-
February 2024 by Benjamin Lillie
Maybe the worst CVS out there. Never picks up calls, scripts constantly have issues making for wanted trips. Moving everything to Publix or Walgreens
-
January 2024 by Greg Doss
Today was the second time recently stopping by this CVS. On each occasion a different female worker at the front engaged me to offer help. Both women were friendly, quick, and walked me through how to save the most with coupons in hand. I have been very impressed.
-
January 2024 by Whitney Macon
Pharmacist wouldn’t take my GoodRX coupon unless I came in the following day so the pharmacist could “run it through again”. Incompetent and furthermore not empathetic to my needs.
-
November 2023 by Obrey Brown
Got some drug expertise from pharmacist…able to get the correct med for my wife…I was assisted at front line on checkout after he helped another customer...everything went right for me during this visit. Thanks.
-
October 2023 by Yeilin Perez
Excellent cvs,the best that I have been,clean,employees are helpful.easy to pay and find products.The deals are great I have been saving this year 250 $.
-
September 2023 by Ive Vintimilla
Sitting in drive through ... I can see 5 workers, no customers on inside counter, and no one serving this window.
-
September 2023 by Candace Cloud
This pharmacy gets worse and worse every month I pick up my scripts. The Pharmacists works at a minimum speed and could care less about patients standing in the lobby waiting on them or their prescriptions. The professionalism held in this facility is at zero. How can they stay open and neglect patients and their needs. Why doesnt CVS hire qualified motivated people with leadership skills? It is a disgrace to the company. Definitely do not waist your time here unless you have to. What a shame the pharmaceutical/ customer service world has become. Shame on you CVS. Tighten up your standards. NOTE~ there is a very nice white middle age woman that has been there a long time and I will say she is the only good thing in that pharmacy!! give that woman a raise!!!
-
September 2023 by Audrey Z
I feel badly to complain because the staff in this pharmacy seem overworked and overwhelmed and are lacking in enough help. I am certain this is primarily a Corporate problem.Still, it is aggravating to have virtually no way of effectively communicating with anyone in the pharmacy unless you wait in a long line to chat (in person), and even then - they are likely to get things wrong when you make a 2nd trip back.For example: I require the brand name of one of my prescriptions and often it is filled as a generic even though my doctor has specified “Brand.”Their new thing is to fill a 90 day supply of your prescriptions (which at times can be convenient) but when you just need a 30-day supply there is virtually no way of getting in contact with pharmacy. I can’t even seem to be able to make a change of days of prescription needed in my account on their website.Today, I was outright lied to that my insurance company says I must get a 90-day supply and I had no choice but to purchase the 90 days even though my doctor may change my meds at my next visit (in two-weeks). I called my insurance company member services and they told me that this is simply not true - and I can get a 30 day supply unless it is specifically packaged in a certain amount of days (i.e. 28 days like the prescription companies love to do as a “pink tax” for women).I have been with CVS for years and I am seriously thinking of moving all my prescriptions elsewhere…I rarely vent about these things but I am tired of the lack of service and communication and it only seems to be getting worse. Go somewhere else...vote with your purse!
-
July 2023 by Meghan Hale
If you are disabled and rely on getting your medication on time every month, this is not the CVS for you. Learned this the hard way over the course of over 6 months, I have gone into withdrawals of at least one of my medications 4 times after moving and transferring to this CVS. I spoke with the pharmacy manager, assuring her that I wasn’t mad but need to get my medicine on time, and trying to come up with solutions. My meds don’t change month-to-month and I fill 90-day scripts whenever possible — but I was happy to work with them on whatever else was needed to get my meds on time every month. In more words, I was told it was out of her control and to get a new pharmacy if I have medications that can’t miss a day. I will be taking that advice. This CVS has brought me to tears. There’s a mom-and-pop pharmacy near here that has confirmed they will be able to order my meds for me and get them to me each month, and I’m so excited to be more than just a number somewhere.
-
July 2023 by Sheryn Fisher
I guess I should have read the reviews first instead of waiting for longer than 20 minutes to get through on the phone. Apparently they don't answer the phone or maybe it is silenced. Unreal.I have no way to know if my prescription transfer was even received.After going in and waiting at the pharmacy, I was given someone else's medication. This is a serious mistake.This is my first and only time using this pharmacy.
-
July 2023 by Gary Bruce
Would give lower if possible. 45mins in a RX drive thru. Will definitely change my pickup location/choice of RX next time. It's ridiculous. I can't even blame the cars in front of me not being prepared. Lesson learned. Do better.
-
July 2023 by Nate Kilgore
The wait is far too long. Staff never answer phone calls - you may wait on hold for 45+ minutes before someone decides to pick up the phone. I guess they really like hearing the phone ring all day long.
-
July 2023 by mark murray
the worst service i ever seen the alton. in pharmacy is giving a hard time to a customer for setting down cause they can't stand to long. terrible customer service. will not be back.
-
May 2023 by Bobby
#1 I can't go here. Way to rude. #2 lie about a prescription being ready (usually it's hours later.) #3 wanna call about a refill? See what time will be ready? Or if can be filled. They won't answer regular line unless wait 30-45 minutes usually. (hint hit perscibe line! They'll answer right away if actually gonna do business here!)
-
April 2023 by Jason Holman
This place is simply incompetent. Prescriptions are never ready when they are supposed to be, basic prescriptions that every pharmacy should have are always on order and they are impossible to get in contact with. They simply don't answer the phone and you are much more likely to get hung up on after a hour on hold than to actually speak with somebody. CVS should be ashamed that a place this incompetent exists.