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February 2024 by Kamron N.
Don't let them add any Gap insurance or max care. It's literally a scam and you still come out of pocket after your insurance but they WILL mislead you so they hit their KPIs. Stay away and just order online but don't let them add anything
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January 2024 by Denise YoyoAmir
Run. Absolutely worst experience. It's one thing to say you've had the vehicles serviced or inspected but within the same week you're told from their mechanic there are issues ?
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January 2024 by Lisa Padden
Pablo was patient, helpful, and knowledgable with my mom (the purchaser of the car). She did not really want a new car because she loves her 20-year old one, but it was a necessity :-). He helped make her as comfortable as possible with the car-buying process. He respected all the research she had done while also encouraging her to try new brands/makes/models and see the pros of all the new bells and whistles available. I recommend Pablo and CarMax based on my experience tagging along with my mom.
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January 2024 by Robbi Ward
Great people
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January 2024 by Joseph D'Souza
Staff were super professional and very nice making for a pleasant buying experience.
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January 2024 by Annette Willis
I went to possibly sell my car and got an offer. BUT decided to see if I could do better trading it in than selling it. Shocked!!! CarMax pays MORE than a dealer will give you for a trade in!!!
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January 2024 by alvin blair
Professional, dedicated, kind, knowledgeable, friendly, respectful, people person
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January 2024 by Jeff Hilyer
Jordan M. at the Tallahassee CarMax was great and walked us through the whole process. He was friendly and professional and I would choose him again if need arose.
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January 2024 by Weylin Reyes
Carmax representatives and the physical Carmax in Tallahassee projects, amplifies, and shines their care for the potential customer, those who purchase a car, and yes even those who return the car back within 30 days for a full refund with a smile and genuine understanding. That is what happened with me. And yes I will be back to start again in searching for the car that meets my needs. And yes I will only expect the best of care, support, help, and a few laughs along the way as I purchase again what I am needing because that is the experience I had and I'm sure you will have too. Thank you to the representatives Wendy and Daniel who helped online/phone. Thank you to the amazing staff at Carmax Tallahassee; Ethan, Alex, and Manager Santos you guys are ... priceless. And all the other staff that I didn't catch their name but their hello's and smiles were welcoming and genuine...See ya'll in a few months.
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January 2024 by Shawn DuMond
The online system sucks filled out everything online was told my appt was set for delivery the next day has to redo everything and then told they couldn’t deliver for four days so I opted for store p/u went to the store had to redo half the paperwork and my 15 min process took four hours
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December 2023 by Wanda Smith
I love my car loved the service I received.
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December 2023 by David Bailey
Had to wait for help. Very unhelpful and unprofessional.
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November 2023 by Perry Henry
The sales staff at CarMax in Tallahassee is great. I would give their care and conscientiousness 5 stars.I may well purchase from CarMax again.I love my car. I purchased a 2019 Lincoln Nautilus with about 30,000 miles.So why 3 stars? The misrepresentations.I ordered a v6, the car that arrived was a 4 cylinder. No one checked. They actually asked me how I knew it wasn't a v6. I explained the writing on the back of the car, the engine, the vin look up.When I picked up the car it had a large scratch down the side. CarMax did fix the scratch after a month. They had not walked the car and identified the scratch themselves prior to giving it to me. It was a minor ordeal to get fixed.The 125+ service inspection. No one at CarMax can give you a copy of the inspection. CarMax can not even tell you where the inspection occurred, if it occurred. It is true that my car had been repainted prior to shipment to Tallahassee and there were some minor notes about aesthetic repairs so someone did something. The only reason I started questioning was that when I opened the hood of the vehicle a number of the fluids were low. Not empty so no damage was done to the vehicle, but still even a rudimentary inspection at the local Lube shop they top everything off and have a computerized record of what was done.CarMax does not have a mechanic on duty. CarMax does not service their vehicles after purchase. They are fast, friendly, efficient, and they expect you to be out the door. If you want a relationship with a car dealership, buy from a regular car dealership.So will I purchase from CarMax again? If they are still in business in three years maybe, probably, I don't know.I would definitely take any vehicle that I am looking at to an outside Mechanic that I trust and have them do a thorough inspection, something I mistakenly thought would not be necessary with CarMax.I would also more aggressively price check them. The only damage they admit in their descriptions is what you find on a car vehicle report by vin number (The stuff turned in to an insurance company). They do not list dents, scratches, fender benders that the owner did not turn in to insurance but obviously occurred because they repainted them.Your local Sales person and the person on the phone are not lying to you. They are reading what is on the screen and CarMax intentionally hides the details from them.
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November 2023 by Brian Corkery
October 2023….I paid for a transfer from Texas to Florida. Was emailed all the way as the transfer progressed and finally told that it was ready for sale and my test drive. Cool. Made an appointment. The notification process was computerized and it asked me to make an appointment several times after I had made it.Arrived 10 minutes early for my 1pm appointment. Took a drive.Car was dirty on the outside and dirty on the inside. Even the cup holders were filthy and sticky.The wipers were old and squeaked a lot when used. AC took ages to cool and never blew cold. The engine had leaves in it and was filthy. All very easily spotted and fixed before I got there. Yet I was told it was ready for sale after their “125 point inspection process”. The vehicle was sound but certainly not sale ready. Very disappointing.- Told them I’d take it pending cleaning, wipers and AC issues resolved.- Was told no one available on this Monday to charge the AC and replace the wipers. Hmmm okay.- Was asked to sit till they could “find someone” to close the sale and did I sat at 1:25.- At 1:50 I reminded them that I had an appointment at 1:00 and didn’t really have all day to sit and wait just to begin the process post test drive. “We are short staffed and training new people so it’ll take a while unfortunately”- As I sat there I watch potential buyers being asked to come back later in the week as they were so busy. Genuinely shocking if this is the Carmax norm.- 14:10 started the sale closing process. Lovely friendly associate- I was paying by check, so the manager came over to my to verify funds. Just needed to see my Bank balance in my phone app. As I began to open the app etc.. the manager said “I’ll be back, I’m busy and have other people to deal with”.. and began to walk away. That’s a very low level of service and care. I stopped him in his tracks and within 5 seconds he had what he needed.I was genuinely shocked at his disregard for my time in favor of his own, all 5 seconds of it. I almost got up and walked out.- 15:00. Sale complete.- 15:10. Delivery done. Car cleaned kinda…cupholders still filthy and carpet not vacuumed well.- Waited another 50 minutes to get “paperwork”.- Overall….- Awesome sales associate,- Everything / everyone else..horrendous- That night I noticed one license plate light out. I climbed under the car and noticed the light unit dangling by the wire. I cleaned it as it was filthy from hanging there for ages I assume, put in a new bulb and it worked fine.I’ll never go back to Carmax. Ever.Update. As you can see below, Carmax responded and requested I contact them at a particular email address. I did.Guess what? NO RESPONSE.Imagine that
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October 2023 by GrandDaddy Lurch
I am one more day of frustrating news from picketing in front of this carmax to turn customers away. The incompetence is actually impressive. They ran my credit 3 more times than needed refused to deliver car over 2 miles and all cone to find out they lost the title. They were just stalling wasting my family's time. 0 compensation past a "transfer fee refund" never use carmax.
