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October 2023 by JC Guppy
Great suits for my wedding. Staff was friendly and professional. A great place.
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September 2023 by Moon Lightbiker
Had I reviewed this store a year ago it would have been 3 stars at best. Today however is a different story and it all comes down to customer service. Tony was the store salesperson who helped me. He was clearly new, but man was he motivated to help. Not to sell, but to help and there's a big difference. Finding pants that match a suit jacket can be a bit of a challenge with Jos A Bank thanks to their antiquated store and software design. That didn't slow Tony down, and the store manager was right there helping too. That in itself is a massive change. The part that blew me away was their seamstress. This lady not only joined in to help us find the right suit, but stayed late to alter the pants on both suits for me. She nailed it! Super friendly, highly talented, and determined to make sure I received exactly what I was looking for in a fitWent in for one suit and walked out with two. This wasn't because of high pressure but because the folks there went above and beyond to help. This store deserves 4 stars for design and clothing options, and a 5th star for incredible service from start to finish. I am changing where I shop and will be making this my go-to location. Well done folks!
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September 2023 by James T.
Had I reviewed this store a year ago it would have been 3 stars at best. Today however is a different story and it all comes down to customer service. Tony was the store salesperson who helped me. He was clearly new, but man was he motivated to help. Not to sell, but to help and there's a big difference. Finding pants that match a suit jacket can be a bit of a challenge with Jos A Bank thanks to their antiquated store and software design. That didn't slow Tony down, and the store manager was right there helping too. That in itself is a massive change. The part that blew me away was their seamstress. This lady not only joined in to help us find the right suit, but stayed late to alter the pants on both suits for me. She nailed it! Super friendly, highly talented, and determined to make sure I received exactly what I was looking for in a fitWent in for one suit and walked out with two. This wasn't because of high pressure but because the folks there went above and beyond to help. This store deserves 4 stars for design and clothing options, and a 5th star for incredible service from start to finish. I am changing where I shop and will be making this my go-to location. Well done folks!
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August 2023 by Jarrod White
It looks like management came in and restructured the employees. I was pleased with how helpful and professional Geri or Gerry was. He greeted me when I came and helped me every second of the way. A few weeks ago.I visited this location months ago and a young lady that worked there was giving me bombastic side eye when I asked to try on some shirts. It was a very unpleasant experience because every customer needs to be sure they get the right fit for their clothes.Thank you Jos A Banks for making sure your employees treat your customers right.
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July 2023 by Jason Zhang
Came to get fitted for a suit and pants, always had trouble finding the right size to fit. Gary greeted us and was an immediate help. He was extremely accommodating and helpful and was able to find measure a suit to fit me perfectly! Will come again!
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July 2023 by Trey Higginbotham
Gary and Jordan were excellent help. Went in to find some dress clothes for a wedding and they were able to immediately find exactly what I needed. Would definitely shop here again
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April 2023 by Sarah S
Just reviewing to let people know they are currently closing at 6, not at 9 as shown here and on their website. It can’t be that hard to update their information instead of having to rely on a piece of paper taped to the door. Would have saved us a trip.
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April 2023 by Brad Oglesby
I stopped by JAB this morning to rent a tux. There were a few customers in front of me and there was only 1 person doing "fittings". The door kept opening and customers were piling up. Dricka (sales associate?) managed all of this very well. She continued to work with the customer, while also assisting me and managing new arrivals. I was very impressed with her multitasking ability. She was very thorough and made sure that she went over all of the rental agreement stuff in detail. Kudos to her.... She was great.
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April 2023 by J. Morris
Staff was great and very helpful! Though I ended up leaving with nothing I was looking for. If you're short and/or have a narrow frame, look elsewhere. I wear a 36S with a slim fit, and they don't carry options in-store or in their online catalog beyond the standard navy wool blazer.
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April 2023 by aubrey001
Sales associate was very professional. The store needs more variety for plus sized people.
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October 2022 by Makenzie Huf
Such a good experience over the phone! I just called because our wedding is in a month and I just realized my fiancé doesn't have a vest. I talked to Michael and he was such a big help. I know nothing about suits and we live 2 hours away from the nearest store. I told him which suit we had and he found a great match. I was so surprised and thankful that he took so much time helping me, and he even held what we needed because it's in store only. Would definitely recommend Michael!
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May 2022 by jamie pruitt
My sons wedding is Saturday in Thomasville, gaFrom Athens to the Mall of Ga to North Carolina to Tallahassee, it has been one mess after another . Tuxedos were ordered months ago . Now at the last minute they are being shipped to the wrong locations and do not fit properly !
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April 2022 by Dave Whiting
If you're shopping for a dress shirt please think again about shopping here. Someone has decided to remove all of the shirt size labels so it's up to you to dig through 50+ shelves to try to find a shirt your size. Even if you do find the correct size, the types are all mixed and matched so it's nearly impossible to find a particular type or size of shirt. Brilliant move. I'll just take my business elsewhere.
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April 2022 by Katy Rebecca
Horrible customer service!!!! We have a $1200 a seat Gala TONIGHT!! This store ordered the tux, the manager even wrote it up. Went to pick it up today and they didn’t even check the order!!! NO tux jacket! And this was a higher end tux jacket, as in, not just black jacket. They tried to give him 2 shirts, shoes and a pair of pants! NO jacket! And all we got was” sorry, we can’t help you. It would come in tomorrow if we ordered it today. Seriously!!!! That’s all you got for us? Idiots! Don’t go here. That’s all I can say. And I’m going to post and review about this everywhere!!!!
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February 2022 by M. Williams
Great customer service! Very helpful, very knowledgeable about sales and prices. They even ordered a sale item that wasn't in stock for me from another location...
