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January 2024 by Tabriz Brown
I don't think John was honest with me nor did he look into the problem. Now Im waiting for someone to give me a call back regarding the complaint I filed. Chris was patient and listened to my concerns about getting a new cv axles in 2022, 2023 the right CV axle was replaced and now 2024 the exact work I had done in 2022 repeated..Chris did try to keep me a satisfied customer.....i was very upset by that time...I didn't treat him in a pleasant way..Chris I'm sorry...Just some advice ask to see whatever they tell you is wrong and take pictures of the issue. Tech Alex was nice.... however the CV axle is still making noise.
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January 2024 by Terry Miller
Very professional service and friendly staff. Gave me options without pressuring me for a sale.
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January 2024 by Pam Whaley
Friendly and efficient service. Clean and comfortable waiting room. Great tires! Thank you for ensuring my safety, and my families too.
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January 2024 by Rhonda McDowell
Always service with a smile
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January 2024 by Robert Merritt
They were professional, efficient, flexible, and personable.
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January 2024 by Davis Hansen
Twice now I have visited this location only to have them not fix the problem I came in with. They also take far too long to often be accomplishing nothing. I believe they may also be genuinely trying to trick people, especially woman and others they assume don't know cars, out of money. When my father brought the vehicle in, they didn't try to upsell or make up any additional issues, but when I went in mere days later, they attempted to get me to agree to unnecessary repairs. Don't waste your time. Seek a better mechanic and get your general auto care elsewhere.
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January 2024 by Cari Funk
I have been going to this shop for years but recently felt I got scammed by them, not cool.
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January 2024 by Susan Tidwell
I had a small issue and they got my car in with very little wait time. Very friendly employees.
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December 2023 by IC
DISHONEST. I took my car for an oil change and inspection. They told me that I need to replace my CV axle and tires and presented me with a $1763 estimate. My tires are just fine and still have almost 40K miles of warranty left. As for the CV axle, I had another mechanic look at it, and there were no problems found.This review is for the Apalachee Pkwy location, the estimate was signed by MURRAY.
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December 2023 by John Lilly
They put parts on my truck that wasn't needed. Also they didn't fix my truck. I will never visit a a Fire stone Service Center again. I am going to file a complaint with the BBB.The manager was very rude. Bad customer service.
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November 2023 by Jennifer Lackey
This place helped me out so much. Last year, I hit a log and my bumper was falling off. The owner was so so helpful and helped me get it reattached and fixed properly. They were so kind and I was able to drive safely on the road again. Thanks so much and I can’t wait to come back!!! :)
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November 2023 by Santhana Drake
Stopped in for a quote on some tires. First employee I encountered didn't acknowledge or say good morning or anything. The second employee was cordial and helpful. Received a quote on tires. Bit pricey for an off brand. Tires were in stock, though.
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November 2023 by Melissa Howland
First off, the staff working the inside are very kind. My issue is with the pricing and the quality of repairs. I believe that the prices far too high (nearly twice what is reasonable) and the quality of the repairs is questionable. For example, I had AC work done and after picking the car up the battery died the same day. The battery was then replaced and less than 2 years later is needing replacement again. Once again, I have no issue with the staff who work inside as I know they do not control the pricing and they were kind and apologetic when helping me. There are other small local mechanic businesses which are a much better value.
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September 2023 by Tan Jay
The service was superb, the prices were not reasonable. My rear brake job on my 2014 cost me $500.00, it needed the rotors turned, but that’s was still kinda of expensive and I wasn’t expecting to pay that amount for an older car.
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September 2023 by Lora Smith
This place has gone completely downhill since Sharon left a couple of years ago. Since then, each visit has gotten progressively worse. Very poorly managed…employees complaining, in front of customers, that they didn’t get a break all day, appointments double and triple booked, and then they still take walk-ins and put them ahead of people who are in the lobby waiting for their vehicles.4.5 hour wait for a SCHEDULED oil change and other BASIC maintenance after being told it would be “ about an hour” (and I only got out at that point after pointing out that my car was just sitting there being ignored. COMPLETELY UNACCEPTABLEServices: Tires
