes customer service problems, and then the fees kick in.Banks need to consider that customers get frustrated too when getting overcharged due to banks' changes.I have been in 2 Truist branches, and they both helped me resolve whatever issues were there.The main issue is trying to resolve anything over the phone it doesn't work well yet. I ended up in the branches when this happened.Up to now, all has been great.
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April 2023 by Jennifer Rhame
Can't use a government issued ID to cash a check. Planned to bank with them...not so much anymore
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February 2023 by Taylor Wagner
teller can't remove dormant status, banker is booked solid. i guess i'm not allowed to have my money back.
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February 2023 by AC
Waste of time and money on this bank. Worst bank in town. Broken ATM.
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January 2023 by Thomas Jones
I have never seen anyone as rude as the tellers at this branch. Look up lazy in the dictionary and there will be a picture of the tellers "working" there.
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December 2022 by Alison Ready
Wouldn’t give them one star! Very poor communication. Called on Friday, for Saturday hours and to make an appointment to open an account. Was told it’s first come first serve on Saturday. Got there Saturday early and they told me I needed an appointment!!!!
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June 2022 by Margie Fletcher
Their on-line banking sucks!! Hard to access, tells me it does not recognize my devices - even though I have been using them for 12 years! It says my passcode or sign in is incorrect! TERRIBLE, TERRIBLE!!
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June 2022 by Jean Hewitt
Bank called, left a message with a reference number. Called twice. Both people told me they couldn't access the info with the reference number. I still don't know what they want nor do I care.
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April 2022 by pucks rage
pull your money out of truist ASAP because this bank is clearly going to mishandle your money. worst bank ever. its not a branch issue, its just a rotten company
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February 2022 by Jeremy Hoornstra
Went to withdraw some of MY money that I deposited into MY account, teller said sorry we don't have it, if I wanted to wait 3-6 days they might then. Only other option was a cashiers check, which I had to call and make sure was ok since I was supposed to get cash...and then I was charged for the check. Will be closing our accounts there asap (approx 6) since they apparently can't honor their commitment.
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January 2022 by Stewart T.
I was very irritated with this bank for refusing to notarize a document I was signing as trustee for my revocable trust. I was in Alabama and needed the document notarized and told the dummy in Ala. to call Anita Tuong. Anita told them oh no we don't notarize things for trusts or something like that. These fools at this bank apparently never heard of the purpose of revocable trusts. Every old person with any money should use them for estate planning. I wouldn't bank with these idiots if all the other banks in town closed. Awful bank, rotten people, constantly showing me they cannot tell a good customer from bad.
