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January 2024 by Amanda Robinson
Carol and her staff are sweetest and the place is so clean, Frank is a sight to see!
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January 2024 by Steven Bunch
Friendly and explanatory staff and reasonable prices. Would like more choices in swim through pieces for fish. Overall very positive experience.
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October 2023 by Kenneth Metts
Everybody was friendly and knowledgeable about all of carol's critters. Fair on pricing. We bought a ferret and they wanted to see the housing for her to make sure she went to a good home and thats nice to know they care about the animals. Overall was a good trip and we got a new member to our family thanks to carol's critters
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September 2023 by A.M. Nowell
Wonderful people that are invested in the well-being of pets. Please support this great local business. Great deals, especially aquarium fish and plants!
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September 2023 by Steve T.
Very nice staff, Carol is very knowledgeable and always ready to answer questions and help out with your pet needs
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August 2023 by Dom Quirino
Carol is a very nice woman but the people she hires can be very rude and unprofessional. I was in here not too long ago with my wife when I began speaking to the young light skin man at the register about the gooty sapphire tarantula for sale and he did not want to answer any of my questions regarding the spider and became very rude to the point where he just stopped responding to me and completely shut me out despite me having several items that needed to be rung up. I don’t know if it was because he thought I couldn’t afford the spider or if he was just having a bad day but his behavior was completely uncalled for and since then I have not been back despite this being one of the only reptile stores in Tallahassee. This also isn’t the first time someone was rude to us, my wife asked a question regarding a parakeet (keep in mind we are both in school for animal science and own several exotic pets of our own as well as worked at several exotic reptile stores in other cities) and the young lady proceeded to talk to us both like we were stupid and got more upset as we asked more questions on availability of certain items. It got the point she started talking about us to another coworker while we were still shopping in the store.. like I said carol is great but the college kids she hires are rude and unprofessional and do not want to work. I attempted to get a job here when I first moved to Tallahassee and assumed I’d be a great candidate considering my passion for animals and prior experience but I was denied the job, I guess only unprofessional college kids who don’t care about their job are the only people who get hired and people who actually want to work and spend time with animals get pushed to the back.
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August 2023 by Lesli Atherton
You can tell Carol takes great care of the animals in her store. All of her employees are extremely helpful and friendly. I have purchased dog food, rabbit food, insects and snake feeders with no issues.
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August 2023 by mike c
Nice selection of tropical fish. They have other pet supplies, but I was just looking for fish. It's a small space with lots of stuff in it, just like my head. Hey, to the short, cute lady buying fish after me. Mikey Likey
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July 2023 by Sharon
I have a reptile that requires 150 watt basking bulbs. This is the only pet store for hours that stocks high wattage bulbs consistently. The employees tend to be knowledgeable about reptiles and are always willing to look in the back if I need something particular.
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June 2023 by Emmy Green
Usually it is a pleasant experience to visit this pet store, but every time Carol is working (That one can assume is the owner), it’s anything but pleasant. As the owner, one would expect Carol to be helpful, and compassionate towards her customers, but she is anything but that. Carol and some of her employees are very rude. They seem to have no care for their customers and animals. Which is a shame considering the prices that the animals are set at. Also, they DO NOT honor their promises that they make to their customers at all. It sure is a shame. Anyone looking to purchase anything from this store needs to ask for a receipt, or you will be laughed at and dismissed. Better off just going somewhere else to purchase an animal. Do better Carol.
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June 2023 by Jailyn Santiago
I come very often for small feeder rats and never have a problem. Today an older women was very rude towards me. As I was walking in she closed the door on me ( which could be an accident completely understandable), but as I later go to pay she accused me of not paying. Not only did she accused me of not paying I received no apology instead a nasty look. I hope this could get fixed.
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May 2023 by Luke Esposito
A Tallahassee classic locally owned .Nice selection of product and fair prices.I value this store in due to the knowledgeable staff and friendly atmosphere, the employees are always happy to take the time needed to educate. Great job !
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May 2023 by Chad S.
We can't say enough about the wonderful service and informative staff at Carol's Critters! My son wanted pet fish for his 7th birthday. Carol and other employees provided us with a detailed explanation of how to care for fish properly, which fish are compatible and why, and they kindly answered all our questions (my son had a ton!) Unfortunately, a few of our fish (through no fault of Carol's) didn't survive the transition period into the new tank. Without hesitation, Carol tested a water sample we provided, replaced the deceased fish without charge, and kindly reassured my grieving son that he did nothing wrong and that "sometimes these things just happen." The fish currently are all doing great and we know we have a quality and supportive pet store for all our future needs! Thank you so much, Carol and all employees!
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April 2023 by Farhan Ahmed
Carol and her crew are the best pet shop I've ever been to. They aren't the biggest, but they make sure you're taken care of like no where else. I got my snake, full aquarium, and all the pet food for my service dog and cat from here and have been a customer for over 8 years. They go above and beyond. Thank you for all the help with everything.
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April 2023 by Dawn Nahlen
They had a lot of great items, like a really big bird cage, fish, aquariums, supplies. This was my first visit and enjoyed walking around the store to look at all the animals, especially "Frank." I bought a tennis ball that squeaks for my fur baby. The staff was so pleasant and helpful. I would definitely keep this place in mind for my pet care needs.
