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April 2024 by Randi Evans
There’s always that one employee with any company who can be the cause of a bad review. I went into the Tallahassee location on Thomasville Road two Sundays ago, and the gentleman who helped me was not truthful about the purchase. I told him what I was looking for and the price I was looking for and he completely insisted that that was last year‘s model. I don’t care about any year model as long as it’s new. But with the price point I was looking for he insisted on a clearance item which again I didn’t care about. I made the purchase, left, and went about my day. I called on Thursday to get a status of the order and as I’m looking over my invoice, I see the word preowned in the description of my mattress. The gentleman who took my call, mind you was someone else, Did inform me that it was a preowned mattress, however had been sanitized. I was absolutely disgusted and irritated and explained to this gentleman the person I dealt with on Sunday, Louis, did not explain to me what a clearance item actually is. He apologized so many times, and was not argumentative at all about me wanting to cancel my order. Because of the second person I may do business with mattress firm in the future But beware that a clearance item at mattress firm is actually a preowned item. GROSSThis is an update to my experience with mattress firm. The manager called me today and profusely apologized with the lack of information that was given to me. And even offered to give me a pillow at no cost. For those of you who have shopped at mattress firm for pillows, you know that pillows can be quite pricey. The ending to this has been quite satisfactory. Because of this customer service from the manager, I would urge others to shop in this location. I would not urge you to deal with Louis!Another update…. I went to this Mattress Firm to see the manager and pick out the pillow he offered me. When I arrived, the front door was propped open, one vehicle was in the parking lot, and a sale sign on an easel was set up. I walked in the store and no one was on the sales floor. I waited for about 30 seconds and no one emerged! I was tired of the entire situation and left. What an ordeal. Shopping at Turners Budget Furniture was the best decision. MF needs to revamp the employees at this location !
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April 2024 by Erin Rittman
Excellent service and selections at my desired price point
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April 2024 by Becky Whitfield
Metal bed frame looks great and fit perfectly!
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April 2024 by Shane Miller
Very helpful and efficient. Within 30 minutes I had tested 4-5 mattresses left with my new bed. Great service.
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April 2024 by Kimberly Jones
Very good, friendly customer service
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March 2024 by Staci Robinson
Margie and Leann were both phenomenal! Both were very nice, informative, and listened to my needs. I would most definitely shop there again for my next mattress!
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March 2024 by Kellie Amison
With a variety of choices, knowing how you sleep (back, side, stomach sleeper) and having an idea of what comfort level you want (plush, medium or firm), mattress firm has it at a great price that won't break the bank. First time mattress buyer here and did a ton of research to see what was out there and had a price point and the help I received from Mattress Firm was phenomenal! Gave me the details of how the comfort levels work, what mattress is what, the reviews, the whole 9 yards. I recommend Mattress Firm to any first time buyers or multi time buyers.
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March 2024 by Paul Mitchell
Brandon, my sales guy, was fantastic! No pressure and no pushing a product on you. The guy was knowledgable about the product and answered questions so I could make an informed decision. Looking forward to receiving my mattress soon!
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March 2024 by Jewel Scott
Great experience with Brandon! Will definitely return for future mattress needs.
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March 2024 by Tiffany Williams
Great customer service! The employees seemed knowledgeable about their products. I was able to test several mattresses prior to purchasing. My overall visit was awesome.
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March 2024 by Joe Hutchins
Knowledgeable salesman easy proc
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March 2024 by Bunny Nocera
Fast and great
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March 2024 by Joseph's Dream LLC
Brandon did a wonderful job explaining the different mattresses and helping me to find the perfect firmness. Thank you for your time and patience.
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March 2024 by KM Huber
Margie was informed, efficient, and friendly; just what you want in a hometown business.
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March 2024 by Jacob Massey
Wonderful experience with a wonderful employee, Margie. 10/10 would recommend for your next bed set.