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January 2024 by Rosetta Land
Always wonderful assistance.
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December 2023 by Brianna Pope
I had a lovely experience at this First Bank location. I think her name was Miss Cherry she was very helpful with me opening up my checking account. I hope her management knows that they have a good one on their hand!
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December 2023 by Marsha G.
I went into this lovely establishment and was greeted with the most bright and cheerful face. I believe her name was Alexandria. She assisted me with all of my options with opening an account since I've been looking for a new bank. She was an absolute pleasure to work with.
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September 2023 by Presley Rose
This bank is absolutely horrible! The CD rates, and saving rates are so low. The customer service sucks at every location I’ve been too. Khanty at the main location does nothing to improve any of the Tallahassee locations. The new manager and head teller act like they do not know what they are doing half of the time. After many years of putting up with this, I’d say I’m done! Just a heads up if anyone is looking to open an account here. DO NOT!!!
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September 2023 by Marley Kennedy
laughing stock of all banks. -10 stars.
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July 2023 by Charlie Patel
WISH I COULD GIVE LESS THEN 1 STAR!!! By Far the worst MANAGER they have had past 12 years myself and my business accounts banked at this particular location for over 12 years and the new bank manager that started working at the 3490 N Monroe St location. BY FAR THE WORST SERVICE AND MAKE RULES THAT DONT EXSIST AT OTHER LOCATIONS. Basically this new manager named Joni will make your daily life miserable.
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June 2023 by Scot Wingler
Closes on Friday at 430. Never open on weekends. No way, to deposit checks before Monday. Then they will charge you 30$ when something tries to pull out when there's no way to put money in. Garbage. Will be closing my account asap.
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December 2022 by MW K
This bank is absolutely the worst of any bank I’ve ever dealt with. The customer service is all but nonexistent, the hours are ridiculous (9am - 4:30pm)…. Seriously! No Saturdays. I can call and no one will answer the phone, one of the tellers has a server attitude, the manager is all but nonexistent most of the time and the list could go on and on.The fees are outrageous, the bill pay takes daaaayyyyyyyssssss to get completed and when asked about any of the above you just get the run around and/or excuses.Do yourself a favor and STAY FAR AWAY from this bank, you’ll Thank me for it.There’s a reason it has a 2.3 star rating!
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May 2022 by Daniel McAllister
Don’t waste your time @ this branch. Driving to any other branch in Tallahassee will save you a headache. Made me wait 20 min. for a debit card before telling me their internet has been down and they couldn’t help. Had to drive down the interstate in the pouring rain to the next closest branch, which was able to solve my issue and have me out the door in less than 10 min.
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May 2022 by Dustin Wells
FMB was bought out by a national bank with terrible customer service. Almost impossible to get things done by phone. Nobody will answer the phone. Employees don’t care if you do business with them or not.
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October 2021 by Morena Czarnecki
I have a huge issue with a bank that does not have weekend hours. Huge! My money is hostage in this bank because I do not want to miss the job that allow me to make deposits every month!
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October 2021 by Luke Brown
The bank's fees are astronomical. It is not a Tallahassee-oriented bank. They are far a cry from Farmers & Merchants which they succeeded.
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August 2021 by Ben Dwyer-Luse
Ridiculous fees will not cancel your paper statements and continue to charge you 5 dollars a month for them app doesn't update over the weekend terrible bank that used to be great until they were bought out.
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July 2021 by Kelley Waters
Fees are too high. I closed all but one account when they bought Sunshine State Bank. I accidentally left a checking account open. It has been charged multiple dormant account fees. Ironically the reason I initially closed the other accounts was because their fee schedule was too high compared to Sunshine State and other local banks. No letters or notice was received until last week, it has been closed for over 2 years. I would not recommend this bank.
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January 2021 by Tammy Hamilton
I have been with Sunshine State for 30 plus years, and several changes to different banks and name changes.I have to say their staff are super helpful. respectful, knowledgeable and very friendly.I mainly deal with Park Avenue and North Monroe branches. My family loves Katie.Please leave one branch open until noon on Saturday's. Many persons use Saturdays for deposits and payments(Preferably the Park Avenue location)