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March 2024 by Tarvell Douglas
Cynthia Jackson did an excellent job in assisting me with the help I needed to open an account
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March 2024 by Qazi Haq
My issue was fully resolved and completed during my visit.
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January 2024 by Jim Irwin
Capital city bank has helped me with all my business and personal needs for over 10 years.i I have always been satisfied with their service, and always recommend them
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October 2023 by Nantuella
The branch on N. Monroe is always immaculate, the staff are always courteous. I couldn't ask for a better bank.
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October 2023 by Edward Simoneau
Good bank
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August 2023 by country boy
I feel like family when I arrive at this branch. Megan, Amanda, Blaise and Jacob are all professional and very personable. It is a pleasure doing business at this branch.
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April 2023 by Samadhi Jones
Staff are professional and friendly.
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April 2023 by Meli
I go to Capital City Bank for my work and they closed the branch location that was super closeby. It was a little stressful having to swap locations because I am not familiar with the area, but the people here have been very friendly and make my visit quick and easy.
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September 2022 by Teresa Gilmore
Not only are you paying these banks for service fees to get your own money back cash checks and everything else but they can't even update their system to keep their hours current is supposed to be 8:30 in the morning for the drive-thru is now 8:39 a.m. on a Monday and they're still not on the drive-thru not to mention all the high interest rates I'm sad that I have to go through any Bank but this is capitalism to where your employee isn't forced to pay you cash so that you don't have to spend the money that you earned paying somebody else to get it
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July 2022 by Judi Davison
Great customer service, always willing to help
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March 2022 by Aeriel Showers
Ms. Cynthia Jackson has GREAT customer service ! If anyone is in need of banker who actually knows what they are doing , please choose her ! Thanks Capital City Bank & Ms. Jackson .
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October 2021 by Jim Canter
Always had great service here for many years. The Staff are fantastic.
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August 2021 by Joe D.
I started with CCBG when they were Capital city 1st, 2nd, INB, etc. Great banks to do business with. After the consolidation to CCBG, things started going south. When it finally got unbearable, I moved all my business accounts to Prime Meridian, a 5 star bank in my opinion. Just last week I had a problem with missing food and drinks from a restaurant delivery. After 5 attempts to solve the issue with the restaurant with no results, I called CCBG. I told them that I was missing $20.00 worth of food. After a weekthey sent a letter saying that theres nothing they can do because I ok'd the order. So, evidently if you use your debit card form CCBG but don't get what you paid for, according to them, you are just out of luck. I am now in the process of closing my personal account and will finally stop doing business with the bank I started with 40 years ago.
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February 2021 by Laura Mauney
Architect Richard E. Mauney, Sr. of Georgia Tech.
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December 2020 by Thomas H.
I could not recommend this bank to anyone! I have had a home loan with this bank for the past few years and they have not been able to figure out how much to hold in my escrow account even though my taxes were the same 2 years in a row. My payments have gone up and down an average of $400.00 per month for each year I have made payments. This year they hit me with an even higher increase because the escrow account was $1700.00 short. When I called to see if I could repay the shortage over a longer period of time I was denied and told this was normal. When I asked if the $1700.00 was worth losing the $900.00 a month I pay in interest I was told yes... GOOD NEWS! I refinanced today and my interest rate was cut in half and my payment will be $383.00 less per month! If the loan servicing department would have admitted THEIR mistake and worked with me they could still be ripping me off for years to come. Thanks for forcing me to look elsewhere Capital City Bank!!!!!! You Lose This Time!
