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December 2023 by Megan Atkinson
So I want to say something here. I have already filed a complaint. I had a horrible experience with greyhound today. I was traveling from Tallahassee to Spring Hill. I have a noticeable physical disability. I arrived at the station about an hour early and let the desk clerk know I have a disability and will need help getting off and on and loading my walker and bag per the instructions on the greyhound website. He said they will help and instructed me to stand at door 3 for my trip to Spring Hill. Fast forward to meeting the driver. They come over the intercom and saying the bus is ready going from Tallahassee to Tampa. I immediately was like I’m going to Spring Hill. She says if I was instructed to be a door 3 to follow her. I do. I ask her if this bus is going to Spring Hill. She would not answer me. While standing there, I repeatedly asked if this bus is going to Spring Hill. She said she has to scan my ticket and but won’t answer my question. She scans my ticket and tells me to take my seat without help. she didn’t tell me if this was the bus I should be on. I thought this bus was going to Tampa not Spring Hill. I panicked because I didn’t want to get on the wrong bus and she was not helping. Traveling alone with a disability is scary. I cried. Another drive comes up to me to see what’s going on. He tells me that if I don’t stop crying the bus driver will throw me off the bus! That’s a threat. So they threatenedto throw a disabled woman off the bus because I was terrified of getting on the wrong bus and she wouldn’t answer my question. So I get on the bus without assistance. When I ask the driver for help with my walker and bag she says she can’t touch it. Mind you the greyhound website page for costumers with disability says they will help if asked. She refused.She was extremely rude to passengers the entire time we were on the bus.
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December 2023 by Georgia Knight
This place has gone down the drain. The agent's dress like bumbs and are very unprofessional. Back in the day , this place was the place to be. Everything was kept and ran in a professional & respectable manner. This is Sad!!.
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December 2023 by Nett G.
Nashville Tennessee To Tallahassee Florida Greyhound Bus station was not busy hours but we missed our bus in 15 minutes. When we got there the Uber driver didn't take us. But they had a grayhound worker who decided to give an Uber ride his self and we went to lake City, FLORIDA la then Jacksonville Florida It felt so cool to ride all the way Tallahassee Greyhound Bus are cool people that work there. I giving 5 ⭐⭐⭐⭐⭐
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November 2023 by Calvin Moses
Orlando greyhound was fine no issues but Panama city the bus was delayed and said 12:20 arrival so when on the way to the new arrival time the bus had already arrived and left the stop is a gas station so there is no help there for anyone
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October 2023 by Gareth G
I got there on time, driver shut the door in my face and left me at the station. Wasted my money and missed my bus due to the driver acting out. Never giving them my money again. And I don’t recommend you do either, red coach is better and they don’t treat paying customers that way.
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August 2023 by Kitty - Ann
The Journey was very good. The drivers kept us informed every aspect of the journey. The bus was on time and drove safely to the locations. At no point did I believe I was at risk.The Tallahassee station is a mess. The station is dirty and filthy. I was so irritated by the space. The deli as a food establishment was disappointing. It was also dirty and seem to be short staffed. I opened the microwave and yoked. Presentation does a lot. The powers that be need to address the mess.
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August 2023 by Richard Corliss
It's not even a station it's outside under an overpass. A woman and her 1 1/2year old boy, were stuck out there in the heat for hours waiting on there bus. Greyhound has gone to garbage in my opinion , if you can take a train , better than that.Also noticed at several locations employees have nasty attitudes toward riders.
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August 2023 by Jackie Smith
Haven't used Greyhound for over 20 years, but I decided to give it a try for this journey.Very good experience, staff was curtious and helpful, very good drivers and route was interesting.Will consider this form of yravel again.
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July 2023 by Seikatsu Enjeru (AlphaWolfGr)
Absolutely horrid company. Their customer service can only be reached via email, but if you have a concern regarding delays your only choice is to reschedule the booking or miss your bus and HOPE that the customer service responds and gives you a refund to your bank.Don't like those options? You can get a VOUCHER. Congrats. A Voucher. This company is absolutely terrible and should go under without a doubt. DO NOT use this bus company if you can help it. Absolute criminals.
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July 2023 by Connor Orton (Built to Crumple)
5 minutes late for my bus and I miss it, that's on me. An hour delay on the next possible bus? Frustrating, and besides the one delay annoucement no other updates were provided for the following delays that totaled 3 hours.The unsanitary, unfriendly and inept staff at the desk, and poor communication of the repeated delays make this place beans.Besides the one bus driver who answered my questions, you're the best Dawn, this place makes me want my money back. But she doesn't work at this bus stop.
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July 2023 by Edith Pope
Bus drivers were supposed to watch my grandchild, We paid extra for that service, the driver said he knew nothing about her. SCAREY DO BETTER GREYHOUND! luckily, she's disciplined, and a teen, imagine if that was a younger child.
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July 2023 by delron munnings
It was cool just hated having to get out the bus it got confusing
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June 2023 by Momo Crespo
I can not recall having such a bad customer service and overall professionalism to the level as this company.I will make sure to warn everyone I know so that's no one goes through what I went through. It was so bad and frustrating that employees and customers were arguing and fighting.Grayhound, if you actually care, something needs to change... yesterday. I really do hate this company and how it's managed.
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May 2023 by Glen
Beware of the beggars..there every we're..there should be cop's around patroling but not .plus watch out for scumbag s posing as travelers...lots of con artist s.a d watch your thing s carefully and avoid distractions.there slick and quick scammers !!
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May 2023 by Thomas Biddinger
I give the Greyhound bus station a five star, is there a cleaning people are very the drivers keep their buses neat tidy and clean and the drivers are very accommodating add are very concerned about their passengers safety.